User's Manual

Doc No: 890-03084 Date: 2017-03-24 Rev 9
Yanzi Networks Installation Manual – Smart Office 25 of 28
12. Troubleshooting
Behavior
Solution
Note
Gateway
won't
connect
Ethernet-based gateways
Yanzi IoT Gateway:
1. Ensure Ethernet cable is plugged in
2. Verify gateway is receiving power and is turned
on
Yanzi IoT Gateway Plus:
1. Ensure Ethernet cable is plugged in to the right-
hand port
2. Verify gateway is receiving power and is turned
on. If using PoE, double-check your switch is
providing power over Ethernet.
Yanzi IoT Gateway Rack:
1. Ensure Ethernet cable is plugged into the right-
hand port (the one next to the VGA port)
2. Verify the gateway is receiving power and is
turned on
4G-based gateways
Yanzi IoT Gateway 4G:
1. Verify gateway is receiving power and is turned
on
2. Ensure sim card is inserted
Yanzi IoT Gateway Plus 4G:
1. Verify gateway is receiving power and is turned
on
2. Ensure sim card is inserted
Sensor won’t
connect
Battery powered sensors
1. Ensure batteries are inserted
2. Some battery powered sensors have a power
switch, verify this is set to ON
USB powered sensors
1. Ensure cable is plugged in
2. Verify the power adapter is plugged in to a
working outlet
It is always possible
to check any
sensors status by
pushing the button.
The LED will then
indicate the current
state of the sensor,
see section 9.1 for
LED behavior.