Introduction Multipoint Audio Control Unit Getting Started Setting up a Conference Starting a Conference with a Reservation Starting a Conference without a Reservation Performing Device Maintenance POWER ALARM Troubleshooting LAN STATUS CONFER ENCE 1 IN AUDIO PROJEC TPHONE 2 OUT IN LINK/ DATA OUT CONSOL SPEED E INIT Appendix Instruction Manual Thank you for purchasing Yamaha PJP-MC24. Read this manual thoroughly in advance to correctly install and configure the PJP-MC24.
IMPORTANT SAFETY INSTRUCTIONS CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
IMPORTANT SAFETY INSTRUCTIONS d) If the product does not operate normally by following the operating instructions.
CAUTION: READ THIS BEFORE OPERATING YOUR UNIT. To assure the finest performance, please read this manual carefully. Keep it in a safe place for future reference. Install this unit in a well ventilated, cool, dry, clean place with at least 10 cm on the top, 10 cm on the left and right, and 10 cm at the back of this unit — away from direct sunlight, heat sources, vibration, dust, moisture, and/or cold. Locate this unit away from other electrical appliances, motors, or transformers to avoid humming sounds.
Read This First Thank you for purchasing this product. The PJP-MC24 is a Multipoint Audio Control Unit designed exclusively for use with YAMAHA's IP audio conference system “ProjectPhone.” Please Check the Package Contents. • LAN cable (1 pc.) • CD-ROM (1 pc.) • Instruction Manual (this manual, 1 pc.
Contents Read This First.....................................................................................................................................5 Notations Used in This Manual..........................................................................................................8 Introduction About the Product................................................................................................................................9 Component Names and Functions..........................
Starting a Conference with a Reservation Overview of Conference Using the PJP-MC24..............................................................................49 Registering a Conference Time and Participants (Reserving a Conference).............................51 Starting a Conference.......................................................................................................................57 Operations during Reserved Conference..................................................................
Notations Used in This Manual Abbreviations The following product names are abbreviated throughout the manual. • YAMAHA PJP-MC24: This product • IP Phone Conference System PJP-100H, PJP-50R: ProjectPhone • Microsoft® Windows®: Windows • 10BASE-T (100BASE-TX) cable: LAN cable Configuration examples Examples of configured items such as IP addresses, domain names, and URLs, are only being used to help clarify explanations.
About the Product 2 5 6 VOL VOL 3 1 MIC MUTE 9 4 8 7 0 Participant C 2 5 6 VOL 3 1 MIC MUTE 9 4 8 7 0 Participant E Participant A 2 5 6 3 1 MIC MUTE 9 4 8 7 0 Participant H Participant F Participant D Participant I 2 5 6 MIC MUTE 9 8 0 Participant K Participant G Participant L Participant J PJP-MC24 POWER ALARM STATUS LAN CONFERENCE 1 IN PROJECTPH AUDIO ONE 2 OUT IN LINK / DATA OUT CONSOLE SPEED INIT (Audio mixing and conference control) VOL
Multi-participant voice conference based on interconnection of ProjectPhones Introduction By using the mixing function of the ProjectPhone instead of the digital mixing function of the PJP-MC24, up to 30 voice conferences can be held simultaneously, each with 10 participants, independent of conferences that are held using the mixing function of the PJP-MC24. The audio data traffic is processed directly between each terminal so that the traffic load never concentrates on a specific participant location.
Component Names and Functions Front Introduction PROJECTPHONE LAN POWER ALARM STATUS CONFERENCE IN LINK/ DATA 1 1. LED 1 AUDIO OUT 2 IN CONSOLE OUT INIT SPEED 2 3 4 5 6 7 Indicates the product’s operating status. • POWER: Indicates whether or not the product is on. Lights when the PJP-MC24 is on. • ALARM: Indicates the status of the product.Lights when an error of high priority, such as a firmware error or memory error, is present.
2. LAN port For connecting the product to network equipment (such as a personal computer, router or hub) with a LAN cable. A LINK LED (left side) and a SPEED LED (right side) are above every LAN port. • LINK LED: The LINK LED blinks if data is being sent and lights if a link has been Introduction established. If the LINK LED is off, there is no link. • SPEED LED: The SPEED LED does not light when 10BASE-T is used and lights when 100BASE-TX is used. 3.
Rear/bottom Introduction 3 1 2 4 5 1. POWER switch Turns the power on and off. 2. Power cord 3. Device name Indicates the product name. 4. Serial number Indicates the serial number. The serial number is used to identify and manage the product. 5. MAC address Indicates the unique network ID number for this product’s LAN port.
Setup Flowchart Follow these steps to prepare the product for use. Connecting the product to a network Step 1 Connect the product to the host network and turn the power on. ►Page 16 ►Page 17 ►Page 19 ►Page 21 ►Page 23 ►Page 31 Getting Started ▼ Step 2 Accessing the Web interface. ▼ Step 3 Set passwords for the product. ▼ Step 4 Set the date and time. ▼ Step 5 Configure basic network settings.
Prepare the Following Before You Begin LAN cable Obtain a LAN cable compatible with 10BASE-T or 100BASE-TX and make sure the cable is long enough to cover the distance to the host network. Network information Obtain or determine the following information prior to the installation of this product.
Step 1 Connecting the PJP-MC24 2 Getting Started ON POW ER OFF POWER ON OFF PROJECTPHONE LAN POWER ALARM STATUS CONFERENCE 1 IN LINK/ DATA SPEED AUDIO OUT 2 IN CONSOLE OUT INIT 1 3 1 Connect the LAN ports of the host network and PJP-MC24 using a LAN cable. 2 3 Connect the PJP-MC24 to an AC outlet. 16 Flip the POWER switch on the PJP-MC24 to ON to turn on the power. After all of the LEDs turn on, they will all go off except for the POWER LED.
Step 2 Accessing the Web interface Configure the PJP-MC24 by connecting it to a PC and using a Web browser to access the PJP-MC24 Web interface. You can access the Web interface by following the steps outlined in this section. 3 Enter 3 Click 1 2 3 Confirm that the product is on. Open a Web browser on the PC and click Open on the File menu. Enter “http://192.168.100.101/” using single-byte alphanumerics, and click OK. The Web interface’s user level main window opens.
Getting Started 4 Click 5 Enter 5 Click 4 Click Administrator Pages. 5 The Connect to 192.168.100.101 window opens. Enter “administrator” in the User box, and click OK. 18 You do not need to enter a password. The Web interface’s administrative main window opens.
Step 3 Setting Passwords The product is not factory set with a login password. For security reasons, we recommend that you set a password. Setting a password that must be entered for access to the product will make it more difficult for a third party to tamper with its settings.
1 Click System Settings on the Web interface’s user level main window. 2 3 The System Settings window opens. Click the Edit button under Login Users next to administrator box. The Login User Settings window opens. Enter the password in the Password box. Getting Started Each entered character is indicated with a ●. 4 Click Apply. 5 Click Close. 6 Enter “administrator” in the User box. Enter the password you set in Step 3 in the Password box. Then click OK.
Step 4 Setting the Date and Time On the Clock Settings window, you can set the date and time of the PJP-MC24.
1 On the System Settings window, click Edit under Clock. 2 3 The Clock Settings window opens. Click Change next to PJP-MC24 Date/Time. Enter the date and time. Tips Getting Started To set the time accurately, set a time slightly ahead of the current time, and then click the Apply button just as that time is reached. 4 Set the time zone in the Timezone. 5 Click Apply. 6 Click Close. If you are in Japan, select +09:00. A confirmation window opens.
Step 5 Configuring Network Settings 1. Set the LAN Port IP Address of the PJP-MC24 Set an IP address and netmask that conform to the LAN. 2 Click 1 Click 4 Click 3 Enter 23 Getting Started Note The LAN port is factory set to an IP address of 192.168.100.101/24. Be sure to set the product to an IP address that is not already being used by another device on the LAN.
1 Click IP Settings in the Web interface navigation bar. 2 3 4 The IP Settings page appears. Click Edit under LAN port. The LAN Port Settings window opens. Enter the product IP address. Getting Started 5 24 Click Apply. A confirmation window opens. Click Close. You will return to the IP Settings page.
2. Specify a Default Gateway Specify the default gateway that the PJP-MC24 will use.
1 On the IP Settings page, click Edit under Default Gateway. 2 3 4 The Default Gateway Setting window opens. Click Specify. Enter the default gateway. Getting Started 5 26 Click Apply. A confirmation window opens. Click Close. You will return to the IP Settings page.
3. Specify a DNS Server Specify the DNS servers that the PJP-MC24 will use. You can set a maximum of four DNS servers.
1 On the IP Settings page, click Add under DNS Server. 2 3 The DNS Server Settings window opens. Enter the DNS server IP address in the IP Address box. Getting Started 4 28 Click Apply. A confirmation window opens. Click Close. You will return to the IP Settings page.
4. Specify IP Addresses to be Checked with IP Keepalive Configure the IP Keepalive feature of the PJP-MC24 as necessary. The PJP-MC24 will search for network errors by sending an ICMP Echo request at a specified time interval to the IP addresses you select here. When the PJP-MC24 detects a network error, its front panel STATUS LED will light. Tips You can also configure the product to send an error notification mail (page 69).
1 On the IP Settings page, click Add under IP Keepalive. The IP Keepalive Settings window opens. 2 Enter the ICMP Echo request target IP address in the Target IP Address box. Enter the IP address of a device whose connection you want to check (for example, the default gateway IP address). Getting Started 3 Specify the transmit interval and count in the Transmit Interval and Transmit Count boxes as necessary.
Configuration Flowchart Continue on to these steps to configure the PJP-MC24 for use. Configure all devices. Set the SIP domain name (for the PJP-MC24). Page 33 Setting up a Conference Setting up a Conference Step 1 ▼ Step 2 Specify participant information (for the PJP-MC24).
Prepare the Following Before You Begin Participant setup information Configuration will be easier if you determine or acquire the following participant information before you begin.
Step 1 Setting the SIP Domain Name Set the PJP-MC24's SIP domain name. The SIP domain name is a group identifier that enables participants’ ProjectPhones to connect to the PJP-MC24.
1 Click System Settings on the Web interface’s main window while logged in as an administrator. 2 3 4 The System Settings window opens. Click Edit under SIP Domain. The SIP Domain Setting window opens. Click Specify. Enter the SIP domain name. Setting up a Conference The SIP domain name functions as a group identifier that enables participants’ ProjectPhones to connect to the PJP-MC24.
Step 2 Specifying Participant Information You can set participant information one location at a time on the Participant Settings window (500 participants max.). Tips 1 Click 2 Click 3 Select 4 Select 5 Select 6 Select 7 Click 35 Setting up a Conference • You can also download participant information in CSV file format, use a spreadsheet program such as Microsoft Excel to edit the information, and set the edited information to the PJP-MC24 (page 37).
1 Click Participant Settings on the Web interface’s main window while logged in as an administrator. 2 3 The Participant Settings window appears. Click Add under Participants. The Participant Settings window opens. Enter the location number in the Number box (max. 16 characters). Note • Location numbers do not have to all have the same number of digits. • Numbers starting from the prefix for ad hoc conference (page 66) (default: 1111) cannot be registered as participant numbers.
Using a CSV File to Configure All Participant Settings 1. Create a participant information file. After downloading a template CSV file, you can configure participant information all at once by using a spreadsheet program such as Microsoft Excel.If you want to use the Web interface to set individual participant information, such as making minor adjustments to the information you have already set, see page 35.
1 Click Participant Settings on the Web interface’s main window while logged in as an administrator. 2 The Participant Settings page appears. Under Participant Settings Management click Execute next to Output Settings to CSV File. The Output Participant Settings to CSV File window opens. 3 Right click Participant Settings CSV File and click Save Target As. Setting up a Conference 4 5 Specify the filename and save location, and then save the CSV file. Click Close.
2. Enter participant information. Use a spreadsheet program such as Microsoft Excel to enter all participant information into the template CSV file. You can input information for up to 500 participants. Setting up a Conference Data entry guidelines Follow these guidelines when entering participant information. 1. Put quotation marks around the location number.
1 Open the CSV file that was saved in “1. Create a Participant Information File” (page 37) using a spreadsheet program such as Microsoft Excel. You can open the file with any spreadsheet program or text editor that is capable of handling CSV file format. 2 Enter participant information and save the file. The following is an explanation of how to edit participant information using Microsoft Excel. Column A: Location number Enter the participant’s location number in column A (max. 16 characters).
3. Upload the participant information file. Upload the CSV file that you created to the PJP-MC24, and use it to configure participant information settings. Note Please be aware that when you upload a CSV file, it overwrites all participant information that was stored on the PJP-MC24. Names of files to be uploaded should not contain “&”.
1 Click Participant Settings on the Web interface’s main window while logged in as an administrator. 2 3 The Participant Settings window appears. Under Participant Settings Management click Execute next to Input Settings to CSV File. The Input Participant Settings from CSV File window opens. Click Browse. The Choose file window opens. Setting up a Conference 4 Select the file that you used in “2. Enter participant information” (page 39) and click Open. 5 Click Upload.
Step 3 Changing ProjectPhone Settings After participant information has been configured on the PJP-MC24, configure the participants’ ProjectPhones to join conferences via the PJP-MC24. Configuration Flowchart Follow these steps to configure the participants’ ProjectPhones. 2. Register SIP server information (page 45). Configure the participant’s ProjectPhones so that they refer to the PJP-MC24 as a SIP server. 3. Enable remote control from the PJP-MC24 (page 47).
1. Set the IP Address Use the ProjectPhone keys to set the IP address, netmask, and default gateway that the ProjectPhone will use. For more information, see “Step 2: Registering the network settings of this unit” (PJP-100H) or “Step 2: Registering the settings of this unit” (PJP-50R) in the ProjectPhone Basic Operation Guide. Tips You can use a DHCP server instead of setting a fixed IP address. This will not interfere with conferences in any way.
2. Register SIP Server Information Configure the participant’s ProjectPhones so that they refer to the PJP-MC24 as a SIP server.You will need to know the PJP-MC24 settings, such as the SIP domain name, so obtain this information before you start.
1 2 Connect the ProjectPhone to the PC you will use to configure it. Open a Web browser and enter “http://” into the address bar. The ProjectPhone Web Settings page appears. 3 The SIP Server page appears. 4 5 Enter the IP address that has been assigned to the PJP-MC24 LAN port (page 23). Click SIP Server. Set SIP Server to Enable. Setting up a Conference In the SIP Server Name box, type the PJP-MC24 IP address.
3. Enable Remote Control from the PJP-MC24 Configure the ProjectPhone to accept control signals from the PJP-MC24 used to start conferences. Note • If you do not configure the ProjectPhone to allow remote control from the PJP-MC24, it will not be able to participate in scheduled conferences. Be sure to enable remote control. • If a password is set for the ProjectPhone, the PJP-MC24 cannot implement communication control even when the remote control is enabled. Cancel the ProjectPhone password, if set.
Step 4 Confirming Settings After you have completed the product and ProjectPhone settings, confirm that the participants are registered properly. Setting up a Conference 2 Confirm 1 Click 1 3 Confirm Click Participants on the Web interface’s main window while logged in as an administrator. 2 The Participants page appears. Make sure that all of the participants that were configured on page 35 are listed under Participant Information.
Overview of Conference Using the PJP-MC24 Two types of conferences can be held with the PJP-MC24: Mixer conference and local conference. You can select the conference type according to the number of participants and other conditions. Tips For conferences not requiring a reservation, see “Starting a Conference without a Reservation” (page 65). Mixer Conference The mixing function of the PJP-MC24 is used to connect ProjectPhones at a maximum of 24 locations.
Mesh Connection In a mesh network, a communication path is established between each participant. The PJP-MC24 can connect up to four participants on this type of network.
Registering a Conference Time and Participants (Reserving a Conference) To hold a conference, you have to make a reservation by specifying the participant information and the conference date and time.
1 Click Top Page in the Web interface navigation bar. 2 The Top Page appears. On the Top Page calendar, the current date is surrounded by a red box. Click the day on the calendar on which you want to hold a conference. The selected date will be surrounded by a blue box (if today’s date is selected, it will be surrounded by a purple box). To choose a date in a different month, click the triangles above the calendar to switch to that month. 3 The Add/Edit Conference Schedule window opens.
8 Select 9 Click Starting a Conference with a Reservation 哈 10 Select 11 Select 12 Click 13 Select 14 Enter 15 Click 8 Select the conference participants. 9 If a participant group has been set up, a list of participant groups will be displayed above the list of individual participants. Select or clear a participant group check box to select or deselect all of the participants in that group. Click Apply. You will return to the Add/Edit Conference Schedule window.
10 From the Audio Port, select the PJP-MC24 audio port check box to be used. 11 The device connected to the selected audio port can connect to the audio channel used for the conference. Select the conference type from the Type list. Select the conference type based on the number of participants. • Max. 4 ('ProjectPhone' series only): A local conference of mesh type (page 50) is held. • Max. 10: A local conference of cascade type (page 50) is held.
Setting Up a Recurring Conference You can reserve weekly and other recurring conferences for up to half a year. 2 Select 3 Enter 4 Select 1 Starting a Conference with a Reservation 5 Click Click Repeat in the Add/Edit Conference Schedule window (page 51). The Add/Edit Conference Schedule / Repeat Setting window will appear. 2 Select the Repeat check box and then select the frequency of repetition (Every day/Every week/Every month).
Deleting a Conference Reservation If a conference has been canceled, delete the conference reservation. 1 Click Starting a Conference with a Reservation 2 Click 1 On the Top Page, click Delete next to the conference reservation listed under Scheduled Conferences that you want to delete. 2 The Delete Scheduled Conference window opens. Click Delete. The conference reservation will be deleted. Note You cannot delete a reservation for an active conference.
Starting a Conference You can start a conference after you have reserved it. Starting a Conference According to Schedule You can start a reserved conference at the scheduled time without operating the PJPMC24. The following explains the connection process for participants. 1 Prepare the ProjectPhone for the Conference. • Turn on the ProjectPhone and connect its LAN cable, so that it will be able to connect to the PJP-MC24. • Disconnect the ProjectPhone from all other terminals.
2 Wait for the PJP-MC24 to Establish a Connection When the schedule time arrives, the PJP-MC24 automatically calls the terminals of the participants. The PJP-MC24 will automatically establish a connection, so there is no need to operate the ProjectPhone or to try to call the product. When the PJP-MC24 calls a terminal, the ProjectPhone will ring briefly before automatically connecting to the network.
Starting a Conference Before the Scheduled Start Time To start a conference immediately without waiting for the scheduled conference start time, follow these steps on the Web interface. 1 Click Starting a Conference with a Reservation 2 Click 1 On the Top Page under Scheduled Conferences, click the name of the scheduled conference that you want to start. 2 The Conference Status page appears. Click the Start button under Operation. 3 The Start Conference window opens.
Operations during Reserved Conference Checking Conference Status You can check the status of an active conference on the Conference Status page. The Conference Status page shows you information such as participant status and conference reservation details. Click Starting a Conference with a Reservation Conference information Participant information Click Conference Status on the main window. The Conference Status page appears.
Extending a Conference To extend a conference beyond the scheduled conference end time, follow these steps on the Web interface. Starting a Conference with a Reservation 1 Click 2 Select 2 Click 1 On the Conference Status page (see previous page), click Extend under Operation. 2 The Extend Conference window opens. Select the amount of time for which you want to extend the conference, and then click Execute. The conference time will be extended.
Changing the Participants in an Active Conference You can add or remove participants in an active conference. Points to consider when changing participants Different limitations apply to changing participants, depending on which conference type you selected on the Add/Edit Conference Schedule window (page 51). When the conference type is Max. 4 (Project Phone series only) • You can add or remove participants as long as the number of participants stays at 4 or below.
Ending a Conference Ending a Conference at the Scheduled Ending Time No operation is necessary. When the conference ending time is reached, the PJP-MC24 automatically disconnects all participants. Ending a Conference Immediately Follow these steps on the Web interface: Starting a Conference with a Reservation 1 Click 2 Click 1 On the Conference Status page (see page 60), click Terminate under Operation. The Terminate Conference window opens. 2 Click Execute.
Increasing the Number of Mixer Conference Participants (Cascade) You can hold a mixer conference with up to 96 participants by linking up to four PJPMC24 units.
Overview of Conference without a Reservation Tips To start a conference with a reservation, refer to “Starting a Conference with a Reservation” (page 49). Ad-hoc Conference Up to 10 participants can join a conference space provided by the host without a reservation. The participants can join a conference given at any time and held in an open space where they can discuss freely.
Starting a Conference in a Conference Space Provided by the Host (Ad-hoc Conference) Up to 10 participants can join a conference space (by calling the conference number) provided by the host without a reservation (ad-hoc conference). Note • See the next page if you want to start a conference with 11 or more participants without a reservation. • In an ad-hoc conference, the security function such as password-based connection authentication cannot be used.
Starting a Conference with 11 or More Participants without a Reservation To start a conference with 11 or more participants, or an emergency conference in a secure manner, follow these steps on the Web interface of the PJP-MC24. Tips The following operation lets you hold a conference without a reservation, even when the number of participants is 10 or less. 1 Reserve a conference following the steps listed under “Reserving a Conference” (page 51).
Starting a Conference with One ProjectPhone Calling Other Project Phone If the PJP-MC24 is used in an environment where a SIP server is implemented, it is possible to dial other participants from a ProjectPhone. Tips For more information on calls between ProjectPhones using a SIP server, see “Using a SIP Server” in the ProjectPhone manual.
PJP-MC24 Maintenance and Management Features This chapter explains this product’s maintenance and management features. For more detailed information about each feature, refer to the help in the Web interface. Only the 100 latest records meeting the filter conditions can be displayed on the Web interface as conference history, call history and error history information. To check all records stored in the PJP-MC24, download the CSV file and open it in Microsoft Excel or other spreadsheet software.
Maintenance and Management Click Maintenance on the Web interface’s main window while logged in as an administrator to open the Maintenance page. Configuration management You can manage data recorded in the PJP-MC24 configuration file (CONFIG). • Input Commands: You can display and change settings using individual commands. • Output Configuration to Window: Displays the current PJP-MC24 configuration settings. • Output Configuration to File: Saves the current PJP-MC24 configuration settings to a PC.
Utilizing Latest Functions (Revision Upgrade) You can utilize the latest functions by downloading from our website the latest program (firmware) to manage the functions of this product (revision upgrade). 4 Inhibition of decompiling, reverse engineering or disassembling Software License Agreement 5 Limitation of liabilities To use the revision upgrading function, you should accept the following software licensing agreement.
Utilizing the latest functions (revision upgrade) (Continued) Upgrading to the Latest Revision 3.Permit TFTP server access Permit the product to access the TFTP server on the TFTP Server Settings window. Obtain the latest firmware using a PC, etc., and transfer the firmware to the product via TFTP to upgrade the program to the latest revision. 1. Check the latest revision number Check Revision of the System Information window.
4. Transfer the firmware to the product Note Once the revision upgrade is completed, the product is restarted. Once the revision upgrade is started, never perform any operation until the upgrade is completed and the product is restarted.If the upgrade is interrupted, the product may become unusable.In this case, you must bring the product to YAMAHA for repair. Once the revision upgrade is completed, the product restarts automatically. When the product is restarted, all communication is disconnected.
Changing Settings from the CONSOLE Port The settings of the PJP-MC24 can be changed using a PC connected to the CONSOLE port. 1. Connect the CONSOLE port to the SFlb PC Use a cross serial cable to connect the PJP-MC24 CONSOLE port and a PC serial port. 2. Confirming the CONSOLE port number Check the COM port number of the PC serial port that you intend to connect to. 1 2 Click My Computer on the Start menu. Click View System Information under System Tasks. The System Properties window opens.
3. Specify the CONSOLE port and establish connection. 4 Enter the following values. Log in to the PJP-MC24 using the PC that is connected to the CONSOLE port. Use console commands to configure settings. The following example uses Windows HyperTerminal. 1 On the task bar, click Start, point to Programs > Accessories > Communications, and click HyperTerminal. The Connection Description window opens. 2 Enter the connection name in the Name box.
Changing Settings from the CONSOLE Port (Continued) 4.Log in. 1 2 3 4 5 Performing Device Maintenance 6 7 76 8 When the Password: box appears, type the administrator password. When # appears, you can change the settings of the PJP-MC24 using console commands. Turn the PJP-MC24 off. Use a serial cable to connect the PJP-MC24 CONSOLE port and a PC serial port. For information on PC settings and connection, see page 74. Start a terminal software program on the PC. See the previous page for details.
If you suspect a failure Before Contacting Customer Support Confirm the following: • Is the POWER LED on? If not, refer to the next page. • Is the LINK LED at the LAN port on? If not, refer to the next page.
Q1 When LEDs are off or blinking Symptom All LEDs do not light. Cause Solution The PJP-MC24 is not turned on. Turn the power switch on. The power cord is not connected. Make sure that the power cord is secured firmly in the power socket. The main or line circuit breakers have been tripped. • If the breaker is switched off, switch it on. • If the breaker is switched on, switch it off and then back on again. There is a power outage. Wait until power returns. The outlet is not receiving power.
Q1 When LEDs are off or blinking (continued) Symptom Cause Solution STATUS LED is blinking. The PJP-MC24 is malfunctioning. Initialize the PJP-MC24 (page 84), and reconfigure its settings. STATUS LED is lighted. There is a connection problem. • Confirm that there is no connection problem, and the IP Keepalive settings are properly configured (page 29). • The STATUS LED lights if the PJP-MC24 fails to connect to even one IP Keepalive recipient address.
Q2 When the Web Interface is Not Working Symptom The Web interface is inaccessible. Cause Solution The PJP-MC24 does not recognize the PC (The LINK LED above the LAN port is not lighted). See “The LINK LED at the LAN port does not turn on” (page 78). The PC network settings are incorrect (other PCs and printers on the LAN are not functioning). • Reconfigure the LAN port and card The PJP-MC24 is malfunctioning. Initialize the PJP-MC24 (page 84), and reconfigure the settings.
Q2 When the Web Interface Is Not Working (Continued) Symptom The Web interface is inaccessible (continued). Cause The Web browser is using a proxy server. Solution • You can only access the Web interface if the proxy settings are configured properly. • If you are using Windows Internet Explorer 6: On the Tools menu, click Internet Options. Click the Connection tab and then click LAN Settings. Then clear the Use a proxy server for your LAN check box.
Q3 When you cannot hold a conference Symptom Cannot register participant information (nothing is displayed Cause Solution The participant’s ProjectPhone is not configured to register to the PJP-MC24. Or the server address is not correct. Make sure that the participant’s ProjectPhone is set to recognize the PJP-MC24 (LAN port) IP address as a SIP server address.
Q4 Other problems Symptom Cannot synchronize the PJP-MC24 or PC Cause The NTP server IP address or domain name is incorrect. to an NTP server. Solution • Check to make sure that the settings match the NTP server information. • Ping the NTP server to confirm that it is to the Web interface. functioning. The route to the registered NTP Check the provider and route settings. server has not been configured. An incorrect time is displayed.
Initializing the PJP-MC24 You can recover the PJP-MC24’s factory settings. Note When recovering initial settings, please keep in mind the following: • All communications will be interrupted when the recovering initial settings is finished. • All settings with initial values will return to those values. • All registered addresses will be deleted. • Non-volatile memory will be overwritten. • The process is irreversible. You cannot undo the initialization.
If You Forget Your Password If you forget your login or administrator password, you will be unable to access the PJP-MC24. However, you can access the PJP-MC24 from a serial terminal connected to the CONSOLE port by logging on with this emergency password. Emergency Password w,lXlma You will have administrative privileges when you log in with the emergency password. Set new administrative and login passwords.
Contacting Customer Support Before Contacting Customer Support Please check the manual Check to see if the solution to your problem can be found in the manual. Check log information and setting configurations A Yamaha representative may ask for log (SYSLOG) or configuration (config) information in order to understand the situation. The problem may be easier to fix if you provide log and configuration information along with a description of your problem.
General Specifications External dimensions (width x height x depth) 220 mm x 42.6 mm x 220 mm Weight Power requirements 120 VAC, 60 Hz (USA, Canada) 230 VAC, 50 Hz (Europe) 220 VAC, 50 Hz (China) 100 VAC, 50/60 Hz (Japan) Current consumption 0.12 A max.
Notes about Product Transfer and Disposal When disposing of or transferring this product to another party, be sure to initialize the settings. Note When transferring this product to another party, please be sure to include the manuals and instructions. The saved configuration data contains registered participant IDs and passwords, call information, and other important information. If you hand over or dispose of the PJP-MC24 without initializing it, its data could be abused by a third party.
Index A D Ad-hoc Conference..................................... 66 DSU switch.................................................. 13 ALARM LED.................................................11 AUDIO IN terminal................................. 12, 54 AUDIO OUT terminal............................. 12, 54 C Call History.................................................. 69 Call Status................................................... 69 E Error History................................................
M R MAC address............................................... 13 Recurring conference ................................. 55 Maintenance/management.......................... 69 Revision upgrade........................................ 71 Microsoft Excel............................................ 39 S N Setting file.............................................. 70, 86 NTP .......................................................... 22 Setting operations using the web Number...........................
NORTH AMERICA Yamaha Electronics Corporation, U.S.A. POLAND Yamaha Music Central Europe GmbH, So.z. o.o.
This owner’s manual is based on the latest version of the firmware as of December, 2007. The functions and specifications could be possibly added or changed by a firmware update. Visit the PJP website to obtain the latest firmware and manuals. PJP website: http://www.yamaha.co.jp/english/product/projectphone/ © 2007 YAMAHA CORPORATION 10-1 Nakazawa-cho, Naka-ku, Hamamatsu, Shizuoka 430-8650, Japan All rights reserved.
