User Manual

TF5/ TF3/ TF1/TF-RACK/NY64-D Firmware Update Guide 9
■
About failsafe mode
The NY64-D may become unusable due to data corruption if the Dante device is powered-off during a firmware
update. To recover from such a state, the NY64-D will enter "failsafe mode." To restore the NY64-D from failsafe
mode, a recovery image must be sent from the Dante Firmware Update Manager.
After the power is turned on, if the TF series display indicates a message ‘Dante Module Error!’ periodically, and the
Dante version is displayed as “0.0.0.0 0.0.0.0 0.0.0,” it may be that the NY64-D is in failsafe mode.
Use Dante Controller to check whether the NY64-D is in failsafe mode. The NY64-D in failsafe mode is shown as a
red device name in the network grid view of Dante Controller (version 3.1.x or later).
■
Recovery of the NY64-D
Described below are the procedures to recover the NY64-D.
1. Turn off the power to the TF series installed with the NY64-D.
2. Separate the NY64-D from the Dante network.
3. Connect the Dante [PRIMARY] connector of the NY64-D to the Ethernet connector on the computer using an
Ethernet cable.
In some cases, an error may occur during recovery if you are going through a network switch. Connect the
computer with the NY64-D in a one-to-one connection.
4. Turn on the power to the TF series with NY64-D.
5. Disable all but one of the network interfaces on your computer.