User manual

14.0 TROUBLE SHOOTING
If the Network Camera is not working properly, these suggestions might help you identify the problem. If
the problem persists check the support pages on www.y-cam.com
Problem
Cause and Remedy
1. Use Camera Setup.
2. Use UPNP (only for XP OS)
3. PPPoE IP Notification can send e-mail to your mailbox
4. Reset your Network to default IP address
Initialize the network camera by pressing the RESET
button. Note that all configuration settings will be lost.
1. Check that your internet explorer settings allow you to
download and install ActiveX controls.
2. Maximum 16 users are allowed to access the camera
simultaneously through network.
3. Network traffic may prevent the viewing interface
from appearing quickly. Wait for a while.
Forgot the IP address of the Y-cam Whitet.
Forgot the password to access the
setting interface.
The picture viewing interface
does not appear.
Wireless communication
doesn’t work.
1. Signal strength is weak. Relocate the camera or
remove the obstacle around it.
2. Make sure the SSID and Encryption settings are
identical.
3. Check for any interference from other equipment.
The color of the picture is strange. Confirm the color setting of PC is 16 bits or more.
Unreadable characters are
displayed.
Set the Encoding or the Character Set of the selected
language on the web browser.
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