User

WHAT TO DO IF... MULTILAB
®
USER
8 ba76147d01 04/2013
4 What to do if...
4.1 No connection to meter
4.2 User administration cannot be set up
4.3 Forgotten the password?
Cause Remedy
USB cable defective Use another USB cable
Baud set on the meter is too high
• Set lower baud rate on the meter
(menu, System/interface)
• Quit the setting menu
• Restart the
MultiLab User
program.
• Re-establish the connection
USB VCP driver is not installed Install USB VCP driver
Cause Remedy
The firmware version of the meter
does not support this feature
• Carry out a firmware update (see
operating manual of your meter)
Cause Remedy
Password for a user name forgotten
• Erase the user name
• Re-enter the user name
• Send the list
The user can assign a new password
with the next login.
Administrator password forgotten Contact the service department.