User Manual
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8. My Raptor-i does not automatically reconnect with my mobile phone
Delete all Bluetooth devices on your mobile phone and turn it o. Remove your mobile phone battery and
replace it after 20 secs. Turn on your mobile phone, when ready, turn on Bluetooth and pair your Raptor-i again.
When successfully paired, make sure you set the option for your Raptor-i to “Trusted/Automatic/Auto Connect
Enable/Always Connect/Discoverable”, consult your mobile phone’s user manual if required.
9. My Raptor-i "freezed" or stopped working unexpectedly
This may happen due to strong electromagnetic interference from lightning storms or when you ride through
areas with high RF energy such as high power TV transmitters, military and commercial radars and jammers.
These can overwhelm the electronics and cause your Raptor-i to "freeze". You can "unfreeze" your Raptor-i by
simply charging it for a few secs.
10. I am unable to charge my My Raptor-i
When left unused for an extended period, the battery may be in an over-discharged state. The charging light
may not show when you try to charge it initially. Leave it to charge for an hour and if the charging indicator
lights up, unplug and reconnect the charger. Leave it to charge until the charging indicator turns o.
You may have a faulty charging cable or power adapter. Replace and see if the charging is back to normal.
When your Raptor-i is already fully charged, the charging indicator lamp may not light up or it may light up
only for a while and then go o when you try to charge it again.
11. Can I charge my Raptor-i and use it at the same time?
Yes you can. Your Raptor has been designed with this feature in mind. Make sure you rmly seat the charging
connector on the Raptor to ensure the eectiveness of its water-resistant design. We recommend you use a
good quality portable power pack (Output : USB 5V, 0.5A or higher; Capacity : 1500mAh or higher) to provide
an additional 20 hours of use. You must FIRST connect your power pack to your Raptor BEFORE turning ON
your Raptor. Connecting the charger to an “already ON” Raptor will shut it down immediately. When this
happens, just follow the above procedure.
12. Can I use a Motorcycle cigarette charger?
Although it is possible, we do not recommend this as you may encounter interference such as noise or high
frequency humming sounds on your Raptor’s headset from the motorcycle’s power supply system. Damage
arising from the use of such charging means are not covered under our warranty.
Your Raptor-i unit comes with a 1-year limited product warranty from the date of original purchase. Please retain the retail sales receipt and your warranty
card (registration required) as proof of purchase. This limited warranty by Xtreme DSP Global Pte Ltd (the “Company”) warrants the Raptor-i unit and charger
against defects in material and workmanship under normal use for a period of one (1) year from date of purchase. The Company at its sole discretion, will
repair, replace or refund the purchase price of the product to the original purchaser during the warranty period provided the product has not been damaged
or tampered with and returned in accordance with the terms of this warranty to an authorized VERTIX Service Center or Agent. This warranty excludes
specically all shipping costs and taxes. Repair will be at the Company’s option and may include the replacement of parts, boards or batteries with
functionally equivalent reconditioned or new parts. This limited warranty is solely for the benet of the original purchaser and is not assignable or transferable
to others. This is the complete warranty for your Raptor-i unit and charger. The Company assumes no obligation or liability for additions or modications to
this warranty unless made in writing and approved by an authorized ocer of the Company.
This warranty is void if:
a. The Raptor-i unit has been opened or attempted to be opened by non-authorized parties or personnel.
b. The Raptor-i unit is damaged as a result of attachment or attempted attachment with accessories not provided or approved for use with the Raptor-i .
This warranty does not cover
1. Defects or damage from misuse, accident or neglect.
2. Defects caused by improper operation, maintenance, installation, adjustment or modications of any kind.
3. Defects or damage due to exposure to excessive temperatures and adverse weather conditions where riding is not possible, external impacts or exposure
to corrosive liquids, vapours or substances.
4. Cosmetics of the product, accessories and parts which are scratched or damaged after purchase.
Warranty Service
To receive warranty service, your product MUST BE REGISTERED within 14 days after purchase. You must email the attached Warranty registration card or
details to your Distributor or Agent indicated on the card and also to VERTIX Service Support (support@xtreme-dsp.com) who will authorize the repair or
replacement . For services, please present the product, together with your Warranty registration card or details and sales receipt at any authorized VERTIX
Service Center or at the store from which you have purchased the product.
General Provisions
This warranty is given in lieu of all other express or implied warranties, including without limitation, implied warranties of merchantability and tness for a
particular purpose. The Company’s obligations under this section are limited to the duration of this limited warranty.
a. Certain limited-life components that are subject to normal wear and tear, such as decorative nishes, batteries, ttings or other accessories, are exempt
from any warranty.
b. The Company is not liable for any incidental or consequential damages arising from the use or misuse of any of the Company’s products.
c. The user should never attempt to perform service, adjustments or repairs of the Raptor-i unit. Doing so will void all warranties. During the term of the
TERMS AND CONDITIONS OF LIMITED WARRANTY