User Manual

© Xsens Technologies B.V.
43
8 Troubleshooting and Support
Problem
Possible cause
Solution
Installation is
aborted due to
previously installed
version.
Drivers are still present from the
previous Xsens MT SDK
installations.
Use Add/Remove Programs on
the Control Panel to remove the
previously installed version.
Then re-try installing the desired
version.
After Wireless
configuration MTw
appears to spin.
Too much movement when
entering measurement mode.
Filter not initialised correctly.
Keep motion trackers as still as
possible when entering
measurement mode from
wireless configuration. See
Settling Time (Section 3.3.2) for
details.
Rescan ports to reinitialise the
filters.
The MTw is no
longer visible in the
Device List.
It is possible that MTw’s have
been removed and replaced too
quickly in the Awinda Station,
therefore no longer recognised in
MT Manager.
MTw is powered off.
Place the MTw into another
station socket.
Note: When the MTw is left
unplugged for a while (few
minutes), the MT Manager will
find it again.
COM ports have
been scanned, but
no devices
detected.
It is possible that an incorrect
baudrate has been selected; this
means that the device cannot be
found.
Select “Auto” in the baudrate
drop down menu. Then rescan all
COM ports.
No Awinda
Station/MTw’s
found by MT
Manager.
The host PC/laptop may not have
properly installed the USB drivers
for the Awinda Station.
Check all cable connections. Un-
plug the USB cable and power
supply from the Awinda Station,
close MT Manager. Wait 30
seconds and then re-plug and
reopen MT Manager.
Awinda Station
“freezes”.
A corruption has occurred in the
USB driver between the Awinda
Station and the PC.
Unplug the USB cable and power
supply from the Awinda Station,
close MT Manager. Wait 30
seconds and then re-plug and
reopen MT Manager.
Following rescan, no
Awinda Station, and
/or fewer than
expected MTw’s
Check all cable connections.
Un-plug the USB cable and power
supply from the Awinda Station,
wait 30 seconds and then re-plug