Use and Care Guide

English - 16
Troubleshooting Guide
(Continued)
PROBLEM POSSIBLE CAUSE SOLUTION
Dehumidifier runs
but humidity level
does not decrease
The machine was tilted and
wasn’t positioned upright for
enough time before use.
Position the machine upright on
a level surface and wait for at
least 4 hours before next use.
The air filter or air inlet/outlet is
blocked.
Remove blockage.
The environment temperature
is too low/high or the humidity
level is too low.
The dehumidifier is designed
to work in an environment with
a temperature of 33 °F to 105
°F (0.6 °C to 40.6 °C) and
relative humidity level of 20%
and higher. Make sure the room
temperature/humidity does not
exceed this range.
Water on the floor The drain hose is loose. Tighten the connection of the
drain hose.
Sudden noise The machine starts drainage
process.
The water pump can create
sounds during operation. This is
a normal sound.
Error Code: E2 Failure of the temperature
sensor.
The dehumidification can
function but you won’t be able
to see the temperature/humidity
on the screen. Contact XPOWER
for more assistance.
Error Code: E3 Failure of the humidity sensor.
Error Code: E4 Failure of the water pump Contact XPOWER for more
assistance.
The machine is not positioned
levelly.
Position the machine on a level
surface.
The drain hose is blocked. Remove blockage.
Error Code: E5 Failure of the defrost sensor. The dehumidification can
function but will defrost for 5
minutes every half an hour.
Contact XPOWER for more
assistance.
If troubleshooting does not resolve your problem, please contact XPOWER or other
parties authorized by XPOWER for further instructions.