Windows 10

I cannot connect to a wired Ethernet network.

To connect to an Ethernet network, your R12 must be connected to an XSLATE R12-Series Docking

Station. The Ethernet port for the R12 is on the back of the dock.

 The connection might be loose. Remove the Ethernet cable and reconnect it.

 The Ethernet network might be experiencing problems. Check with someone near you to

determine if he or she has network access.

 Replace the Ethernet cable.

Wi-Fi Issues

Your R12 might not have located a Wi-Fi network.

1. Open the Tablet Center and tap Wireless Settings.

2. Make sure that the switch for Wi-Fi is On.

3. Select the network that you want from the list of available networks.

4. You might not have access to the network. Obtain a user name and password from a network

administrator.

5. The security settings in your tablet might prevent a connection. For example, the network

might not be broadcasting the network name (SSID) or encryption might be required. Check

with your system administrator.

Bluetooth Issues

I cannot connect to a Bluetooth device.

Make sure that Bluetooth power is on.

1. Open the Tablet Center, and tap Power in the left pane

2. Make sure that the switch beside Bluetooth is On.

Power is now on for Bluetooth connections.

3. Close the Tablet Center.

Make sure that your tablet is discoverable by other Bluetooth devices.

4. Swipe in from the right side of the screen and tap All Settings.

5. Tap the Devices tile in the Settings menu.

6. Tap Bluetooth in the left pane of the screen.

7. Make sure that the Bluetooth switch is On.

8. Check to see if you can now connect.

Make sure that the other device is discoverable.

Note: Your Bluetooth device might be out of range. The Bluetooth devices are designed for short-

range communication and can connect at distances up to 33 feet (10 meters). Also check the battery

charge level on the device.