User manual

Maintenance and Troubleshooting
153
Troubleshooting
Table 25 Troubleshooting the L10 Tablet
Problem Cause Solution
L10 does not turn on. Battery not charged. Charge the battery in the L10.
Battery not installed
properly.
Ensure battery is installed properly.
System crash. Perform a soft reset. If the L10 still does not turn on,
perform a hard reset. See Restarting the L10 on page 47.
Battery did not charge. Battery failed. Replace battery. If the L10 still does not operate, try a soft
reset, then a hard reset. See Restarting the L10 on page
47.
L10 removed from
cradle before
charging completed.
Insert the L10 into the cradle and begin charging. The
battery fully charges in approximately four hours.
Ambient temperature
of the cradle is too
warm or too cold.
The ambient temperature must be between 0°C and 40°C
(32°F and 104°F).
Unable to connect to
the wireless network.
SIM card is valid. Ensure that the micro SIM card is valid and workable if
using a mobile network.
Not within range of
network.
Move within the network’s service range and the signal
strength is good.
L10 is in airplane
mode.
Turn the Airplane mode off.
The multi-touch screen
responds slowly or
improperly.
Finger or screen is
wet.
Ensure that your hands are clean and dry when touching
the screen. Restart the tablet to try again.
L10 turns itself off. L10 is inactive. The L10 turns off after a period of inactivity. If the L10 is
running on battery power.
Battery is depleted. Place the L10 in the cradle to re-charge the battery.
The L10 battery is
low and it powers
down to protect
memory content.
Place the L10 in a cradle to charge the battery.
Screen is not rotating. Screen rotation is
disabled.
Enable screen rotation. See Right Side Features on page
15.