User manual

Maintenance and Troubleshooting
129
3.
Press the Power button to restart the device.
4. Replace the microSD card to the slot in the device.
Table 11 Troubleshooting the L10 Tablet
Problem Cause Solution
L10 does not turn on. Battery not charged. Charge the battery in the device.
Battery not installed
properly.
Ensure battery is installed properly.
System crash. Perform a soft reset. If the device still does not turn on,
perform a hard reset. See Restarting the L10 on
page 128.
Battery did not charge. Battery failed. Replace battery. If the device still does not operate, try
a soft reset, then a hard reset. See Restarting the L10
on page 128.
Device removed
from cradle before
charging completed.
Insert the device into the cradle and begin charging.
The battery fully charges in approximately four hours.
Ambient temperature
of the cradle is too
warm or too cold.
The ambient temperature must be between 0°C and
40°C (32°F and 104°F).
Unable to connect to
the wireless network.
SIM card is valid. Ensure that the micro SIM card is valid and workable if
using a mobile network.
Not within range of
network.
Move within the network’s service range and the
signal strength is good.
Device is in airplane
mode.
Turn the Airplane mode off.
The multi-touch screen
responds slowly or
improperly.
Finger or screen is
wet.
Ensure that your hands are clean and dry when
touching the screen. Restart the tablet to try again.
L10 turns itself off. Device is inactive. The device turns off after a period of inactivity. If the
device is running on battery power.
Battery is depleted. Place the device in the cradle to re-charge the battery.
The battery is low
and it powers down
to protect memory
content.
Place the device in a cradle to charge the battery.
Screen is not rotating. Screen rotation is
disabled.
Enable screen rotation. See XPAD Right Side on
page 21.