User manual

Table Of Contents
Application Deployment
117
Performing a Factory Reset
A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert
to a previous operating system version, re-install that operating system image. See Performing a System
Update for more information.
Perform Factory Reset using a microSD card, USB drive, or ADB.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the appropriate Factory Reset file to a host computer.
Performing a Factory Reset Using microSD Card
1. Copy the Factory Reset zip file to the root of the microSD card.
Copy the zip file to a microSD card using a host computer (see USB Communication for more
information) and then installing the microSD card into the device (see Replacing the microSD Card
for more information).
Connect the device with a microSD card already installed to the host computer and copy zip file to
the microSD card. See USB Communication for more information. Disconnect the device from the
host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Restart.
4. Press and hold the Volume Up button until the System Recovery screen appears.
5. Press the Volume Up and Volume Down buttons to navigate to Apply upgrade from SD card.
6. Press the Power button.
7. Use the Volume Up and Volume Down buttons to navigate to Full OTA Package.
8. Press the Power button.
9. Use the Volume Up and Volume Down buttons to navigate to the Factory Reset file.
10. Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
11. Press the Power button to reboot the device.
Performing a Factory Reset Using a USB Drive
1. Copy the Factory Reset zip file to the root of the USB drive.
Copy the zip file to a USB drive using a host computer and then installing the USB drive into the
device.
Connect the device with a USB drive already installed to the host computer and copy the zip file to
the USB drive. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Restart. The device resets.