User manual

Welcome
iX104C
4
User’s Handbook 17
Contacting Xplore – service and questions
Note: To troubleshoot problems (including wireless and GPS
problems), before you call, read the FAQ page of the Xplore
Technologies Web site. Go to http://www.xploretech.com; then
select Customer Support; then FAQ.
If you purchased your tablet from an authorized Xplore dealer,
contact the dealer for service and support.
If you purchased your tablet directly from Xplore, use any of the
following methods to contact Xplore for service and support:
Before you contact Xplore, have the following information ready so
that the customer support representative can quickly provide a
solution:
Web site http://www.xploretech.com
E-mail [e-mail]
Toll free 1-866-296-8541, extension 222
Fax [phone]
Product name: iX104C
4
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that were displayed
Type of device connected, if any
The serial number is on the
back of the tablet. See
page 21.