U.M. Android v6.0.1

Maintenance and Troubleshooting
138
4-Slot Charge Only Cradle
Laser comes on,
but scanner
does not decode
the bar code.
ET5X is not
programmed for the bar
code.
Ensure the application is programmed to read the type of bar
code being scanned. Contact system administrator.
Unreadable bar code. Check the symbol to ensure it is not defaced. Try scanning
another bar code of the same type.
Distance between exit
window and bar code is
incorrect.
Move the ET5X within proper scanning range.
Scanning application is
not loaded.
Load a scanning application. See the system administrator.
Table 16 Troubleshooting the Expansion Backs (Continued)
Symptom Possible Cause Solution
Table 17 Troubleshooting the 4-Slot Charge only Cradle
Symptom Possible Cause Solution
ET5X battery is
not charging.
ET5X was removed from
cradle or cradle was
unplugged from AC
power.
Ensure cradle is receiving power. Ensure ET5X is seated
correctly. Confirm main battery is charging. The battery fully
charges in approximately four hours.
Battery is faulty. Verify that other ET5X batteries charge properly. If so, replace the
faulty battery.
The ET5X is not fully
seated in the cradle.
Remove and re-insert the ET5X into the cradle, ensuring it is
firmly seated. Ensure that an insert is not used with ET5X with
Rugged Frame. Ensure that an insert is used with ET5X without
Rugged Frame.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0°C and 40°C (32°F and 104°F).