U.M. Android v6.0.1

Maintenance and Troubleshooting
137
Communication and Charging Cradles
Expansion Backs
Table 15 Troubleshooting the Communication and Charging Cradles
Symptom Possible Cause Solution
ET5X battery is
not charging.
ET5X was removed from
cradle or cradle was
unplugged from AC
power.
Ensure cradle is receiving power. Ensure ET5X is seated
correctly. Confirm main battery is charging. The battery fully
charges in approximately four hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The ET5X is not fully
seated in the cradle.
Remove and re-insert the ET5X into the cradle, ensuring it is
firmly seated.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0°C and 40°C (32°F and 104°F).
During
communication,
no data
transmits, or
transmitted data
was incomplete.
ET5X removed from
cradle during
communications.
Replace ET5X in cradle and retransmit.
Incorrect cable
configuration.
Ensure that the correct cable configuration.
ET5X does not
lock into cradle.
Access cover closed. Open ET5X access cover and re-insert ET5X onto cradle.
ET5X with Rugged
Frame and IO Adapter
does not mate with
Communication and
Charging Cradle.
Use Rugged Communication and Charging Cradle.
Table 16 Troubleshooting the Expansion Backs
Symptom Possible Cause Solution
Aiming laser
does not display
when pressing
trigger.
On 8” tablet, did not
remove rubber gasket
during installation.
See system administrator to re-install Expansion Back.
ET5X is in suspend
mode.
Press power button to wake the tablet.
Battery is low. If the scanner stops emitting a laser beam upon a scan button
press, check the battery level. When the battery is low, the
scanner shuts off before the ET5X low battery condition
notification. Note: If the scanner is still not reading bar codes,
contact system administrator.