Integrator Guide for Windows 10

4 - 6 ET5X Integrator Guide for Windows 10
Charge Only Cradle
Communication and Charging Cradles
Table 4-2 Troubleshooting the Charge only Cradle
Symptom Possible Cause Solution
ET5X battery is
not charging.
ET5X was removed from
cradle or cradle was
unplugged from AC
power.
Ensure cradle is receiving power. Ensure ET5X is seated correctly.
Confirm main battery is charging. The battery fully charges in
approximately three hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The ET5X is not fully
seated in the cradle.
Remove and re-insert the ET5X into the cradle, ensuring it is firmly
seated.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0 °C and 40 °C (32 °F and 104 °F).
Table 4-3 Troubleshooting the Communication and Charging Cradles
Symptom Possible Cause Solution
ET5X battery is
not charging.
ET5X was removed from
cradle or cradle was
unplugged from AC
power.
Ensure cradle is receiving power. Ensure ET5X is seated correctly.
Confirm main battery is charging. The battery fully charges in
approximately three hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The ET5X is not fully
seated in the cradle.
Remove and re-insert the ET5X into the cradle, ensuring it is firmly
seated.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0 °C and 40 °C (32 °F and 104 °F).
During
communication,
no data
transmits, or
transmitted data
was incomplete.
ET5X removed from
cradle during
communications.
Replace ET5X in cradle and retransmit.
Incorrect cable
configuration.
Ensure that the correct cable configuration.