User manual

Maintenance and Troubleshooting
Problem Cause Solution
Cannot transfer files
or debug using a
USB connection.
Too many USB
connections to the
device.
When connecting the device to a host computer, only
one USB-C interface is allowed. For example, if using
a USB-C cable, ensure the device is not in a cradle
and does not have an expansion back attached.
USB headset
connection is
disrupted.
Too many USB
connections to the
device.
If you dock the device or attach an expansion back
while using a USB headset, the headset connection
is momentarily disrupted. The headset automatically
reconnects within a few seconds. No action is
required.
Table 28Troubleshooting the Device(Continued)
Troubleshooting the Charge Only Cradle
This section provides troubleshooting options for charge only cradles.
Symptom Possible Cause Solution
Tablet was removed from cradle or cradle
was unplugged from AC power.
Ensure cradle is receiving power.
Ensure tablet is seated correctly.
Confirm main battery is charging.
The battery fully charges in
approximately four hours.
Battery is faulty. Verify that other batteries charge
properly. If so, replace the faulty
battery.
The tablet is not fully seated in the cradle. Remove and re-insert the tablet
into the cradle, ensuring it is
firmly seated.
Battery is not
charging.
Ambient temperature of the cradle is too
warm or too cold.
Move the cradle to an area
where the ambient temperature
is between 0°C and 40°C (32°F
and 104°F).
Table 29Troubleshooting the Charge only Cradle
4-Slot Battery Charger
This section provides troubleshooting options for the 4-Slot Battery Charger.
Symptom Possible Cause Solution
Power Pack
Charging LED does
not light when
inserted.
Power Pack is not
correctly seated.
Remove and re-insert the spare battery into the
charging slot, ensuring it is correctly seated.
Power Pack is not
charging.
Power Pack was removed
from charger or charger
was unplugged from AC
power.
Ensure charger is receiving power. Ensure Power
Pack is seated correctly. Confirm Power Pack
is charging. The Power Pack fully charges in
approximately four hours.
Table 30Troubleshooting the 4-Slot Battery Charger
162