User manual

Maintenance and Troubleshooting
Problem Cause Solution
Device is inactive. The display turns off after a period of inactivity. Set
this period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30
minutes.
Device shuts off.
Battery is depleted. Replace the battery.
The multi-touch
screen responds
slowly or improperly.
Finger or screen is wet. Ensure that your hands are clean and dry when
touching the screen. Restart the tablet to try again.
Too many files stored
on the device.
Delete unused files. If necessary, save the files on a
host computer.
A message appears
stating that the
device memory is
full.
Too many applications
installed on the device.
Remove user-installed applications on the device
to recover memory. Select Settings > Apps &
notifications. Select the app in the list and select
UNINSTALL.
Scanning application is
not loaded.
Load a scanning application on the device or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the device within proper scanning range.
Device is not
programmed for the bar
code.
Program the device to accept the type of bar code
being scanned. Refer to the EMDK or DataWedge
application.
Device is not
programmed to
generate a beep.
If the device does not beep on a good decode, set
the application to generate a beep on good decode.
The device does not
decode with reading
bar code.
Battery is low. If the scanner stops emitting a laser beam upon
a trigger press, check the battery level. When the
battery is low, the scanner shuts off before the device
low battery condition notification. Note: If the scanner
is still not reading symbols, contact the distributor or
the Global Customer Support Center.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a
range of 10 meters (32.8 feet).
The Bluetooth device(s)
nearby are not turned
on.
Turn on the Bluetooth device(s) to find.
Device cannot
find any Bluetooth
devices nearby.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for
help.
Cannot unlock
device.
User enters incorrect
password.
If the user enters an incorrect password five times, the
user is requested to wait for 30 seconds when using a
PIN, Pattern or Password.
Multi-User mode is
causing undefined
behavior.
Multi-User mode is
not supported by the
Mobility DNA Enterprise
License.
Perform a soft or hard reset on the device.
Table 28Troubleshooting the Device(Continued)
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