User manual

Maintenance and Troubleshooting
Problem Cause Solution
Battery not charged. Charge or replace the battery in the device.
Battery not installed
properly.
Install the battery properly.
When pressing the
power button the
device does not turn
on.
System crash. Perform a hard reset.
When pressing the
power button the
device does not turn
on but two LEDs
blink.
Battery charge is at
a level where data is
maintained but battery
should be re-charged.
Charge or replace the battery in the device.
Battery failed. Replace battery. If the device still does not operate,
perform a hard reset.
Device removed from
cradle while battery was
charging.
Insert the tablet into the cradle and begin charging.
Battery did not
charge.
Extreme battery
temperature.
The ambient temperature must be between 0°C and
40°C (32 °F and 104°F).
Cannot see
characters on
display.
Device not powered on. Press thePowerbutton.
Device removed from
cradle or disconnected
from host computer
during communication.
Replace the device in the cradle, or reattach the
communication cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
During data
communication with
a host computer, no
data transmitted, or
transmitted data was
incomplete.
Communication
software was incorrectly
installed or configured.
Perform setup.
Wi-Fi radio is not on. Turn on the Wi-Fi radio.During data
communication
over Wi-Fi, no data
transmitted, or
transmitted data was
incomplete.
You moved out of range
of an access point.
Move closer to an access point.
Bluetooth radio is not
on.
Turn on the Bluetooth radio.During data
communication
over Bluetooth, no
data transmitted, or
transmitted data was
incomplete.
You moved out of range
of another Bluetooth
device.
Move within 10 meters (32.8 feet) of the other device.
Mobile data is not on. Turn on mobile data. If it is already on, turn it off and
on again.
During data
communication over
mobile data, no
data transmitted, or
transmitted data was
incomplete.
You moved out of the
coverage area.
Move into a coverage area.
No sound. Volume setting is low or
turned off.
Adjust the volume.
Table 28Troubleshooting the Device(Continued)
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