User manual

About this Guide
Service Information
If you have a problem with your equipment, contact Zebra Global Customer Support for your region.
Contact information is available at: zebra.com/support.
When contacting support, please have the following information available:
• Serial number of the unit
• Model number or product name
• Software type and version number
Zebra responds to calls by email, telephone, or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for
servicing and will be given specific directions. Zebra is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty.
If you purchased your Zebra business product from a Zebra business partner, contact that business partner
for support.
Determining Software Versions
Before contacting Customer Support, determine the current software version on your device.
1.
Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .
2. Touch Abouttablet.
3. Scroll to view the following information:
• Android version
• Android Security Update
• Google Play system update
• Baseband version
• Kernel version
• Build number
To determine the deviceInternational Mobile Equipment Identity (IMEI) information (WWAN only), touch
About phone > IMEI.
• IMEI - Displays the IMEI number for the device.
• IMEI SV - Displays the IMEI software version (SV) number for the device.
Determining the Serial Number
Before contacting Customer Support, determine the serial number of your device.
1. Touch About phone.
2. Touch Model.
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