User's Manual

R12-Series Companion Keyboard Safety and Regulation Guide 7
This Warranty does not apply to non-Xplore hardware
products or non-Xplore software products which are not
incorporated into Xplore Products or, in the case of
software, pre-loaded onto the Xplore Product at the time
of sale, even if packaged or sold with Xplore hardware.
This warranty does not cover:
• any Xplore Product from which the serial number has
been removed or altered;
• normal wear and tear, natural performance degradation
(e.g. reduced battery life), or service costs in replacing
and maintaining expendable/ consumable parts which
have ceased working through normal wear and tear;
• cosmetic damage such as to the exterior finish;
• minor imperfections within design specification that do
not materially alter functionality;
• damage or non-functionality that results from (i) failure
to follow the instructions that came with the product;
(ii) accident, misuse, abuse, or other external causes; (iii)
operation outside the usage parameters stated in the
then current user documentation for the product; or (iv)
use of parts not manufactured or sold by Xplore
• damage or non-functionality due to modifications or
service by anyone other than (i) Xplore, (ii) a Xplore
authorised service provider, or (iii) your own installation
of end-user replaceable Xplore or Xplore-approved
parts; or
• loss caused by fire, water (liquid spillage or ingression),
theft, vermin or insect infestation.
Limitation of liability
Except as otherwise provided in this Warranty, if Xplore
becomes liable to you under this Warranty or pursuant to
any Mandatory Laws, that liability is limited to the
maximum extent permitted by law, including without
limitation, s 64A of Schedule 2 of the Australian Consumer
Law. To the extent that Xplore is legally entitled to avail
itself of such limitation, Xplore’s liability is limited to, at the
election of Xplore in its absolute discretion, either:
(a) in the case of goods:
(i) the replacement of the goods;
(ii) the payment of the cost of replacing the
goods; and
(b) in the case of services:
(i) the supplying of the services again;
(ii) the payment of the cost of having the services
supplied again.
Software Technical Support
Software technical support is defined as assistance with
questions and issues about the software that was either
preinstalled by Xplore on the Xplore Product or that was
included with the Xplore branded product at the time of
your purchase or lease of the product. Technical support
for software is available under this Limited Warranty for the
duration of your warranty period. Your dated sales or
delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or lease
as a condition of receiving software technical support.
After the first ninety (90) days, technical support for
software that was either preinstalled by Xplore on the
Xplore Product or included with the Xplore Product at the
time of your purchase or lease of the product is available
for a fee.
What you need to do to be entitled to
claim under this Limited Warranty:
1. Provide proof or purchase or lease. (Your dated sales or
delivery receipt, showing the date of purchase or lease
of the product, is your proof of the purchase or lease
date.)
2. Be the original purchaser or lessee of this Xplore
Product.
3. Submit your claim to your local distributor or reseller
without undue delay after detection of the defect and
in any event within the Limited Warranty Period.Cabling
and power cord precautions.
How to make a claim under this Limited
Warranty:
1. Contact your local distributor or reseller and provide
your contact information, such as phone number, email
address and other information (such as serial number or
fault description). You may also contact Xplore directly
at www.xploretech.com/support.
2. If Xplore determines that you have a valid claim under
this Limited Warranty, Xplore or its authorised
representatives will repair, replace or refund the Xplore
Product at Xplore’s sole discretion and in accordance
with this Limited Warranty.
3. Except as set out in this Warranty, Xplore will bear the
expense of a valid claim under brought under this
Warranty. If you wish to claim expenses under this
Limited Warranty, contact your local distributor or
reseller.
The information in this publication is subject to change
without notice. XPLORE TECHNOLOGIES CORP., SHALL NOT
BE HELD LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR
OMISSIONS CONTAINED HEREIN NOR FOR ACCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.