Product Information

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Limitation of liability
Except as otherwise provided in this Warranty, if Xplore becomes liable to you under this Warranty or
pursuant to any Mandatory Laws, that liability is limited to the maximum extent permitted by law,
including without limitation, s 64A of Schedule 2 of the Australian Consumer Law. To the extent that
Xplore is legally entitled to avail itself of such limitation, Xplore’s liability is limited to, at the election
of Xplore in its absolute discretion, either:
a) in the case of goods:
i) the replacement of the goods;
ii) the payment of the cost of replacing the goods; and
b) in the case of services:
i) the supplying of the services again;
ii) the payment of the cost of having the services supplied again.
Software Technical Support
Software technical support is defined as assistance with questions and issues about the software that
was either preinstalled by Xplore on the Xplore Product or that was included with the Xplore branded
product at the time of your purchase or lease of the product. Technical support for software is
available under this Limited Warranty for the duration of your warranty period. Your dated sales or
delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a condition of receiving
software technical support. After the first ninety (90) days, technical support for software that was
either preinstalled by Xplore on the Xplore Product or included with the Xplore Product at the time of
your purchase or lease of the product is available for a fee.
What you need to do to be entitled to claim under this Limited Warranty:
1. Provide proof or purchase or lease. (Your dated sales or delivery receipt, showing the date of
purchase or lease of the product, is your proof of the purchase or lease date.)
2. Be the original purchaser or lessee of this Xplore Product.
3. Submit your claim to your local distributor or reseller without undue delay after detection of the
defect and in any event within the Limited Warranty Period. Cabling and power cord
precautions.
How to make a claim under this Limited Warranty:
1. Contact your local distributor or reseller and provide your contact information, such as phone
number, email address and other information (such as serial number or fault description). You
may also contact Xplore directly at www.xploretech.com/support.
2. If Xplore determines that you have a valid claim under this Limited Warranty, Xplore or its
authorized representatives will repair, replace or refund the Xplore Product at Xplore’s sole
discretion and in accordance with this Limited Warranty.
3. Except as set out in this Warranty, Xplore will bear the expense of a valid claim under brought
under this Warranty. If you wish to claim expenses under this Limited Warranty, contact your
local distributor or reseller.