User's Handbook

iX104C
2
User’s Handbook 87
A Troubleshooting
Table 8 contains solutions to some problems. If you cannot solve the
problem by taking the actions described, contact your local help desk
or your reseller for further assistance.
Table 8 Troubleshooting
Problem Possible cause and solution
Computer will not start. • The battery may be defective or discharged to a critically low
level. Connect an external power supply (such as the AC
adapter) or install a charged battery. See “Using the battery”
on page 56.
• Internal components may be above or below the acceptable
operating range (below -20° C or above 60° C). After the
temperature returns to safe operating range the computer
will start.
The computer will not resume
operation after being suspended.
• The battery may be defective or discharged to a critically low
level. When the battery reaches a critically low level, the
computer is forced into Suspend- to-RAM mode to avoid a
total system power failure. Connect an external power supply
(such as the AC adapter) or install a charged battery. See
“Using the pen” on page 42 and “Using the battery” on
page 56.
• The computer may be at the critical thermal limit. To avoid
damage to heat-sensitive components, the computer enters
Suspend-to-RAM mode when the computer operates above
60° C. Operation automatically resumes when the computer
cools to below 60° C. Move the computer to a cooler
location.