User Manual

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Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-06
Chapter 10 Troubleshooting
Error Messages
Step 3 Make sure that the system recognizes your reader. It should be listed under Smart card readers in
Windows device manager. If your reader is not listed, eject and reinsert the reader (PCMCIA model) or
disconnect and reconnect the cable (serial/USB port model).
Step 4 If the computer still does not recognize your reader, reboot the computer with the reader installed.
Error Message Wrong PIN entered (X tries left).
Explanation The SIM card could not validate the PIN you have entered. You must have entered the
wrong PIN.
Recommended Action Make sure that you enter the correct PIN. If your PIN contains letters, enter
them in the correct case as the PIN is case sensitive. Check that the Caps Lock key has not been
pressed inadvertently. Also, make sure that you have inserted the correct SIM card.
Note Most SIM cards limit the number of times in a row that you can enter an incorrect PIN. The
error message indicates how many attempts you have left. Entering the correct PIN resets
the limit to its original value. However, if the number of retries is exhausted, the SIM card
locks up and becomes useless.