User Manual

10-21
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-06
Chapter 10 Troubleshooting
Error Messages
Error Message The user name and password entered are no longer valid and have failed
the LEAP authentication process. Please enter a new user name and password.
Explanation
The username and password for your current profile have expired or are no longer valid;
therefore, your client adapter is unable to LEAP authenticate.
Recommended Action When the LEAP login screen appears, enter your new username and password
and click OK. The client adapter should authenticate using your new credentials.
Error Message The user name entered is not valid or exceeds the maximum number of
characters (32) that LEAP supports.
Explanation
The username that was entered is not valid or exceeds the maximum number of
characters supported by LEAP, which is 32.
Recommended Action Re-enter the username, making sure it contains fewer than 32 characters.
PEAP Authentication Error Messages
This section lists error messages that may occur during PEAP authentication. The messages are divided
into six subsections based on the type of database that is used with PEAP. Use Table 10-5 to quickly
locate the error messages for your database.
For All PEAP-Supported Databases
Error Message PEAP failed initialization. Please make sure that PEAP is installed
correctly and Trusted Root Certificate Authority certificate is installed
correctly.
Explanation
The PEAP authentication process failed during initialization, most likely because the
specified root certificate is missing from the system.
Recommended Action Make sure that PEAP and the Trusted Root Certificate Authority certificate are
installed correctly.
Table 10-5 Locating PEAP Authentication Error Messages
Error Message Category Page Number
All PEAP-supported databases 10-21
Windows NT or 2000 domain databases 10-22
All OTP databases 10-23
OTP databases using Secure Computing
SofToken version 1.3
10-24
OTP databases using Secure Computing
SofToken II version 2.0
10-25
OTP databases using RSA SecurID version 2.5 10-26