User Manual

10-19
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-06
Chapter 10 Troubleshooting
Error Messages
Error Message The LEAP password entered exceeds the maximum number of characters (32)
that LEAP supports. Please use a shorter password.
Explanation
The password that was entered exceeds the maximum number of characters supported by
LEAP, which is 32.
Recommended Action Re-enter the password, making sure it contains fewer than 32 characters.
Error Message The xxx profile was disabled because LEAP authentication failed during
your last logoff. You can re-enable the profile by selecting the Reauthenticate
option.
Explanation
A profile that was configured for LEAP failed an authentication attempt during the last
logoff process and was disabled. Because error messages cannot be displayed during the logoff
process, this message appears after the next logon.
Recommended Action Select Reauthenticate from ACM or the Commands drop-down menu in ACU
to re-enable the profile.
Error Message The profile will be disabled until you select the Reauthenticate
option, Windows restarts, or the card is ejected and reinserted. Are you sure?
Explanation The username and password for your current profile have expired or are no longer valid.
When the LEAP login screen appeared, prompting you to enter your new username and password,
you selected Cancel. The profile was disabled to prevent accidental authentication attempts in the
future.
Recommended Action Click No, enter your new username and password when the LEAP login screen
reappears, and click OK. The client adapter should authenticate using your new credentials. If the
profile uses saved credentials, edit the profile in ACU by changing the username and password on the
LEAP Settings screen and save your changes. (If you click Ye s, the profile is disabled until you select
Reauthenticate from ACM or the Commands drop-down menu in ACU, reboot your system, or eject
and reinsert the card.)
Caution If your backend server is set to allow only a limited number of failed authentication attempts, your user
account may be locked if you continue trying with an invalid set of user credentials.
Error Message A recently installed program has disabled the Welcome screen and Fast
User Switching. To restore these features, you must uninstall the program. The
following file name might help you identify the program that made the change:
cswGina.dll. (Windows XP only)
Explanation
The LEAP security module was selected during installation on a Windows XP computer;
then the Change the way users log on or off option was selected under Windows XP’s User Accounts.
Recommended Action If the LEAP security module is selected during installation, you cannot use
Windows XP’s fast user switching feature. If you want to use fast user switching and do not want to
use LEAP, you must run the installation program again and deselect the LEAP security module.