User Manual

10-17
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-06
Chapter 10 Troubleshooting
Error Messages
Error Message Wireless Connection Unavailable. (Windows XP only)
Explanation ACU was used to configure the client adapter on Windows XP, but the Use Windows to
configure my wireless network settings check box in Windows XP is checked. This message
appears even if the client adapter is associated to an access point.
Recommended Action Uncheck the Use Windows to configure my wireless network settings check
box in Windows XP to force Windows to display the correct status.
Error Message You cannot run a link test because your client adapter is not
associated.
Explanation
An attempt was made to run a link test while the client adapter was not associated to an
access point or other wireless device.
Recommended Action Run the link test after the client adapter is associated to an access point or
another wireless device.
Error Message You cannot run a link test because your client adapter’s radio is
turned off.
Explanation
An attempt was made to run a link test while the client adapter’s radio was off.
Recommended Action Turn on the client adapter’s radio by selecting Radio On from the Commands
drop-down menu in ACU; then run the link test.
Error Message You must specify an IP address before running a link test.
Explanation
An attempt was made to run a link test although the IP address of the access point or other
wireless device with which to test the RF link was not specified.
Recommended Action In the Linktest screen’s IP Address of Access Point field, enter the IP address
of the access point or other wireless device with which you want to test the RF link.
Error Message You need to be an administrator or a user with administrative rights
to install Aironet Client Utility. Please log on as a different user and try again.
Explanation
A non-administrative user attempted to install ACU. The ACU installation process
terminates.
Recommended Action Log on as a different user and attempt the installation process again.
Error Message Your Wireless LAN Adapter is not inserted!
Explanation
One of two conditions is present: 1) a client adapter is not inserted in your computer or
2) ACU was started with one variety of client adapter inserted (such as a PCM342), the adapter was
subsequently ejected, and another variety was inserted (such as a PCM352).
Recommended Action Perform one of the following: 1) insert a client adapter into your computer if
one is not present or 2) shut down ACU and restart it.