User Manual

10-16
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-06
Chapter 10 Troubleshooting
Error Messages
Error Message No Wireless LAN Client Adapters Installed!
Explanation An attempt was made to start ACU without a client adapter being inserted in the
computer. ACU cannot execute if a client adapter is not inserted because it needs to be able to read
from and write to the adapter.
Recommended Action Insert a client adapter and start ACU.
Error Message Please close ACU in order to use it with the Wireless LAN Adapter you
selected using the System Tray Icon.
Explanation
Only one instance of ACU can be running at a time. However, an attempt was made to
activate ACU for a second client adapter when ACU was already running.
Recommended Action Click OK, close ACU, and then activate ACU for the desired adapter.
Error Message This program is already running.
Explanation
ACM started when another instance of ACM was already running.
Recommended Action No action is required. The new instance of ACM exits.
Error Message Reauthenticate Failed
Explanation The Reauthenticate option was selected from the Commands drop-down menu in ACU,
but the reauthentication attempt failed.
Recommended Action Re-enter your username and password and try to authenticate again or select
another EAP profile.
Error Message Restarting the client adapter will cause you to lose your network
connection. Are you sure you want to restart your client adapter?
Explanation The Restart Card option was selected from the Commands drop-down menu in ACU,
which may cause you to lose your network connection.
Recommended Action If you want to reinitialize your client adapter, click Yes. Otherwise, click No.
Error Message Unable to Open filename
Explanation The selected firmware file cannot be found.
Recommended Action Re-copy the firmware file to a floppy disk or to your computer’s hard drive and
try to load it again or select a different firmware file and try to load it.