User Manual

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Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-06
Chapter 10 Troubleshooting
Error Messages
Error Message Firmware Upgrade Failed
Explanation A problem occurred while the firmware was being flashed.
Recommended Action Eject the client adapter and reinsert it. If the client adapter functions properly,
the firmware was flashed successfully. If the client adapter does not function or functions improperly,
your client adapter may need to be returned for service. Refer to the “Technical Assistance Center”
section in the Preface for information on contacting TAC.
Error Message The installation will complete and applications will be installed when
a wireless LAN client adapter is inserted. If an adapter is already inserted,
remove and reinsert the adapter or reboot the machine.
Explanation
The installation program was most likely run without a client adapter inserted in the
computer.
Recommended Action Insert a client adapter into your computer’s client adapter slot. The installation
program will then complete. If a client adapter was already inserted in your computer, eject and
reinsert the adapter or reboot your computer.
Error Message LEAP support has not been installed on this computer. You will not be
able to authenticate with this or any other profile configured to use LEAP.
Explanation
A LEAP profile was selected for use in ACM, but the LEAP security module was not
selected during installation. Therefore, the client adapter will not be able to authenticate using this
profile (or any other profile that is configured for LEAP).
Recommended Action Run the installation program again and enable the LEAP security module.
Error Message Maximum power save mode will be temporarily disabled while you are
running this application!
Explanation
The client adapter cannot be run in Max PSP mode while ACU is running.
Recommended Action No user action is required. The client adapter automatically runs in Fast PSP
mode while ACU is running.
Error Message No Cisco Aironet client adapters have been installed on this computer.
Explanation
ACM started but found no installed client adapters.
Recommended Action Follow the instructions in Chapter 3 to install a client adapter.
Error Message No Wireless LAN Client Adapters Found
Explanation
A client adapter is not inserted in the computer.
Recommended Action Insert a client adapter if you wish to start wireless communications.