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70 Audio Issues Chapter 4 Troubleshooting and FAQs
Audio Issues
No sound is coming from the built-in or external speakers.
• Ensure that nothing is connected to the audio in/out port. Connecting headphones or
external speakers disables the built-in speaker.
• The volume might be set too low or muted. Swipe in from the right, tap the speaker icon,
and adjust the volume setting. You can also use the volume buttons on top of the Tablet
PC to turn the volume up or down.
• The integrated audio components might have been overwritten. If you install a third-
party audio device (such as a USB or Bluetooth device), the integrated audio might stop
working. If this happens, reinstall the audio drivers. After you install these, if you still have
issues with audio, contact your system administrator or service provider.
System Issues
I forgot my BIOS password and cannot access my tablet.
• You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still can’t log on, contact your system
administrator.
The tablet seems to be operating slower than usual.
• Reboot the tablet.
• The hard drive might be full or nearly full. You can free up space on your drive. Type disk
cleanup in the search field and then select Free up disk space on this PC from the search
results.
• Unlike a traditional hard disk drive (HDD), a solid state drive (SSD), such as the one
installed in the R12, does not perform better with traditional HDD defragmentation. Using
traditional defragmentation simply adds unnecessary wear to the SSD. It is recommended
that you disable any automatic or scheduled defragmentation utilities on your tablet.
I want to make my tablet run faster.
• Change the Power plan to High Performance from the Tablet Center. (see POWER SETTINGS
on page 28).
These setting can be accessed from the Power screen.
In the Choose a power plan field, choose High Performance.
• Adjust your Windows performance settings. Type performance in the search field and
then select Adjust the appearance and performance of Windows.