User's Manual

66 Touch or Pen Issues Chapter 4 Troubleshooting and FAQs
Full Keyboard
1. On-screen instructions require me to press Enter or Esc, but I don’t have a keyboard.
• If you have an external keyboard, you might want to connect it to the tablet.
• You can also use the on-screen keyboards. You can access them in the notification area in
the lower right corner of the screen.
There is also a full keyboard that has the Es
c key and several other keys not on the other on-
screen keyboards. You can turn on this keyboard as follows:
2. Swipe left from the right edge of the screen and tap A
ll Settings.
3. Tap Ease of Access on the Settings menu.
4. Tap Keyboard in the left pane.
5. Tap to display the on-screen keyboard.
6. To keep this keyboard accessible, see A
FTER DISPLAYING THIS KEYBOARD on page 33.
Port and Connector Issues
The tablet doesn’t recognize a USB device.
• Windows might take a short time to recognize the USB device. Wait a few moments to see
if the device is recognized.
• The device might not be connected properly. Check the connection and make sure that it
is inserted properly into the USB port.
• The correct driver might not be included with Windows 10. Check the manufacturer’s web
site for a current driver.
The R12 is in its dock, but the tablet does not recognize any acc
essory devices,
such as the external disk drive or monitor.
• The R12 Tablet PC might not be fully seated in the dock. Remove it from the dock and
then seat it in the dock again.