User's Guide

Table Of Contents
Motion Computing LE1600 and LS800 Tablet PC User Guide 79
Appendix
A
Troubleshooting and Support
All Motion Computing Tablet PCs have passed a rigorous series of
performance and quality-control tests, but now and then a problem may
occur. If you do not see a solution among the following system and software
issues, go to our website at www.motioncomputing.com/support.
SOLUTIONS
TO COMMON
PROBLEMS
PROBLEM
CAUSE SOLUTION
POWER
The Tablet PC won’t start when
I slide the Power switch.
The Power switch hasn’t been
fully engaged.
Slide and hold the power
switch for at least a half-
second, but no more than three
seconds.
Fully discharged battery or no
battery and no AC power.
Connect the AC adapter to
operate the Tablet PC and
charge the battery.
The Tablet PC won’t shut
down.
An application has locked up
the Tablet PC.
Press the SAS button (small
button with a key icon) to start
Windows Task Manager and
close the application,
or
Slide and hold the power
switch for at least 5 seconds to
force a shutdown of the Tablet
PC.
The Tablet PC won’t enter
Hibernation mode.
Hibernation isn’t enabled. Enable Hibernation through
Power Option Properties.
The Tablet PC won’t come out
of Hibernation mode when
running on battery power.
Fully discharged battery and
no AC power.
Connect the AC adapter to
provide power to the Tablet PC
and charge the battery.