Warranty

10/28/2020 Warranty | Contixo
https://www.contixo.com/warranty 2/2
will not be responsible for any claims reported after 48 hours of the delivery. Please keep the original
package box.
How do I make a return or exchange?
1. Apply for return or exchange through online, email or phone.
2. Our customer service will communicate with you, and approved your application.
3. After application approved, you will get the Return Address and RMA number in the ticket.
4. Pack the items you want to return, and ship them back by any shipping company available, like
Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
5. This the most important step, please send us your return tracking number and shipping company by
email.
6. You can also track the package online, then you will know when the package delivered to us.
7. Once we have received the returned item(s), our customer service will apply the refund or
exchange in 7 business days.
8. It normally takes 10-20 business days for the refund to appear on your bank account or credit card.
Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.
Can I have a full refund for the return?
Contixo reserves the right to test “dead on arrival” devices return and subject to a restocking fee equal
to 20% of the product sales price. Any returned device with missing parts or accessories that originally
come with device will be charged for 20-50% restocking fee.
What if my package was refused or was undeliverable?
1. Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as
the previous order returned.
2. Whether you are willing to get a resend or refund, please contact us, we will reply in one business
day.