Warranty

10/28/2020 Warranty | Contixo

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1 Year Limited Manufacturer Warranty

What does our warranty cover?

Contixo provides a 1-year limited manufacturer warranty on our devices from the date of purchase.

For accessories such as batteries, USB cable, and chargers, we provide a 3-month warranty.

Note: Verification of purchase is needed to redeem the warranty. Customer must provide a valid order

number.

Warranty covers:

Any technical problem within 1 year.

Defects which arise as a result of normal use of the product.

Warranty does not cover:

Improper or inadequate maintenance

Misusage and mishandling

Fire, flood, etc.

Damaged due to incorrect voltage use

Physical damage with any reason

Unauthorized modification or alteration warranty.

What is your Return & Exchange Policy?

1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30

days of receipt.

2. Final sale products are not covered by warranty.

3. Returns must be received in new condition.

4. Any address on the parcel is not approved return address, and we don't accept the returned

package without authorized return address from customer service representatives.

5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-

refundable.

6. Please return through your local post office to avoid tax.

7. For the returns, No signature required! Please do not add signature service otherwise we are highly

likely not to receive it and this will delay your refund progress.

8. Please also do not mail any envelopes to the return address for inquiry. we will discard the letter

automatically. The best way to communicate and solve your problem is through our support email, or

phone!

Note:

1. Contixo is not responsible for missing, damaged, or packages lost in transit.

2. Please do not ship any SD card, Micro SD card, SIM card or any other personal item(s) to us if you

are doing replacement or repair service. Our company are not responsible to any customer personal

item(s).

What if the item I receive is defective or damaged?

If the item you receive is defective or damaged when you received the package, you can request a

replacement. Please check your item(s) immediately upon delivery.

If the device is damaged upon arrival, customer must report to us within 48 hours after delivery. We

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0/28/2020 Warranty | Contixo 1 Year Limited Manufacturer Warranty What does our warranty cover? Contixo provides a 1-year limited manufacturer warranty on our devices from the date of purchase. For accessories such as batteries, USB cable, and chargers, we provide a 3-month warranty. Note: Verification of purchase is needed to redeem the warranty. Customer must provide a valid order number. Warranty covers: Any technical problem within 1 year. Defects which arise as a result of normal use of the product.
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10/28/2020 Warranty | Contixo will not be responsible for any claims reported after 48 hours of the delivery. Please keep the original package box. How do I make a return or exchange? 1. Apply for return or exchange through online, email or phone. 2. Our customer service will communicate with you, and approved your application. 3. After application approved, you will get the Return Address and RMA number in the ticket. 4.