Satellite Radio User Guide

103
Troubleshooting
If you see this on the screen: Try this:
Channel Off Air •The channel you’ve selected is not currently
broadcasting. Tune to another channel.
Loading •Your onyX is acquiring audio or program
information This message usually goes away in
a few seconds.
Updating •Your onyX is updating with the latest encryption
code. Wait until the update is done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
•Ensure that you have activated your service by
following the steps in “Activation” on page 50.
•Go to www.xmradio.com/refresh and follow the
directions refresh your radio.
•Call 1-800-967-2346 for further assistance.
Audio sounds too soft •Raise the volume of your stereo system or
increase the audio level of your onyX until the
sound quality improves. Refer to “Set Audio
Level” on page 89.