User Manual

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• Non-functioning adapter LEDs.
Verify that the adapter Network Name (SSID) matches the Network Name of the
access point.
Windows 2000 and XP Troubleshooting Tips
To diagnose problems, use the tools provided by Windows 2000 or Windows XP.
• The workstation cannot associate to the Intel® PRO/Wireless 5000 LAN Access Point.
Verify the adapter Network Name (SSID) matches the Network Name of the
access point. Refer to the Intel® PRO/Wireless 5000 LAN Adapter Quick
Installation Guide for details on how to configure the WLAN access point and
adapter.
• Degraded performance from the Intel® PRO/Wireless 5000 LAN Adapter is detected.
Verify that the adapter is firmly seated in a PC Card slot.
Verify that the protruding end containing the adapter antenna is not damaged.
• Non-functioning adapter LED.
Verify that the adapter SSID matches the SSID of the access point.
Wireless Configuration Feature (Microsoft Windows XP only)
Microsoft Windows XP provides a built-in wireless configuration utility. It is recommended that the
XP utility be disabled
and that Intel PROSet II be used to configure your wireless adapter. If the
XP utility is enabled and PROSet II is also loaded under Windows XP, the Windows XP utility
overrides PROSet II. The PROSet II main screen displays the current status and signal strength
information, but profiles in PROSet II are disabled and cannot be activated.
General Troubleshooting Guidelines
Use the Latest Release of Your Intel Installation CD-ROM
If you have more than one Intel Installation CD-ROM for your Intel PRO/Wireless 5000 LAN
products, use the CD-ROM with the highest version number.
Use the Latest Version of PROSet II
The Intel® PRO/Wireless LAN software (PROSet II) included in this release supports the
following:
• Intel® PRO/Wireless 5000 LAN Mini-PCI Adapter
Previous versions of PROSet II will NOT support the Intel® PRO/Wireless 5000 LAN Mini-PCI
Adapter. Use the version of PROSet II that is included in this release.