RealPortTM Modem 56 User’s Guide
October 1998 Xircom reserves the right to make improvements and/or changes in the products and programs described in this User’s Guide at any time without notice. The software described in this User’s Guide is furnished under a license and may be used or copied only in accordance with such license. ©1998 Xircom, Inc. All rights reserved.
Table of Contents iii Contents HARDWARE INSTALLATION .................................................. 1-1 WINDOWS 95 AND 98 INSTALLATION ...................................2-1 WINDOWS NT 4.0 INSTALLATION ......................................... 3-1 APPENDIXES ....................................................................... A-1 A. Support Services ............................................................. A-1 B. Specifications .................................................................
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Hardware Installation 1-1 CHAPTER 1 Hardware Installation Introduction The Xircom RealPort™ Modem 56 supports modem speeds up to 56Kbps using either the V.90 or the K56flex standard. The RealPort Integrated PC Card plugs into a Type III or dual Type II PC Card slot. Model RM56V1 Standard RJ-11 telephone cables plug directly into the RealPort Integrated PC Card. Two RJ-11 ports allow for both modem and telephone handset connections.
1-2 RealPort Modem 56 User’s Guide Hardware Installation Package Contents • • • • Xircom RealPort Modem 56 (Model RM56V1) RJ-11 telephone line cord User’s Guide and Quick Installation Card Software and online documentation on 3.5-inch diskette Other Requirements • For modem operations: an analog telephone line, RJ-11 modular telephone cable (supplied), and if needed, RJ-11 adapter for the local telephone system. Communications software is required for modem and fax operations.
Hardware Installation 1-3 PC CARD TYPE III OR DUAL TYPE II SLOT TRANSMIT/RECEIVE (YELLOW) CARRIER DETECT (GREEN) Inserting the RealPort Integrated PC Card
1-4 RealPort Modem 56 User’s Guide RJ-11 Connecting Modem to the Telephone Network (RJ-11) RJ-11 connectors are identical: use one for modem link, one for a telephone set.
CHAPTER 2 Windows 95 and 98 Installation Plug and Play Installation Plug and play installation of the Xircom RealPort™ Modem 56 is supported under Windows 95 and 98. Installation with these versions of Windows is described in this chapter. Use these instructions for a first-time installation of the Xircom RealPort Modem 56. 1 With the computer ON and Windows 95 running, insert the RealPort Modem 56 into the PC Card slot. 2 The RealPort Integrated PC Card will be detected as a Xircom Modem 56.
2-2 RealPort Modem 56 User’s Guide 5 After plug and play installation is complete, and before restarting the computer, use Start/Run to execute SETUP.EXE from the Xircom diskette. Xircom Utilities will be copied to your hard disk, a program group will be set up, and CountrySelect and online registration utilities will launch. Make a country selection (U.S.A. is the default) and complete the registration. 6 Remove the Xircom diskette and reboot the system.
Windows 95 and 98 Installation 2-3 Windows 95 and 98 Troubleshooting Review this section if any of the following problems occur: • Modem initialization errors occur when attempting to dialout using a communications application. • Connection fails or other problems occur. It may be necessary to define a modem type within your communications application. If the Xircom modem is not listed, choose a “Generic Hayes compatible” device.
2-4 RealPort Modem 56 User’s Guide Use the Modem Diagnostics Tool to verify the computer-tomodem interface. 1 In the Modems option in Control Panel, click Diagnostics. 2 In Diagnostics properties, highlight the COM port associated with the Xircom modem and click the More Info button. This causes Windows to send commands to and read responses from the modem and display information about the modem and its COM port.
CHAPTER 3 Windows NT 4.0 Installation PCMCIA Services Verification Before installing the Xircom RealPort Integrated PC Card, make sure that PCMCIA services are enabled on your computer. 1 Select Devices from the Control Panel. 2 Scroll down the Device list to the PCMCIA device. The Status should be Started and the Startup should be Boot. If this is not how PCMCIA is configured, then click Startup, set the Startup Type to Boot, and click OK.
3-2 RealPort Modem 56 User’s Guide 8 At the Modems Properties screen click Dialing Properties to set up dialing properties (not necessary if a modem had been previously installed). Click Close. 9 Use Start/Run to execute SETUP.EXE from the Xircom diskette. Xircom Utilities will be copied to your hard drive, a program group will be set up, and CountrySelect and online registration utilities will launch. Make a country selection (U.S.A. is the default) and complete the registration.
Windows NT 4.0 Installation 3-3 Troubleshooting Modem Setup Modem difficulties can usually be traced to interrupt, I/O address or communications port conflicts. A modification to the Windows NT 4.0 default communication drivers or physical damage to card or cables can also be the source of problems. Symptoms and Possible Causes Windows NT fails to detect a Xircom modem. These conditions can be caused by the lack of an available COM Port, or by a resource conflict with another device.
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APPENDIXES Appendix A. Support Services Service and Support Xircom offers an extensive family of service and support programs, including world-class phone support, software updates, plus 24-hour access to our BBS, World Wide Web, and other electronic facilities. Warranty Service Procedures For details on warranty coverage and service, see the Appendix entitled Lifetime Limited Warranty. If you think there is a problem or defect with your Xircom product, your point of contact will be In the U.S.A.
A-2 RealPort Modem 56 User’s Guide Xircom Worldwide Access Americas Customer Support Xircom, Inc. 2300 Corporate Center Drive Thousand Oaks, California 91320-1420 Direct Line to Customer Support (805) 376-9200 Customer Support (6 a.m. to 5 p.m. Monday through Friday U.S. Pacific time) (805) 376-9100 Fax to Customer Support Online or Automated Access (24 hours, 7 days a week) (805) 375-5280 BBS (up to 56Kbps) (805) 376-9130 BBS (up to 33.6Kbps) cs@xircom.com E-mail www.xircom.
Appendixes A-3 Asia Pacific Customer Support Xircom Asia Pacific (Pte) Ltd. 76 Shenton Way Unit #06-01 Singapore 079119 +65 323 1511 +65 323 3404 Customer Support +65 224 3313 Fax +65 323 0455 BBS (up to 33.6Kbps) asiats@xircom.com E-mail Xircom Australia Level 15, 99 Walker Street North Sydney, NSW Australia 2060 +61 (02) 9911 7794 Customer Support +61 (02) 9911 7796 Fax +61 (02) 9911 7758 BBS (up to 33.6Kbps) aunzts@xircom.com E-mail Xircom Japan Customer Support KDD Otemachi Bldg.
A-4 RealPort Modem 56 User’s Guide Appendix B. Specifications General Specifications Connectors: RJ-11 (modem), RJ-11 (phone set pass-through) Size: 85.6 mm x 54.0 mm x 10.5 mm (3.37 in x 2.13 in x 0.413 in) 36 g (1.3 oz) Weight: Temperature range: Operating: 0°C to 65°C (32°F to 149°F ) Storage: -20°C to 85°C (-4°F to 185°F) Humidity: 95% maximum noncondensing Memory: 2 MB memory accommodates dual V.
Appendixes A-5 Modem Specifications (continued) Command set: Data interface: Analog interface: DTE speeds: Hayes and Microcom compatible AT commands PCMCIA Release 2.1 compliant, 68-pin connector RJ-11C modular telephone connector 1200, 2400, 4800, 7200, 9600, 14400, 19200, 37400, 57600, and 115200 bps Appendix C.
A-6 RealPort Modem 56 User’s Guide Your Obligations Your warranty rights will be honored provided you 1 Read and follow your user documentation for installation, setup, software setup, and operating guidelines, 2 Use the Products and software only in suitable physical or operating environments as described in your user documentation and for purposes for which the Products and software are intended.
Appendixes A-7 b We will not honor, and will consider our warranty voided, if there has been any (1) tampering with the Product’s external label or serial number, (2) attempt to open the Product’s case, or (3) attempted or actual repair by anyone other than an authorized Xircom technician. Disclaimer THIS LIMITED WARRANTY IS THE ONLY WARRANTY WE MAKE FOR THE PRODUCT AND SOFTWARE.
A-8 RealPort Modem 56 User’s Guide Appendix D. Regulatory Agency Notices FCC Regulations - Part 15 Declaration of Conformity (DoC) Xircom, Inc. declares that the equipment described in this document is within the requirements of the Code of Federal Regulations listed below: Title 47 Part 15, Subpart B, Class B for a digital device. This declaration is based upon compliance of the Xircom RealPort Modem 56 model RM56V1 to the above standards.
Appendixes A-9 with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna.
A-10 RealPort Modem 56 User’s Guide The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all those devices ring when your telephone number is called. In most but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0).
Appendixes A-11 Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. NOTICE: The Industry Canada (IC) label identifies certified equipment.
A-12 RealPort Modem 56 User’s Guide Appendix E.
