User's Manual

levels under the ribbon recover axle. Please remember to keep the gears in same
level, or it will badly affect the printing quality.
5. Troubleshooting
5.1 FAQ
The contents in following table are the frequently asked questions and solutions:
please kindly contact the vendor for further assistance, if the printer still not
workable under your proper operation to clear faults corresponding to our brief
guide.
Problem
Reason
Solution
Power indication light
fault
● Incorrect plug connection
between alternative socket, power
supply and the printer
● Printer power switch off
● Ensure correct plug connection
between alternative socket, power
supply and the printer
● Keep printer power switch on
● Carbon ribbon runs out
● Incorrect installation of
carbon ribbon
● Install carbon ribbon
● Re-install the carbon ribbon
corresponding to the
instruction guide
● Label paper roll runs out
● Incorrect installation of
label paper roll
● Install the label paper roll
●Re-install the label paper roll
corresponding to the instruction
guide
● Re-adjust the dimension and
print
● Space sensor detection error
● Label paper stuck up
● Re set the dimension and print
● Clear inner parts
Printing fault
● cable connection error between
interfaces
● Serial cable pins non-one to
one type
● Re-connect the cables
● If use serial cable:
-Adopt serial cable and ensure
pins to be one-to-one type