User's Manual

VIII. Paper jam elimination method
When paper jam occurs, shut down the power of the printer first, then open the upper cover of the printer.
After the cooling down of the printer head, remove the paper stuck in the printer, and feed paper correctly
and close the upper cover. Select the recommended paper or paper of the same quality, paper confirm to the
specified width, the chances of paper jam will be greatly reduced.
IX. Malfunction elimination
When malfunction of the printer occurs, refer to the chapter to deal with corresponding problems. If
malfunction remains, please contact with the dealer or manufacturer.
9.1 Indicator light on the control penal fail to work
Check whether the power cord correctly inserted into the printer, power adapter and power socket. Check
whether the printer power switch is turned on or not.
9.2 Indicator light function well, but the printer fail to work
Run the self-check to test whether the printer is working properly. If the printer is not able to do self-check,
please contact the dealer or technical service personnel.
If self-check functions well, check the following items
1. Check connection on both ends of the interface between the printer and the computer.
At the same time confirm whether the connection meets both the specification and requirements of the
printing machine and the computer.
2. Data transmission settings between the printer and computer may be different. You can use the self-check
to print out the printer interface settings. If the printer fail to work, please contact with the dealer or technical
service personnel.