User's Manual

6.0 Support
Version 1.00 IMP032B Page 10 of 10
Version 1.00 IMP032B Page 8 of 10
MUNBYN provides 18 months’ warranty and lifetime free
service.
If you encounter any issues with the product, please
contact the MUNBYN team to promptly receive
troubleshooting tips or a replacement.
Email: [e-mail] (24-7 online support)
Website: www.munbyn.com (how-to videos)
WhatsApp: [phone]
Phone：[phone]
Q4. Why does the App crash?
A4. Please uninstall and reinstall the latest App.
Q5. Why is the print not clear?
A5. There are many factors that affect print clarity. First,
please make sure that the battery is full. Second, adjust
the font size, font type and concentration. If the above
methods do not work, wipe the print head with an alcohol swab.
Q6. Why is printing response time sometimes long?
A6. The reason is that the Bluetooth transmission speed
of the cell phone is slow. Please be patient.
Q7. Why does it show out of paper when printing?
(The label paper is loaded correctly)
A7. Please disconnect Bluetooth, restart Bluetooth to
reconnect App, or restart the App directly.