User's Manual

10
#1 BRAND IN MASS AGE*
™
HoMedics sells its products with the intent that they are free of defects in manufacture and workmanship for a period of two
years from the date of original purchase, except as noted below. HoMedics warrants that its products will be free of defects
in material and workmanship under normal use and service. This warranty extends only to consumers and does not extend
to Retailers.
For more information regarding our product line in the USA, please visit: www.homedics.com. For Canada, please visit:
www.homedics.ca.
FOR SERVICE IN THE USA:
Email: [e-mail]
Monday-Friday 9:00am-5:00pm PST
1.877.977.0656
TWO YEAR LIMITED WARRANTY
HoMedics
®
is a registered trademark of HoMedics, LLC.
© 2017 HoMedics, LLC. All rights reserved.
HMC-500
HoMedics products have the following warranty:
The HoMedics's HMC-500 has a one year in-home service warranty and a two years parts warranty. HoMedics customer
service will not issue Return Material Authorizations (RMAs) for products. HoMedics products will be either repaired by
the consumer or by an in-home technician. HoMedics will not issue Return Material Authorizations (RMAs) for buyer’s
remorse.
Consumers may contact Cozzia’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST,
Monday through Friday or email us at [e-mail] or visit our web at www.cozziausa.com for warranty or
service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they
contact the Cozzia service department regarding a repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some cases a technical service
specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Cozzia customer service will verify that the unit has failed
and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and a "per
incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Service And Technical Support