User's Manual

Maintenance Xerox
®
Duplex Combo Scanner
User Guide 6-13
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items
that are smaller than the paper guides’ minimum adjustment, scan these items on the Flatbed
glass instead.
Problem: The paper jams about halfway through the scan.
Check the flatbed glass to make sure no items are on it when you scan from the ADF. Multiple
items placed on the Flatbed glass will raise the lid slightly. When that occurs, the pages are unable
to feed back out of the ADF and the pages can jam.
Error Light Troubleshooting Codes
Normal Operation
• Steady blue: indicates the scanner is ready to scan.
• Slow flashing blue: indicates the scanner is in low power mode.
• Rapid flashing blue: indicates the scanner is waking up from low power mode.
• Steady red: the scanner is busy.
• Flashing red: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware
problems, the status light turns red and will flash a specific number of times, pause, and then
repeat the same number of flashes. The number of flashes between pauses indicates the
hardware error code. The LED display will also flash an “E” then the error code number that
matches the status light’s blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact
Xerox Technical Support if you experience a different blinking pattern.
Error
Code
Problem Description Solution
0 Scanner is not connected to
the computer
(The LED does not flash “E”
and the status light remains
blue.)
A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does not
connect, re-boot the computer.
3 The scanner was locked
when you tried to scan.
Turn off the scanner, slide the locking tab to the unlocked
position, then turn the scanner back on. See page 1-3 for the
lock’s location. If the problem persists, reboot your computer.
4 Paper jam Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 6-3.
6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner then
close it again. Push down on the lid until it locks into place.