Operation Manual

Troubleshooting 67
Print Quality Problems (continued)
Symptom Cause and Solution
Color print quality is
poor.
n Ensure that you are using the correct
type of paper. See Section 1 Getting
Started/Paper Guidelines.
n Ensure that the Media/Paper Type
setting in the print driver is correct for the
type of paper loaded.
n Change the Print Quality setting in the
print driver to High or Normal
Printer power is on, but
nothing prints.
n The printer is improperly connected to
the computer. Make sure the printer
cable is firmly connected to the printer
and the computer.
n Make sure the printer cable is correct.
See Section 1 Getting Started/Setup.
n Bad printer cable or computer port. Try
another cable. See Section 1 Getting
Started/Setup.
n Make sure your application has the
WorkCentre selected as the default
printer.
Printer seems to be
printing, but no
characters are printing.
n Check the print cartridge. Tape may be
covering the ink nozzles of the print
cartridge.
n The print cartridge may be out of ink.
Replace with a new one. See Section 5
Maintenance/Replacing the Ink Cartridge.
The PC Control Program Status Monitor
shows the amount of ink left in the
cartridge.
n Clean the cartridge carrier contacts. See
Section 5 Maintenance/Cleaning Carrier
Contacts.
Ä