WorkCentre XK35c/25c User Guide DIGITAL [temporary front cover, 8/25/1999]
As an ENERGY STAR® Partner, Xerox Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. This machine meets all low power and sleep mode requirements in standby mode. © August, 1999 by Xerox Corporation. All rights reserved.
Table of Contents Preface v Safety Notes ..........................................................................................v Helpful Hints........................................................................................ viii WorkCentre Location ........................................................................ viii Care of Your WorkCentre.................................................................. viii Calling for Service and Supplies............................................
Paper Guidelines................................................................................. 19 Paper Selection ................................................................................ 20 Guidelines for Special Paper and other Media................................... 21 Transparencies and glossy photo paper............................................ 21 Installing Software............................................................................... 22 Overview of WorkCentre Software ........
. Maintenance 43 Managing the Ink Cartridges ............................................................... 44 Tips for your ink cartridges ................................................................ 44 Clean Print Head Procedure ............................................................. 44 Wiping the Ink Cartridge Nozzles and Contacts................................. 47 Cleaning the Cartridge Carrier Contacts............................................ 48 Replacing the Ink Cartridge............
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Preface Safety Notes Your Xerox WorkCentre XK35c/25c and Xerox supplies are designed and tested to meet strict safety requirements. Included are safety agency examination and approval and compliance to established environmental standards. Please read the following instructions carefully before operating the WorkCentre XK35c/25c, and refer to them as needed to ensure the continued safe operation of your WorkCentre. Follow all warnings and instructions marked on or supplied with the product.
Safety Notes (continued) This product is equipped with a grounding type plug. The plug will fit only into a grounded power outlet. This is a safety feature. To avoid risk of electric shock, contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet. Never use an adapter to connect the WorkCentre to a power source receptacle that lacks a ground connection terminal. The WorkCentre should be operated from the type of power source indicated on the label.
Safety Notes (continued) Never defeat interlock switches. This WorkCentre is designed to restrict operator access to unsafe areas. Covers, guards, and interlock switches are provided to ensure that the machine will not operate with covers opened. Use of an extension cord with this WorkCentre is not recommended or authorized. Avoid direct viewing of the document lights. The lamps are bright and, while not harmful, they may cause an annoying afterimage.
Helpful Hints WorkCentre Location For reliable operation and copy quality, Xerox recommends: n Locate your WorkCentre in a well-ventilated room. n Place the WorkCentre on a flat, level surface. n Do not block any WorkCentre vents or openings. n Keep the WorkCentre environment at 60 to 90 F (16 to 32 C) and 40% to 70% humidity. n Avoid locating the WorkCentre in direct sunlight or extreme changes in temperature or humidity.
Calling for Service and Supplies Service A Xerox Customer Support Center Representative will assist you in keeping your WorkCentre operational and, if required, will arrange for service. Call one of the following numbers for service. Have your model and serial numbers handy. These numbers are found on the Xerox label on the middle lower back of the machine.
It's Illegal In the USA It is against US law to copy copyrighted material without permission of the copyright owner unless the copying falls within the "Fair Use" or library reproduction rights of the copyright law. Further information on these U.S. provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20550, or telephone the Copyright Office at (202) 7079100 and ask for circular 21. Copying of other items may be prohibited. If you have any questions, seek legal advice.
Machine Registration In order to activate your WorkCentre warranty, please take a moment to register this product. Use one of the following methods: n FAX your registration (model number, serial number and date of purchase) to 1-800-594-5023, or n Mail in the registration card (the mailing portion of the Warranty Card), or n Call 1-800-TEAMXRX (1-800-832-6979) You will need the model number, serial number and date of purchase when registering your WorkCentre.
System Requirements Proper operation of the WorkCentre for printing (XK35c and XK25c) and scanning (XK35c only) requires that your PC meets or exceeds the following system requirements: n IBM compatible personal computer: l l Minimum configuration: 486DX, 200MHz, 16 MB RAM, 20 MB free hard disk space*, Windows 3.1x Recommended configuration: Pentium II, 200MHz, 32 MB RAM, 20 MB free hard disk space*, Windows 3.1x ® ® ® n Windows operating environment (Windows 3.
1. Getting Started This section describes the installation and setup of your WorkCentre. The following topics are included: Page Components ..................................................................... 2 Control Locations.............................................................. 3 Control Panel.................................................................... 5 Setup................................................................................ 8 Installing & Aligning Ink Cartridges ........
Components The following components are provided with your WorkCentre. Please examine the carton contents. If any component is missing, contact the Xerox Customer Support Center (see Calling for Service and Supplies).
Control Locations Take a moment to familiarize yourself with the machine’s components and controls and their locations.
Control Locations (continued) Scanner module Cartridge compartment lid/support Ink cartridge carrier access Control Panel Lower left back of machine Spare ink cartridge compartment AC power cord socket Lower right back of machine On/Off power switch USB port IEEE 1284 Parallel port 4 Getting Started
Control Panel Use the following graphic to locate the buttons, Diagnostic Display LEDs and Display on the WorkCentre Control Panel. 9 1 2 3 1 Resolution 4 10 5 6 13 8 Normal Draft Press to lighten or darken the image appearance. Lighten 3 Media Type 7 12 Press to select the print resolution. Best 2 Contrast 11 Normal Darken. Press to choose the media type to be used.
4 Special Copy Press to set an option. Fits multiple copies on one sheet (clone). Auto Reduces or enlarges the original to fit paper size. 100% Makes a copy the same size as the original. 5 Copy Size/Scroll Press and hold one of these two buttons to reduce or enlarge the copy size from 25% to 400% of the original document in 1% increments. Also used to scroll through the menu choices as shown in the Display. 6 Diagnostic Lights up when color cartridge ink level is low.
11 Menu Press this button to enter Menu Mode. Each time you press this button, the Display shows the menu code: U01 Change cartridges U02 Align cartridges U03 Set paper size U04 Ink nozzle self test/cleaning 12 Start Press to start operation or activate your selection. 13 Stop/Cancel Press to stop an operation or cancel a selection. This action restores all copy menus to default settings in standby mode.
Setup Use the following procedure to initially set up your WorkCentre. 1 Open the shipping carton on a flat, stable surface. Remove all packing materials and components. Check the set of components with the component list. If any components are missing, call 1-800-TEAM XRX (1-800-832-6379). 2 Remove the wrapping from the machine, and place the machine in its work location. To help guarantee trouble-free operation of your machine, place it on a flat, stable surface near your workstation.
5 Attach a printer cable. n USB cable (only for Windows 98 PCs): Plug one end into the USB port on the back of the WorkCentre, and the other USB cable end into the USB port on your PC. Or n Parallel cable (not supplied, use IEEE 1284 cable for bi-directional communications): Plug one end of the parallel cable into the matching parallel port on the back of the WorkCentre, and plug the other end of the parallel cable into the matching parallel port on your PC.
Setup (continued) 7 Turn the WorkCentre power switch on. The switch is located on the rear of the machine, next to the printer ports. Pressing the right, outer side turns the power on; pressing the left, inner side turns the power off. Power switch 8 The Control Panel Display will show 000 in a scrolling manner while the machine is initializing. 9 The Control Panel Display will show 001 when it is ready for use. Control Panel mode indicators are set to default values for this setup procedure.
Installing & Aligning Ink Cartridges Your machine is a dual cartridge inkjet printer. You must use a black ink cartridge and a color ink cartridge. When viewed from the front of the machine, the color ink cartridge is installed in the left cartridge holder and the black ink cartridge is installed in the right cartridge holder. Use the following procedure to install the two ink cartridges and align them.
Installing & Aligning the Ink Cartridges (continued) 5 Unpack the black ink cartridge. Remove the sealing tape. NOTE: Hold the cartridge carefully. Do not touch the electrical contacts on the side and bottom of the cartridge. Ensure that there are no pieces of tape remaining on the cartridge. 6 Insert the black cartridge down into the cartridge holder on the right side of the carrier assembly. Push the cartridge toward the back of the machine until it snaps into place. 7 Unpack the color ink cartridge.
Installing & Aligning the Ink Cartridges (continued) 12 If you pressed Start to either of the two LED messages, the alignment procedure will start. An alignment test pattern sheet will print during which time the Display will show L-P . Review this sheet in response to the next series of six LED messages. See an illustration of the alignment sheet in Section 5 Maintenance/Cartridge Alignment. 13 For the first alignment message, the Display will show “A” plus a number, as, A15 .
Using the Automatic Paper Feeder (APF) Loading Paper You can load paper, envelopes, card stocks, labels, or transparencies in the Automatic Paper Feeder. If there is no paper loaded and you attempt to copy or print, the error message E01 will appear in the Display. The Automatic Paper Feeder can hold a maximum of 100 sheets of plain paper, or 10 envelopes or other print media. Depending upon media thickness, maximum capacity may be reduced.
Using the Automatic Paper Feeder/Loading (continued) 4 Move the side paper guide to the right while squeezing the tab on the side paper guide. Slide the side paper guide until it lightly touches the side of the print media. NOTE: Do not press the guide too tightly to the edge of the print media. The guide may bend the media or prevent the media from feeding.
Using the Manual Paper Feeder The Manual Paper Feeder is located in front of the Automatic Paper Feeder. Use the Manual Paper Feeder to feed paper one sheet at a time into your machine. When you print a file from your PC using the Manual Paper Feeder, ensure that you select the source and the correct paper size from the Control Panel or your PC software application before starting your print job.
Using the Menu Button The Menu button (located to the right of the Control Panel Display) is used for ink cartridge functions. Each function is associated with a message code starting with the letter “U”. When you first press the Menu button, you will see the code U01 . Repeated pressing of the Menu button will cycle through the codes. When you select the function you want, press Start to begin the procedure. The functions are: U01 ..Changing cartridge U02 ..Aligning the ink cartridges U03 ..
Setting Paper Size Using the Control Panel You can load A4, letter or legal-sized paper. Your WorkCentre is preset to letter size. If you load A4 or legal-sized paper, you must set the machine to the correct paper size. 1 Press the Menu button on the Control Panel repeatedly until U03 is shown in the Display. 2 Press Start. P01 is displayed (letter size). 3 If necessary, press one of the Scroll buttons to choose either P02 for A4 paper or P03 for legal-sized paper.
Paper Guidelines When selecting or loading paper, envelopes or other special media, keep these guidelines in mind: n Attempting to print on damp, curled, wrinkled or torn paper can cause paper jams and poor print quality. n Use only high quality, inkjet-grade paper. Avoid paper with embossed lettering, perforations or texture that is too smooth or rough. n Store paper in its ream wrapper until ready to use. Place cartons on pallets or shelves, not on the floor.
Paper Selection One of the most important things you can do to assure the best possible printing performance of your machine is to select the correct paper. Your machine produces letter quality print on most plain bond papers, including cotton bond and photocopying papers; it does not require special ink jet papers. However, the print quality varies with different paper types. Be sure to test a type of paper before you purchase a large quantity.
Guidelines for Special Paper and other Media Be sure to read any instructions that come with your special paper. These instructions provide important information regarding how to achieve the highest print quality with these papers. n It is recommended that you feed special paper types one sheet at a time. n Store unused media flat. Do not remove papers from their protective packaging until you are ready to use them.
Installing Software Overview of WorkCentre Software Before the WorkCentre can interface with your computer, you must install print and TWAIN (scanner – XK35c only) driver files. These drivers will enable your computer to properly communicate with the WorkCentre for printing and scanning operations. All of the necessary print drivers are contained on the Xerox CD-ROM included with your WorkCentre. Also included on the Xerox CD-ROM is the WorkCentre Control Program.
General Installation 1 Make sure the WorkCentre is connected to your PC. 2 Power on the WorkCentre. 3 Turn on your PC and start Windows. 4 Insert the WorkCentre CD-ROM into your CD ROM drive. Installation for Windows® 3.1X continued… 5 From the File menu of the Windows Program Manager, select File>Run. 6 Type d:\Xinstall.exe (replace "d" with the letter designation of your PC’s CD-ROM drive), and click OK. Continue with step 7. Installation for Windows® 95/98 or Windows® NT 4.
Uninstalling Software To remove the Xerox-supplied software from your PC: Windows® 3.1x 1 In Windows 3.1x, all WorkCentre software components are installed into a single program group. 2 Start Windows 3.1x. 3 In the Program Manager, double click on the WorkCentre XK Series Program Group. 4 The WorkCentre Program Group will open. 5 Double click on the Program Group containing the component you wish to uninstall. 6 The Program Group will open. 7 Double Click on the Uninstall icon.
2. Printing This section describes printing from your PC to your Xerox WorkCentre. It includes the following topics: Page Printing a Document From an Application....................... 26 Printer Settings ............................................................... 27 Windows 95/98 and 3.1x Printer Settings.......................... 28 Windows NT 4.0 Printer Settings ...................................... 28 Printer Properties Tabs.....................................................
Printing a Document From an Application This procedure describes the general steps required for printing from various Windows applications. The exact steps for printing a document may vary depending on the application program you are using. Refer to your software application’s documentation for the exact printing procedure.
Printer Settings You can use your machine with all your Windows 3.1x, Windows 95/98 or Windows NT 4.0 applications. Be sure to set the WorkCentre as the default printer for all your Windows operations. Most Windows software applications allow you to make changes to the printer settings. This includes settings that determine how a print job looks such as page size, paper orientation, and margins.
Windows 95/98 and 3.1x Printer Settings You can access printer settings by using either of these methods: n Select the File>Print>Properties or File>Print Setup command from within any Windows application. This method will provide access to the Job Finishing, Paper, Document/Quality and Advanced tabs. Or n Select the Xerox WorkCentre printer from the Printers folder, then select File>Properties (or select the printer icon in the Printers folder, and click the right mouse button).
Printer Properties Tabs When the Printer Properties are displayed, you can review and change whatever settings are needed for your print job. If accessed through the Printers folder, the Printer Properties Tab Menu consists of six tabs (seven for Windows 98): n General tab - for viewing and changing general Windows 95 printer information. See your Windows 95/98 User Guide for details. n Details tab - for viewing and changing port and timeout parameters. See your Windows 95/98 User Guide for details.
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3. Scanning with the XK35c This section describes scanning with the Xerox WorkCentre XK35c. The WorkCentre XK25c does not have a Scan To PC function. The following topics are included: Page Scanning ........................................................................ 32 Starting the Scan Process .............................................. 32 Scanner Tab Menus ....................................................... 34 Tab Menu Image Window .................................................
Scanning You can scan a document with the XK35c. When you installed the XK35c software, the TWAIN driver was also installed. By using a scanning program, such as Pagis Pro (supplied by Xerox on a separate CD-ROM), you can use the XK35c scan function. While every scanning program is different, follow the basic steps outlined here to invoke the scanner driver tab menus.
6 Lift the platen cover, and place your document on the document glass. 7 Once you have invoked the scanner driver, the tab menu will be displayed. Click the Scan button in the tab menu to start the scan process. When the scanning process begins, the WorkCentre Display will show the message PCS . NOTE: If the scanning process does not begin, try lowering the resolution rate in the tab menu, and repeat the scan step.
Scanner Tab Menus Tab Menu Image Window The Tab Menu displays an image window on the right half of the dialog window. This image window has ruler reference lines for editing. The left half of the dialog window contains the four tab menus and their parameters. To scan, click the Scan button in the lower right corner of the tab menu.
4. Copying This section describes copying on your Xerox WorkCentre. It includes the following topics: Page Features ..........................................................................36 Making One Quick Copy..................................................37 Using the Copy Menu Features .......................................38 Adjusting Resolution..........................................................38 Adjusting Contrast or Color Intensity..................................
Features Your WorkCentre is a high quality copier that offers the following features: 36 n Adjustable Resolution – improves the clarity and sharpness of your copies. n Adjustable Contrast – obtains the best copy quality for documents containing faint markings or dark images. n Selectable Paper Type – obtains the best copy quality for transparency, glossy paper, coated paper or plain paper. n Clone – multiple images can be printed on one sheet with this feature.
Making One Quick Copy Follow this procedure when you need to make one quick copy of your original document. 1 Make sure the WorkCentre is powered on. Load paper in one of the paper feeders. The Display should show the message 001 . 2 Open the platen cover. Make sure the glass is clean. Load the document on the document glass facing down and pushed against the left and rear guides. 3 Close the platen cover.
Using the Copy Menu Features This section describes all the WorkCentre features available for copying. Use the copy menu buttons to change feature settings before pressing the Start button to begin copying. When you press a feature button, the LED light corresponding to the icon selected will turn on. To select the next option, press the feature button again. Adjusting Resolution Each time you press the Resolution button, you can choose Best, Normal or Draft mode.
Selecting Media Type Press the Media Type button to select the desired media type. Transparency Glossy paper Coated paper Plain paper NOTE: Transparencies may be smeared if you store the transparencies in a humid area for a long time. Setting Special Copy Features You can set the following special features by pressing the Special Copy button. Clone Select Clone for automatically setting multiple image copies on a single page. The number of images is determined by the original image size. See NOTE.
Enlarging or Reducing the Image You can reduce or enlarge the size of a copied image from 25% to 400% in increments of 1% using the Copy Size/Scroll buttons. % Button Press the Percent button to alternate between copy count and copy size in the Display. 25%>400% Copy Size/ Scroll Buttons Press down the upper or lower Scroll button to increase or decrease image size percent by 1% increments, or press and hold to quickly decrease or increase the image size percent. Press Stop to reset the percent to 100%.
Using the Menu Button The Menu button provides a number of functions that let you manage components of the WorkCentre. See Section 1 Getting Started/Using the Menu Button for details. Menu button Changing the Number of Copies You can set the number of copies from 1 to 50. The Control Panel Display shows the selected number.
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5. Maintenance This section describes maintenance procedures for the Xerox WorkCentre. It includes the following topics: Page Managing the Ink Cartridges........................................... 44 Tips for your ink cartridges................................................ 44 Clean Print Head Procedure ............................................. 44 Wiping the Ink Cartridge Nozzles and Contacts................. 47 Cleaning the Cartridge Carrier Contacts............................
Managing the Ink Cartridges Tips for your ink cartridges To get the maximum benefit from your ink cartridges: n Do not remove an ink cartridge from its packaging until you are ready to install it. n Do not refill the ink cartridge. The warranty will not cover damage caused by using refilled cartridges. n Store the ink cartridge in the same environment as the printer. n Do not remove an ink cartridge from the printer except to replace it.
Cleaning the Print Head Nozzles From the Control Panel This procedure cleans the print nozzles and removes any deposits that may impair printing functions. To run the procedure: 1 Press the Menu button repeatedly until the code U04 appears in the Display. Ensure there is paper in the Automatic Paper Feeder. 2 Press Start. The WorkCentre prints a head cleaning test pattern. Notice the series of diagonal lines across the top and bottom of the test pattern.
To clean the Print Head Nozzles from your PC: In Windows 95/98 or Windows NT 4.0: 1 Go to Start>Programs>Xerox WorkCentre XK Series. Ensure there is paper in the Automatic Paper Feeder. 2 Select Xerox WorkCentre Control Program on LPT1. 3 The Control Program window opens. NOTE: For Windows 3.1: At system startup, open the Xerox WorkCentre group from Program Manager. Double-click on the Xerox WorkCentre Control Program icon. 4 Click the Cartridges tab, then click Clean Print Nozzles.
Wiping the Ink Cartridge Nozzles and Contacts If print quality does not improve after repeating the Print Head Nozzle procedure, the problem may be caused by dried ink on the ink cartridge: n nozzles n contacts n carrier contacts in the printer Follow this procedure: 1 Lift the scanner module. Lift the cartridge compartment lid/support up so the scanner module rests on the top edge of the lid/support. 2 Press Menu until the code U01 appears in the Display. 3 Press Start.
Cleaning the Cartridge Carrier Contacts 1 Lift the scanner module. Lift the cartridge compartment lid/support up so the scanner module rests on the top edge of the lid/support. 2 Press the Menu button until the code U01 appears in the Display. 3 Press Start. 4 Unplug the power cord from the rear of the WorkCentre. 5 Remove both ink cartridges. 6 Use a CLEAN, LINT FREE, DRY CLOTH to clean the ink cartridge carrier contacts on the back wall of the carrier. 7 Reinstall the ink cartridges.
Replacing the Ink Cartridge The ink cartridge includes the ink supply and the print head. Each time you replace the ink cartridge, you are replacing the print head as well. When you notice the print becomes light or one of the low ink Diagnostic Display LEDs lights turns on, replace your cartridge. NOTE: When either of the two ink cartridge Diagnostic Display LED lights turns on during PC printing, the machine continues printing. After PC printing is completed, replace the ink cartridge.
8 Insert the ink cartridge in the cartridge holder, then push the ink cartridge firmly to the rear of the machine until it snaps into place. If the ink cartridge moves loosely in the carrier, it has not snapped into place. Repeat this step. 9 If you changed the left cartridge (color) press Start, otherwise press Stop. The message will then change to r-C . If you changed the right cartridge (black) press Start, otherwise press Stop.
Cartridge Alignment You should print the cartridge alignment test if vertical lines or characters appear crooked. The cartridge alignment test will straighten the vertical lines. To Align the Cartridge from your PC: 1 Open the Xerox WorkCentre Control Program on LPT1. Refer to Starting the Xerox WorkCentre Control Program and to Using the Cartridges Tab. 2 Click Align Cartridges. 3 The printer feeds a sheet of paper and prints the alignment test pattern. 4 Examine the test print.
The alignment sheet looks like the following example: 4 For the first alignment message, the Display will show “A” plus a number, as, A15 . Look this number up on the alignment sheet. If the printed lines associated with this number are aligned better than any of the other printed lines in group “A”, press the Start button. If there is another set of printed lines that is aligned better, press one of the Scroll buttons until the number associated with the best aligned set appears in the Display.
5 The Display will show the next number in the series, from “B” through “F”. Repeat step 4 for these remaining five steps. 6 The Ink Cartridge alignment is completed. The Display will return to showing 001 .
The Xerox WorkCentre Control Program In addition to the printer driver, the printer software also includes the Xerox WorkCentre Control Program. The Control Program contains setup options that define the operation of your machine.
Xerox WorkCentre Control Program Tab Menus When the Xerox WorkCentre Control Program on LPT1 window opens, click the appropriate tab for the options you want to display. On the appropriate tab, specify your changes. Click Close when you are done. Click Help on any of the tabs to use the online Help feature. Using the Status tab This tab shows the printer status, ink levels, and print job status. The Status tab includes these buttons: n Cancel Print – select this to cancel your print job.
Cleaning the Scanning Glass Carefully wipe the scanning glass with a SOFT, DRY CLOTH. If the glass is very dirty, first wipe it with a slightly dampened cloth, then with a dry cloth. Be very careful not to scratch the glass surface. CAUTION: Never spray liquid directly onto the scanning glass.
6. Troubleshooting This section describes WorkCentre troubleshooting for the following problem areas and messages: Page Clearing Jams................................................................. 58 Paper Jams While the WorkCentre is Printing................... 58 Tips for Avoiding Paper Jams ........................................... 59 Display Error Codes........................................................ 60 Printer Problems.............................................................
Clearing Jams Paper Jams While the WorkCentre is Printing By carefully selecting the correct paper type and loading them properly, you should be able to avoid most paper jams. If paper jams occur, an error message E01 appears in the Display and the paper jam Diagnostic Display icon lights up on the Control Panel. Follow the steps below to clear jam. To avoid tearing paper, pull the jammed paper out gently and slowly.
Tips for Avoiding Paper Jams By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams. If jams do occur, follow the steps outlined in Clearing Jams. If jams occur frequently, make sure that you are following these tips to avoid jams. n Follow the procedures in Loading Paper to load paper properly. Make sure the adjustable paper guides are positioned correctly. n Do not overload the paper.
Display Error Codes The following error codes appear in the Control Panel Display when your machine has a problem. Use it to identify and solve problems. LED Meaning Solution E01 . Paper is jammed inside the unit, or the paper feeder is empty. n Remove jammed paper from the paper feeder or the paper exit tray, and press Stop. n If there is no paper in the paper feeder, load and press Stop. n If there is paper in the paper feeder, remove the paper, then reload paper and press Stop. E02 .
Printer Problems Symptom Cause and Solution The printer does not print. n The USB or parallel cable is not connected properly. n The USB or parallel cable is defective. Swap the cable with one known to work. If necessary, replace the cable. n If using a parallel cable, ensure that it is compliant with the IEEE 1284 standard. n The printer port is configured incorrectly. Check Printer Setting in Windows to make certain that the print job is being sent to the correct port (for example, LPT1).
Printer Problems (continued) Symptom Cause and Solution Part of the printed page is blank. n The page layout is too complex. Simplify the page layout, and remove any unnecessary graphics from the document. n The page orientation setting may be incorrect in the print driver. Change the page orientation in the Print Setup dialog box. n The paper size and the software paper size settings do not match.
Printer Problems (continued) Symptom Cause and Solution The paper constantly jams. n There is too much paper in the Automatic Paper Feeder. Remove some of the paper. If printing onto transparencies or labels, insert them one at a time in the Manual Paper Feeder. n An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. See Section 1 Getting Started/Paper Guidelines. n The paper setting method may be incorrect.
Print Quality Problems Symptom Cause and Solution Light or blurred characters. n You may be using Draft quality or Normal quality mode. Try using High 1200 dpi print quality mode. n The print cartridge may be running out of ink. Replace the print cartridge. The PC Control Program Status Monitor shows the amount of ink left in the cartridge. n Make sure you are using the correct type of paper. Try another type of paper. See Section 1 Getting Started/Paper Guidelines.
Print Quality Problems (continued) Symptom Cause and Solution Characters with white lines n The print cartridge may be running out of ink. Replace the print cartridge. The Status monitor shows the amount of ink left in the cartridge. n Remove and reinstall the print cartridge. See Section 5 Maintenance/Replacing the Ink Cartridge. n The print head may need cleaning. See Section 5 Maintenance/Print Head Nozzle procedure.
Print Quality Problems (continued) Symptom Cause and Solution Vertical straight lines are not smooth in tables, borders, and graphs. The print cartridge may be mis-aligned. See Section 5 Maintenance/Cartridge Alignment. Printed color does not match screen colors. n The color print cartridge has run out of one or more inks. Install a new cartridge. See Section 5 Maintenance/Replacing the Ink Cartridge. n The print head may need cleaning. See Section 5 Maintenance/Print Head Nozzle procedure.
Print Quality Problems (continued) Symptom Cause and Solution Color print quality is poor. n Ensure that you are using the correct type of paper. See Section 1 Getting Started/Paper Guidelines. n Ensure that the Media/Paper Type setting in the print driver is correct for the type of paper loaded. n Change the Print Quality setting in the print driver to High or Normal n The printer is improperly connected to the computer.
Printer Quality Problems (continued) Symptom Cause and Solution Unexpected characters are printed or characters are missing. n Make sure your application has the WorkCentre selected as the default printer. n The printer cable may not be securely connected to the printer and the computer, or the printer cable may not he correct type. Check the printer cable. n The print head may need cleaning. See Section 5 Maintenance/Print Head Nozzle procedure. n You may be using High 1200 dpi print quality.
Paper Feeding Problems Symptom Cause and Solution Paper is jammed during printing. Clear the paper jam. See Section 6 Troubleshooting/Paper Jams While the Machine is Printing. Paper sticks together. n Ensure there is not too much paper in the Automatic Paper Feeder. Depending on the thickness of your paper, the feeder can hold up to 100 sheets of paper. n Make sure you are using the correct type of paper. See Section 1 Getting Started/Paper Guidelines.
Paper Feeding Problems (continued) 70 Symptom Cause and Solution Paper skews or buckles n Ensure there is not too much paper in the Automatic Paper Feeder. Depending on the thickness of your paper, the feeder can hold up to 100 sheets of paper. n Make sure the paper guide does not cause the paper to bow in the Automatic Paper Feeder. n Make sure you are using the correct type of paper. See Section 1 Getting Started/Paper Guidelines.
Scanning Problems (XK35c only) Symptom Cause and Solution The scanner does not scan. n Make sure you place the document to be scanned face down on the document glass. n There may not be enough available memory to hold the document you want to scan. Try the Pre-Scan function to see if that works. Try lowering the scan resolution rate. n The USB or parallel cable is not connected properly. n The USB or parallel cable is defective. Swap the cable with one known to work.
Scanning Problems (continued) Symptom Cause and Solution The following message appears on the computer screen: Scanner is busy receiving or printing data. When the current job is completed, try again. There may be a copying or printing job in progress. When the current job is completed, try the job again. Diagnostic Display LEDs on the Control Panel There are three diagnostic conditions that may occur in the WorkCentre. When any one of these Diagnostic Display LED lights turns on, refer to this table.
General Tips Installation When installing the WorkCentre printer and scanner drivers, close all open programs first. Improved results can be obtained by installing the WorkCentre drivers and Control Program software first before you install the Pagis Pro and MGI PhotoSuite software. Use a direct connection (single cable) between your PC and the WorkCentre to avoid communications problems. Do not use an A/B printer switch or a pass-through port (as, a zip drive).
Status Message Codes on the Control Panel The following codes provide information on the current status of the machine. These codes appear in the Control Panel Display. Mode Code Descriptions Standby 001 Standby mode Copy 025 to 400 Copy size (reduction. enlargement) 001 to 050 Copy quantity U01 Change cartridge U02 Align cartridge. L-P appears in the Display as the alignment sheet is printed.
Appendix Machine Specifications Scanner (XK35c only) Item Specification Operating System Windows 3.1x, Windows95/98/NT 4.0 Interface IEEE 1284 (ECP Support), USB (without HUB Mode) Compatibility TWAIN Standard Device Platen Color CIS (Contact Image Sensor) Scan Width Max. 8.5” (216 mm), Effective 8.
Printer Item Specification Technology Color Thermal Inkjet Engine Type 2-Pen (K and CMY) Operating System Windows 3.1x, Windows 95/98/NT 4.0 Interface IEEE 1284 (ECP Support), USB (without HUB Mode) Emulation HBP (GDI) Print Speed Print Resolution (H x V) 76 Mono 8 ppm draft, 5 ppm normal Color 3 ppm draft, 1.5 ppm normal Draft 300 x 600 dpi Normal 600 x 600 dpi Best 1200 x 1200 dpi (addressable) Maximum Paper Size A4/Letter/Legal Effective Printing Width 8.
Copier Item Specification Copy Mode Black and Color Scanner Type Flat-bed without ADF (Automatic Document Feeder) Maximum Original size A4/Letter Maximum Paper Size A4/Letter/Legal Maximum Scan Width 8.5” (216 mm) Optical Resolution (H x V) 300 x 600 dpi Copy Quality Draft, Normal, Best Mono Copy Speed (A4) Draft: 3 cpm, Normal: 2 cpm Color Copy Speed (A4) Draft: 1.5 cpm, Normal: 0.5 cpm Effective Print-edge Margin Top: 1/8” (3.4 mm), Bottom: 3/4” (19.05 mm), Each side: ¼” (6.
General Specifications Item Specification Rated AC power input 110 to 240V AC (Universal) Average power consumption Under 15W (Standby) Under 50W (Copy Mode) Under 35W (Scan/Print Mode) Machine Size 17.4” x 18.1” x 8.5” / 44 x 46 x 21 cm. Machine Weight 18 lbs. / 8.25 kg.
Media Specifications Sizes Type Width x Length (mm x mm) Width x Length (inch x inch) Letter 216 x 279 8.5 x 11 Legal 216 x 356 8.5 x 14 B5 182 x 257 7.2 x 10.1 A4 210 x 297 8.3 x 11.7 Executive 184 x 267 7.25 x 10.5 A5 148 x 210 5.8 x 8.3 A6 Card 105 x 148 4.1 x 5.9 Post Card 4x6 102 x 152 4x6 Index Card 3x5 76 x 127 3x5 Hagaki 100 x 148 5.8 x 8.3 Envelope 7 ¾ 98 x 190 3.9 x 7.5 Envelope 9 98 x 225 3.9 x 8.9 Envelope 10 105 x 241 4.,1 x 9.
Media Specifications (continued) Feeding by Media Type Paper Type Feeding Method Normal copying paper Auto Feed Inkjet Paper Auto Feed Transparency Auto Feed Coated paper Auto Feed Label Manual Feed Envelope Auto Feed (use envelope guide) Ordinary card Auto Feed (use envelope guide) T-shirt paper Manual Feed Ordinary postcard Auto Feed (use envelope guide) The following media types are unusable: 80 Appendix n Erasable bond paper n Synthetic paper n Thermal reactive paper n Mult
FCC Regulations: Radio Frequency Emissions European Union: Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user’s authority to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with the EMC Directive (89/336/EEC). United States of America: Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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Index 3 Copy, x, 6, 13, 35, 37-40, 74, 77 Making One Quick Copy, 35, 37 Custom, 79 3-hole paper, 14 A About, 29, 54 Alert, 55 Alignment, See Ink cartridge:align Alignment sheet, 13, 52, 74 APF. See Automatic Paper Feeder Application, 15, 16, 24, 26-28, 61, 64, 65, 67, 68 Automatic Paper Feeder, 1, 3, 8, 11, 13-16, 45, 46, 49, 58, 59, 61, 63, 69, 70, 80 B Bi-directional, xii, 9, 74 C Cable, xii, 2, 9, 61, 62, 67, 68, 72 Calling for Service and Supplies, ix, 2 Cancel, 7, 55. See also Stop Cartridge.
H Model, ix, xi Mouse, 28, 63 Help, 8, 54, 71, 81. See also Closure Button Helpful Hints, viii.
S Safety Notes, v, vi, vii Save, xi, 33 As, 33 scaling, 62 Scanner, xii, 3, 4, 11, 12, 17, 22, 31-34, 43, 47, 48, 49, 56, 57, 71, 72, 74, 75, 77 Selecting Media Type, 39 Service, ix, 2, 48 Setting paper size, 17 Settings, 7, 25, 26-29, 34, 38, 54, 61-63, 66, 77 Special Features, 35 Setup, 1, 8, 10, 23, 26, 28, 54, 62, 67 Size, 1, 6, 13, 18, 40, 76, 77, 78.
4 Index
