User guide

Troubleshooting
Troubleshooting FI15
Internet Fax
To avoid the most common mistakes, verify the following information (SMTP or POP3).
SMTP POP3
IP address IP address
Subnet mask Subnet mask
Gateway address Gateway address
Host name SMTP Server address
DNS server address Machine E-mail address
DNS domain name POP3 server address
SMTP server address POP3 user name
Machine E-mail address POP3 user password
Transmission
Items to check Solution
Is the transmission procedure correct? Check your sending procedure and
re-send.
Is the network correctly connected? Verify the network connection and
configurations.
Is the mail address for your machine
specified correctly?
Check the E-mail address of the
recipient as displayed on the
screen.
If you have specified your recipient with the Address Number feature
(Address Book, Address Number or One Touch button), check that the
correct E-mail address has been registered. If it is incorrect, make a
correction.
Is the profile correctly configured? Check the type of profile supported by the machine of the recipient and
re-send your data.
Are too many pages included in one
transmission session?
Reduce the number of pages for one transmission and re-send them or
change the settings for Split Size of Outgoing E-mail in Internet
Service.
Did you try to receive an E-mail with a
size exceeding the restriction of the mail
server?
Large size E-mail's may not be sent or received depending on the
system environment, such as the mail server limitation. Check the mail
server environment.
Receiving
Is the network correctly connected? Verify the network connection and
configurations.
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