WorkCentre® C2424 Copier-Printer Troubleshooting This chapter includes: ■ ■ ■ ■ ■ ■ "Automatic Diagnostic Tools" on page 7-2 "Paper Jams" on page 7-4 "Output Quality Problems" on page 7-26 "Maintenance" on page 7-31 "Moving and Repacking the System" on page 7-51 "Web Links" on page 7-57 Copyright © 2005 Xerox Corporation. All Rights Reserved.
Automatic Diagnostic Tools Automatic Diagnostic Tools Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. This section includes: ■ ■ ■ "Control Panel Help Button" on page 7-2 "PhaserSMART Technical Support" on page 7-2 "PrintingScout" on page 7-3 Control Panel Help Button Your system’s control panel provides you with information and troubleshooting help.
Automatic Diagnostic Tools PrintingScout PrintingScout is a tool that is installed with your Windows printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays a message on your computer screen to let you know that the printer needs attention. The message also explains how to fix the problem.
Paper Jams Paper Jams This section includes: ■ ■ ■ ■ ■ "Jam at the Exit Cover" on page 7-4 "Jam at the Exit Path" on page 7-9 "Jam at the Front Cover" on page 7-12 "Jam at Tray 2, 3, or 4" on page 7-18 "Jam at the Document Feeder" on page 7-22 Note For safety information, go to Getting Started/User Safety on the User Documentation CD-ROM. Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support.
Paper Jams 2. Remove paper from the output tray. 2424-018 3. Open the exit cover.
Paper Jams 4. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-020 5. If you did not find paper in Steps 1–4, lift up the green paper guides. 2424-044 6. Remove jammed paper.
Paper Jams 7. Close the exit cover. 2424-022 8. Close the control panel.
Paper Jams 9. If you did not find paper in Steps 1–8, follow these steps. a. Pull up the latch on the front of the system to open the front cover. 2424-023 b. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
Paper Jams c. Close the front cover. 2424-026 For additional information, go to www.phaserSMART.com. Jam at the Exit Path Follow these steps to clear the jam. 1. Lift the control panel.
Paper Jams 2. Remove paper from the output tray. 2424-018 3. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
Paper Jams 4. Close the control panel. 2424-016 5. Adjust the output tray for short or long media. 2424-186 For media shorter than 190 mm (7.5 in.), flip up the paper stop. 2424-056 For media longer than 297 mm (11.7 in.), extend the output tray. For additional information, go to www.phaserSMART.com.
Paper Jams Jam at the Front Cover Follow these steps to clear the jam. 1. Pull up the latch on the front of the system to open the front cover. 2424-023 2. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
Paper Jams 3. Close the front cover. 2424-026 4. If you did not find paper in Step 2, follow these steps. a. Lift the control panel.
Paper Jams b. Remove paper from the output tray. 2424-018 c. Open the exit cover.
Paper Jams d. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-020 e. Lift up the green paper guides. 2424-044 f. Remove jammed paper.
Paper Jams g. Close the exit cover. 2424-022 h. Close the control panel.
Paper Jams 5. If you did not find jammed paper in the previous steps, follow these steps. a. Pull Tray 2 completely out of the system and remove the jammed paper. 2424-043 b. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-028 c. Replace all trays and push each one completely to the back of the system. Note Use only the approved paper type, weight, and size for the tray. Custom size paper can be used in Tray 1 only.
Paper Jams Jam at Tray 2, 3, or 4 Follow these steps to clear the jam for the tray specified on the control panel. 1. Pull the tray specified on the control panel completely out of the system. 2424-043 2. Remove the top sheet from the tray. 2424-027 3. Verify that the paper is loaded correctly in the tray. Adjust the length and side paper guides. a. Press the sides of the length guide and slide the guide until the arrow on the guide matches the appropriate paper size and clicks into place.
Paper Jams b. Slide the side guides until the arrows on the guides match the appropriate paper size and the guides click into place. 2424-003 Note When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. 4. Remove jammed paper inside the system tray slot. Verify that any torn pieces of paper are removed.
Paper Jams 5. Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 6. If you did not find jammed paper in Step 4, follow these steps. a. Pull up the latch on the front of the system to open the front cover.
Paper Jams b. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-025 c. Close the front cover. 2424-026 Note Use only the approved paper type, weight, and size for the tray. Custom size paper can be used in Tray 1 only. For additional information, go to www.phaserSMART.com.
Paper Jams Jam at the Document Feeder Follow these steps to clear the jam. 1. Remove the originals from the document feeder and catch tray. 2424-054 2. Open the jam access cover on the document feeder.
Paper Jams 3. Remove jammed paper from the document feeder. 2424-046 4. Close the jam access cover on the document feeder.
Paper Jams 5. Open the document feeder. 2424-048 6. Remove jammed paper from under the document feeder or from the document glass, if any.
Paper Jams 7. Close the document feeder. 2424-187 8. Reinsert paper in the document feeder. 2424-051 For additional information, go to www.phaserSMART.com.
Output Quality Problems Output Quality Problems Your system is designed to produce consistently high-quality color copies, prints, and scanned images. If you observe print-quality problems, use the information in this section to troubleshoot the problems. ■ ■ ■ "Solving Print-Quality Problems" on page 7-27 "Diagnosing Copy-Quality Problems" on page 7-29 "Solving Scan-Quality Problems" on page 7-29 Some settings directly control the quality of your prints and copies.
Output Quality Problems Solving Print-Quality Problems Problem Solution Transparency Images Are Too Light or Too Dark ■ Verify that the paper type is set to transparency in the computer software application or the printer driver. ■ For a list of transparency part numbers, print the “Paper Tips” page. a. On the control panel, press the System Setup button. b. In the Menu, select Information. c. Select Information Pages, then press Enter. d. Select Paper Tips Page, then press Enter.
Output Quality Problems Solving Print-Quality Problems (Continued) Problem Solution Random Light Stripes 1. Run the Eliminate Light Stripes procedure: One or more color bars are missing on the test page. a. On the control panel, press the System Setup button. b. In the menu, select Information, then press the Enter button. Light Stripes Test c. Select Troubleshooting, then press the Enter button. d. Select Print Quality Problems, then press the Enter button. e.
Output Quality Problems Diagnosing Copy-Quality Problems When a copy job displays poor image quality, determine if the problem is with the scanner function or the printer function of the system as follows: 1. Print the Menu Map. a. At the control panel, press the System Setup button. b. Select Information, then press the Enter button. c. Select Menu Map, then press the Enter button. 2.
Output Quality Problems Solving Scan-Quality Problems (Continued) Problem Solution Background color, text, or images on copied page are too light or too dark. Press the Clear/Clear All button to reset the default settings. If the problem continues, adjust one or more of these settings: ■ Lighten/Darken: Lightens or darkens the text or image in color copies. ■ Auto Suppression: Minimizes the sensitivity of the scanner to variations in light background colors.
Maintenance Maintenance This section includes: ■ ■ ■ ■ ■ ■ ■ "Adding Ink" on page 7-32 "Emptying the Waste Tray" on page 7-36 "Replacing the Maintenance Kit" on page 7-39 "Cleaning the Paper Release Blade" on page 7-41 "Cleaning the Maintenance Kit Wiper Blade" on page 7-45 "Cleaning the Outside of the System" on page 7-47 "Cleaning the Document Glass and Document Feeder" on page 7-47 For safety information, see Appendix A of this guide.
Maintenance Adding Ink You can load ink any time the system is idle, or when the control panel displays the Ink low or Add Ink message. Videos are available with instructions for adding ink. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/c2424support. Note To minimize waste ink and optimize performance, leave the printer on all the time. ■ ■ ■ Keep ink in its packaging until you are ready to use it. Identify ink by shape, not color.
Maintenance Follow these steps to load ink. 1. Lift the control panel. 2424-012 2. Open the ink cover. 2424-013 3. Determine which ink-loading bin appears low. A label above each bin indicates the color of ink in that bin. 4. Remove the ink stick from its packaging.
Maintenance 5. Place the ink stick into the opening of the appropriate ink-loading bin. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Do not force the ink stick into the ink-loading bin. 1 2 3 4 2424-014 6. Close the ink cover.
Maintenance 7. Close the control panel. 2424-016 To order ink, contact your local reseller or visit the Xerox web site at www.xerox.com/office/c2424supplies. Instructions are included on the package.
Maintenance Emptying the Waste Tray Empty the green waste tray (labeled B) when the control panel displays a message stating that the waste tray is full. Videos are available with instructions for emptying the waste tray. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Caution The system’s interior may be hot. Do not touch the hot surfaces! 1. Open the side door.
Maintenance 2. Pull the green waste tray (labeled B) completely out of the system. Caution The waste tray may be hot; handle it carefully! 2424-036 3. Empty the waste tray into a waste container. Waste ink can be discarded as normal office waste.
Maintenance 4. Insert the waste tray and push it completely into the system. 2424-038 Note The waste tray must be out of the system for more than 5 seconds or you will continue to receive a Empty Waste Tray message on the control panel. 5. Close the side door. 2424-039 Caution Do not attempt to reuse the waste ink in the printer; it may damage the printer. This damage is not covered under the printer warranty.
Maintenance Replacing the Maintenance Kit The orange maintenance kit (labeled A) contains a maintenance roller that keeps the surface of the imagining drum clean and oiled. Videos are available with instructions for replacing the maintenance kit. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Note Order a new maintenance kit when the control panel displays a message telling you that the maintenance kit is nearing the end of its life.
Maintenance 2. Pull the orange maintenance kit (labeled A) completely out of the system. 2424-033 3. Insert a new maintenance kit.
Maintenance 4. Close the side door. 2424-039 Cleaning the Paper Release Blade 1. Lift the control panel.
Maintenance 2. Remove paper from the output tray. 2424-018 3. Open the exit cover.
Maintenance 4. Tilt up the green paper guide toward the front of the system. 8400-042 5. Clean the white plastic paper release blade on the green paper guide by wiping it with a pre-soaked alcohol cloth (using 90 percent isopropyl alcohol). 2424-156 6. After the paper release blade is clean, put the green paper guide back in its original position.
Maintenance 7. Close the exit cover. 2424-022 8. Close the control panel.
Maintenance Cleaning the Maintenance Kit Wiper Blade The maintenance kit contains a wiper blade that removes excess ink. 1. Open the side door. 2424-035 2. Pull the orange maintenance kit (labeled A) completely out of the system. 2424-033 3. Use a lint-free cloth to clean the top and upper edges of the flexible plastic wiper blade located next to the roller.
Maintenance 4. Reinstall the maintenance kit. 2424-034 5. Close the side door.
Maintenance Cleaning the Outside of the System You can clean the outside of the system with a soft, damp, cloth. You can use a cloth moistened with a mild neutral detergent to remove stains; do not spray detergent directly onto the system. Warning To prevent electric shock, turn the system off and unplug the power cord from the electrical outlet before cleaning the system. Do not use a vacuum cleaner to clean the system. Do not lubricate the system with oil.
Maintenance 3. Wipe the document glass with the cloth or cotton swab. 2424-050 4. Close the document feeder.
Maintenance To clean the document feeder: 1. Dampen a soft cloth or cotton swab with isopropyl alcohol (using 90 percent isopropyl alcohol). 2. Open the jam access door on the document feeder. 2424-045 3. Wipe the feeding roller and inside the document feeder with the cloth or cotton swab.
Maintenance 4. Close the jam access door. 2424-047 5. Lift the document feeder. 6. Wipe the underside of the document feeder with the cloth or cotton swab. 2424-162 7. Close the document feeder.
Moving and Repacking the System Moving and Repacking the System This section includes: ■ ■ ■ "Running the WorkCentre C2424 Copier-Printer Shut-Down Procedure" on page 7-51 "Moving the System Within the Office" on page 7-52 "Repacking the System for Shipment" on page 7-53 For safety information, see Appendix A of this guide or go to Getting Started/User Safety on the User Documentation CD-ROM. Videos are available with instructions for repacking the scanner unit and for repacking the document feeder.
Moving and Repacking the System 3. Wait for the system to complete the cool-down cycle. The fan runs until the ink solidifies. Caution If you turn off the system but do not select Shutdown for Moving System, the fan does not run, so you must wait longer for the ink to solidify. Wait at least 30 minutes for the system to cool completely before moving or packing it. 0 30 4. After the fan stops running and the system shuts down, unplug the system.
Moving and Repacking the System Repacking the System for Shipment 1. Secure the scanhead shipping restraint on the left side of the scanner to lock the scanhead. Orig Out ided 2-S put lity Qua es Hi-R lor Co de Mo t d B/W tpu Ou lor late Co col Un ed llat Co inal e Typ phics Gra d Pro ed ans Enh rd Standa t Fas 2424-107 Caution Shipping the scanner with the scanhead unlocked can damage the scanner. 2. Remove the maintenance kit and waste tray: a.
Moving and Repacking the System 3. Run the shut-down procedure so the ink solidifies. See "Running the WorkCentre C2424 Copier-Printer Shut-Down Procedure" on page 7-51. 4. Close the system’s door and covers. 5. Remove the document feeder and package it separately from the rest of the system. a. Disconnect the cable between the document feeder and the scanner. b. Raise the document feeder. 2424-048 c. Pinch the hinges, then lift the document feeder away from the document glass.
Moving and Repacking the System 6. Remove the scanner and package it separately from the rest of the system. a. Disconnect the cable between the scanner and the rest of the system. b. Using a pen, slide both of the scanner latches to the unlocked position, then slide the scanner back and lift it away from the system. 2424-116 7. Fold the stabilizers in toward the system.
Moving and Repacking the System 8. Have two people lift the system. Each person should have: ■ One hand grasp the hand hold on the side of the system. ■ The other hand grasp the hand hold on the back of the system as shown. 30 kg 66 lbs. 2424-108 Caution If the system has optional Trays 3 or 4, lift the system off the trays. 9. Repack the system using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the system are provided in the repackaging kit.
Web Links Web Links Xerox provides several web links that offer additional help on your WorkCentre C2424 Copier-Printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links. Use the following web sites to obtain more information.
