Xerox® WorkCentre® 7800 Series Color Multifunction Printer Xerox® ConnectKey® 1.
© 2013 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents 1 Safety 11 Notices and Safety ........................................................................................................................................................... 12 General Guidelines ................................................................................................................................................... 12 Electrical Safety ..........................................................................................................................
Contents Connecting to a Telephone Line ........................................................................................................................ 36 Turning the Printer On and Off ........................................................................................................................... 37 Initial Printer Setup .................................................................................................................................................. 38 USB Cover .......
Contents Managing Jobs at the Control Panel ................................................................................................................ 77 Managing Secure and Held Print Jobs ............................................................................................................. 78 Managing Jobs in CentreWare Internet Services ....................................................................................... 79 Printing Features ...............................................
Contents Scanning to the Public Folder ............................................................................................................................ 126 Scanning to a Private Folder .............................................................................................................................. 127 Creating a Private Folder .....................................................................................................................................
Contents Replacing the Toner Cartridges ........................................................................................................................ 179 Replacing the Waste Toner Container .......................................................................................................... 180 Replacing the Drum Cartridges ........................................................................................................................ 183 Replacing the Transfer Belt Cleaner ........
Contents Control Panel Messages ....................................................................................................................................... 267 Using the Integrated Troubleshooting Tools ............................................................................................. 268 More Information ...................................................................................................................................................
Contents Material Safety Data Sheets...................................................................................................................................... 298 C Recycling and Disposal 299 All Countries ...................................................................................................................................................................... 300 North America ........................................................................................................
Safety 1 This chapter includes: • Notices and Safety .............................................................................................................................................................. 12 • • Electrical Safety .................................................................................................................................................................... 13 Operational Safety ...................................................................................
Safety Notices and Safety Please read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Safety Electrical Safety Please read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Safety Emergency Turn Off If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: • The equipment emits unusual odors or makes unusual noises. • The power cable is damaged or frayed. • A wall panel circuit breaker, fuse, or other safety device has been tripped. • Liquid is spilled into the printer. • The printer is exposed to water.
Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Printer Location • • • • • • • • • • Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of the printer.
Safety Printer Supplies • • • • • • Use the supplies designed for your printer. The use of unsuitable materials can cause poor performance and a possible safety hazard. Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies. Store all supplies in accordance with the instructions given on the package or container. Keep all supplies away from the reach of children. Never burn supplies. When handling supplies, avoid skin or eye contact.
Safety Maintenance Safety • • • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. Do not use aerosol cleaners. Clean with a dry lint-free cloth only. Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
Safety Printer Symbols Symbol Description Warning or Caution: Ignoring this warning could cause serious injury or even death. Ignoring this caution could cause injury or damage to property. Hot surface on or in the printer. Use caution to avoid personal injury. Do not burn the waste toner container. Do not expose the drum cartridge to light for more than 10 minutes. Do not touch the drum cartridge. Hot surface. Wait the indicated time before handling. Warning: Moving parts.
Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States: 1-800 828-6571 Canada: 1-800 828-6571 Europe: +44 1707 353 434 For product safety information in the United States, go to www.xerox.com/environment. For product safety information in Europe, go to www.xerox.com/environment_europe.
Features 2 This chapter includes: • Parts of the Printer............................................................................................................................................................... 22 • • Information Pages .............................................................................................................................................................. 28 Administration Features ................................................................................
Features Parts of the Printer This section includes: • Left Front View ...................................................................................................................................................................... 22 • • Left Rear View ....................................................................................................................................................................... 23 Internal Components .........................................................
Features Left Rear View 1. 2. 3. 4. 5. 6. 7. 8. Circuit Breaker Rear Right Cover USB Memory Card Connections USB Port, Type A USB Port, Type B Status Indicator Side 2 Scan Cable USB Memory Port, for service only 9. 10. 11. 12. 13. 14. 15. Ethernet Connection Foreign Device Interface Fax Connections (optional) Door D Release Lever Door A Release Lever Door B Release Lever Door C Release Lever Notes: • • The side 2 scan cable is present only on specific printer models.
Features Document Feeder 1. 2. 3. 4. Confirmation Indicator Top Cover Document Guides Document Feeder Tray 5. 6. 7. Document Output Tray CVT Glass Document Glass Control Panel The control panel consists of the touch screen, USB port, and buttons you press to control the functions available on the printer. The control panel: • Displays the current operating status of the printer. • Provides access to copy, print, scan, and fax features. • Provides access to information pages.
Features 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Machine Status displays the status of the printer on the touch screen. Job Status displays lists of the active or completed jobs on the touch screen. Services returns to the active service from the Job Status or Machine Status screens, or to a preset service. USB Port provides USB Flash drive connection for storage use in Scan to USB and Print from USB functions.
Features Office Finisher LX 1. 2. 3. 4. 5. 6. 7. 26 Front Transport Cover Hole Punch Waste Container (optional) Hole Punch Unit (optional) Center Tray Right Tray Attachment Booklet Maker (optional) Booklet Maker Side Cover (optional) WorkCentre 7800 Series Multifunction Printer User Guide 8. 9. 10. 11. 12. 13. 14.
Features Professional Finisher 1. 2. 3. 4. 5. Center Tray Finisher Front Cover Right Top Tray Exit Cover Right Middle Tray 6. 7. 8. 9. Staple Cartridge Booklet Maker Bin Booklet Staple Unit Booklet Maker Unit Wireless Network Adapter The wireless network adapter is a USB device that transfers data between the printer and a wireless local area network (LAN). The wireless network adapter supports common wireless security protocols, such as WEP, WPA, WPA2, and 802.
Features Information Pages Your printer has a printable set of information pages stored on its internal hard drive. Information pages include configuration and font information, demonstration pages, and more. 1. At the printer control panel, press the Machine Status button. 2. On the Machine Information tab, touch Information Pages, then touch the desired information page. 3. Touch Print. Note: Information pages can also be printed from CentreWare Internet Services. Printing the Configuration Report 1. 2.
Features Administration Features This section includes: • Accessing the Printer .......................................................................................................................................................... 29 • • CentreWare Internet Services......................................................................................................................................... 31 Finding the IP Address of the Printer ...........................................................
Features Authorization Authorization is the function of specifying the features that you are allowed to access, and the process of approving or disapproving your access. The system administrator can configure the printer to allow you to access the printer, but restrict your access to certain features, tools, and services. For example, the printer can allow you access to copying but restrict your access to color printing.
Features Logging In to CentreWare Internet Services 1. At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. Note: If you do not know the IP address of your printer, see Finding the IP Address of Your Printer on page 32. 2. 3. 4. 5. At the top of the page, next to the lock and key icon, click Login. Type the User ID in the space provided. Type the password in the space provided. Click Login.
Features Finding the IP Address of the Printer You can view the IP address of your printer on the control panel or on the Configuration Report. On the Configuration Report, IP address information is located in the Connectivity Protocols section. To view the IP address of the printer on the control panel: 1. At the printer control panel, press the Machine Status button. 2. Touch the Machine Information tab.
Features More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/WC780Xdocs. Recommended Media List United States: www.xerox.com/paper. European Union: www.xerox.com/europaper. Technical support information for your printer; including online technical support, Online Support Assistant, and driver downloads. www.xerox.com/office/WC780Xsupport.
Features Welcome Center If you need assistance during or after printer installation, visit the Xerox® website for online solutions and support at www.xerox.com/office/worldcontacts. If you require further assistance, contact the Xerox® Welcome Center for the United States and Canada at 1-800-835-6100. If a local Xerox representative telephone number was provided during printer installation, record the telephone number in the following space.
Installation and Setup 3 This chapter includes: • Installation and Setup Overview ................................................................................................................................... 36 • • Modifying General Settings ............................................................................................................................................. 40 Installing the Software ..........................................................................................
Installation and Setup Installation and Setup Overview Before printing, your computer and the printer must be plugged in, turned on, and connected. Configure the initial settings of the printer, then install the driver software and utilities on your computer. You can connect to your printer directly from your computer using USB, or connect over a network using an Ethernet cable or wireless connection. Hardware and cabling requirements vary for the different connection methods.
Installation and Setup Turning the Printer On and Off This printer has two power switches. The main power switch located behind the front door controls the main power to the printer. The secondary power switch on the top of the printer controls power to the printer electronic components, and initiates a software-controlled shutdown when turned off. Using the secondary power switch to turn on and off the printer is the preferred method. To operate the printer, turn on both switches.
Installation and Setup 3. Close the front door. 4. Turn on the secondary power switch. Note: When the optional Office Finisher LX is installed, the secondary power switch is behind a clear plastic door. Secondary Power Switch Secondary Power Switch with Office Finisher LX To connect a cable or move the printer, turn off both power switches. To turn off the printer: 1. Ensure that there are no jobs in the queue. 2.
Installation and Setup USB Cover To prevent users from accessing the USB port on the front of the printer, install the USB cover. While the cover prevents physical access to the USB port, the port is still active. For details on enabling or disabling USB ports, see the System Administrator Guide at www.xerox.com/office/WC780Xdocs. You can find the USB cover and installation instructions in the compartment inside of tray 1.
Installation and Setup Modifying General Settings You can modify printer settings such as the language, date and time, units of measurement, display brightness, and startup page from the control panel. 1. At the printer control panel, press the Machine Status button, then touch the Tools tab. 2. Touch Device Settings > General, then touch the setting you want to change: − Energy Saver specifies when the printer goes into energy-saving mode.
Installation and Setup Setting the Date and Time at the Control Panel 1. 2. At the printer control panel, press the Machine Status button, then touch the Tools tab. Touch Device Settings > General > Date and Time. Note: If this feature does not appear, log in as a system administrator. For details, see Logging In as the System Administrator at the Control Panel on page 31. 3. 4. 5. To set the time zone, touch Time Zone, then touch the arrows to adjust the time zone.
Installation and Setup Installing the Software This section includes: • Operating System Requirements .................................................................................................................................. 42 • • Installing Drivers and Utilities for Windows ............................................................................................................. 42 Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ...................................
Installation and Setup 8. 9. If your printer still does not appear in the list of discovered printers, and you know the IP address: a. Click the Network Printer icon at the top of the window. b. Enter the IP address or the DNS name of the printer. c. Click Search. d. From the list of discovered printers, select your printer, then click Next. If the printer still does not appear in the list of discovered printers, and you do not know the IP address: a. Click Advanced Search. b.
Installation and Setup From the list of discovered printers, select your printer, then click Next. If your printer does not appear in the list of discovered printers: a. Click the Network Printer Icon. b. Type the IP address of your printer, then click Continue. c. Select your printer in the list of discovered printers, then click Continue. 10. To accept the print queue message, click OK. 11. Select or clear the Set Printer as Default and Print a Test Page check boxes. 12. Click Continue, then click Close.
Installation and Setup e. f. g. Repeat steps a and b, then click the printer package for use with the Xerox® Services for UNIX Systems package that you selected earlier. The second part of the driver package is ready for download. To begin downloading, click the Start button. In the notes below the driver package that you selected, click the link for the Installation Guide, then follow the installation instructions.
Paper and Media 4 This chapter includes: • Supported Paper ................................................................................................................................................................... 48 • • Loading Paper........................................................................................................................................................................ 53 Printing on Special Paper ..................................................................
Paper and Media Supported Paper This section includes: • Recommended Media ........................................................................................................................................................ 48 • • Ordering Paper ...................................................................................................................................................................... 48 General Paper Loading Guidelines........................................................
Paper and Media Paper That Can Damage Your Printer Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.
Paper and Media Supported Paper Types and Weights Trays Types and Weights Trays 1–5 Plain, Bond, Hole Punched, Letterhead, Pre-Printed, Recycled, Plain Reloaded, and Custom (60–105 g/m²) Lightweight Cardstock, and Lightweight Cardstock Reloaded (106–169 g/m²) Cardstock, and Cardstock Reloaded (170–256 g/m²) Lightweight Glossy Cardstock, and Lightweight Glossy Card Reloaded (106–169 g/m²) Glossy Cardstock, and Glossy Cardstock Reloaded (170–256 g/m²) Labels (106–169 g/m²) Transparency Envelope (75–90 g/m
Paper and Media Tray Number European Standard Sizes North American Standard Sizes Tray 5 only Postcard (100 x 148 mm) Postcard (148 x 200 mm) A6 (105 x 148 mm) A5 (148 x 210 mm) A4 (210 x 297 mm) A4 Oversized (223 x 297 mm) A3 (297 x 420 mm) B6 (125 x 176 mm) B5 (176 x 250 mm) B4 (250 x 353 mm) JIS B6 (128 x 182 mm) JIS B5 (182 x 257 mm) 215 x 315 mm JIS B4 (257 x 364 mm) SRA3 (320 x 450 mm) DL envelope (110 x 220 mm) C4 envelope (229 x 324 mm) C5 envelope (162 x 229 mm) Postcard (3.5 x 5 in.
Paper and Media Supported Paper Sizes for the Envelope Tray Standard Sizes Custom Sizes C4 (229 x 324 mm, 9 x 12.75 in.) C5 (162 x 229 mm, 6.4 x 9.0 in.) DL (110 x 220 mm, 4.33 x 8.66 in.) 152 x 203 mm, 6 x 9 in. 229 x 305 mm, 9 x 12 in. Monarch (88 x 191 mm, 3.9 x 7.5 in.) Number 10 Commercial (241 x 105 mm, 9.5 x 4.125 in.) Minimum: 148 x 98 mm (5.8 x 3.9 in.) Maximum: 241 x 162 mm (9.5 x 6.4 in.) Supported Custom Paper Sizes Tray Number Paper Sizes Printer Tray 1 Minimum: 140 x 182 mm (5.5 x 7.
Paper and Media Loading Paper This section includes: • Loading Paper in Trays 1–4 ............................................................................................................................................. 53 • • Setting the Guide Locks in the 500-Sheet Adjustable Trays ............................................................................. 56 Changing Paper Size, Type, and Color .....................................................................................................
Paper and Media 5. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. 6. Load the paper in the tray. Do one of the following: − For long-edge feed, insert letterhead and pre-printed paper face down with the top edge toward the front.
Paper and Media 7. Adjust the length and width guides to fit the paper. 8. Close the tray. 9. Do one of the following: − To confirm the paper size, type, and color when a tray is set to Fully Adjustable, touch Confirm. − To select a new paper size, touch Size. To select a new paper type, touch Type. To select a new paper color, touch Color. When finished, touch Confirm. − To change the paper size, type, or color when the tray is set to Dedicated mode, press the Machine Status button.
Paper and Media Setting the Guide Locks in the 500-Sheet Adjustable Trays You can adjust the guides in trays 1–4 to accommodate standard or custom paper sizes. In the standard position, the guides move into the supported standard paper settings. In the custom position, the guides move in 1 mm increments. To move the guide locks from the standard to the custom paper size position: 1. Pull out the tray until it stops.
Paper and Media 4. Replace the retainer and snap it into place. 5. Load the custom-size paper in the tray. The tray guides move in increments of 1 mm. Changing Paper Size, Type, and Color When trays 1–4 are set to Adjustable mode, open the selected tray and load the desired paper. When you close the tray, the control panel prompts you to set the paper size, type, and color. When tray 5 is set to Adjustable mode, you can change paper settings each time you load the tray.
Paper and Media Loading Paper in Trays 3 and 4 of the Tandem Tray Module The tandem tray module holds larger amounts of paper for fewer printing interruptions. It contains three trays. Tray 2 holds paper sizes up to SRA3/12 x 18 in. Trays 3 and 4 hold A4/letter size paper only. Note: Do not load custom size paper into tray 3 or tray 4 of the tandem tray module. To load tray 2, see Loading Paper in Trays 1-4 on page 53. 1. Pull tray 3 or tray 4 out until it stops. 2.
Paper and Media Loading Paper in Tray 5 (Bypass Tray) The bypass tray supports the widest variety of media types. It is primarily intended for small quantity jobs using special media. The tray extension provides support for larger paper. Notes: • • • • For faster print speeds, load paper 320 mm (12.6 in.) or shorter with the long edge going into the printer (LEF). Load paper longer than 320 mm (12.6 in.) with the short edge going into the printer (SEF).
Paper and Media Loading Paper in Tray 6 (High-Capacity Feeder) 1. 2. 3. Pull Tray 6 out of the feeder until it stops. Open the side gate until it stops. Fan the edges of the paper before loading it into the paper trays. This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams. Note: To avoid paper jams and misfeeds, do not remove paper from its packaging until necessary. 4. Load the paper against the right side of the tray.
Paper and Media 7. 8. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm.
Paper and Media Configuring Tray 6 in the High-Capacity Feeder Tray 6 is a dedicated high-capacity feeder. It must be configured to support the paper in use. If the tray has never been used, it must be configured for the desired paper size. If you are changing the paper size, you must reconfigure the tray for the new paper size. For details on supported paper sizes, see Supported Paper on page 48. Before changing the drawer configuration, always compare the paper size to the Tray 6 configuration.
Paper and Media Printing on Special Paper This section includes: • Envelopes ................................................................................................................................................................................. 63 • • Labels ........................................................................................................................................................................................ 65 Glossy Cardstock...................................
Paper and Media Loading Envelopes in Tray 5 1. 2. Open tray 5 by rotating it outward. Load envelopes in the tray with the flaps closed, flaps up, and flaps on the leading edge, toward the right. 3. 4. Center the stack, then slide the guides until they lightly touch the edges of the stack. Verify the size, type, and color of the envelope. Change the selection for any incorrect setting. Select the size before the type. On the printer touch screen, touch Confirm. 5.
Paper and Media Loading the Envelope Tray 1. Pull out the envelope tray until it stops. 2. Load the envelopes in the envelope tray with the flaps closed, flaps down, and on the leading edge, toward the left. Notes: • • Maximum stack height of 43 mm (1.7 in.) The envelope tray accepts envelope weights from 75–90 g/m². 3. Adjust the paper guides so they rest lightly against the edges of the envelopes. 4. Close the tray. Set the paper size, type, and color at the control panel.
Paper and Media Guidelines for Printing Labels • • • • • • • • • • Use labels designed for laser printing. Do not use vinyl labels. Do not feed a sheet of labels through the printer more than once. Do not use dry gum labels. Print only on one side of the sheet of labels. Use full sheet labels only. Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use. Return any unused sheets of labels to the original packaging and reseal it.
Paper and Media 3. For short-edge feed, load labels face up with the top edge facing to the right. 4. Close the tray. Set the paper size, type, and color at the control panel. For details, see Changing Paper Size, Type, and Color on page 57. Loading Labels in Tray 5 1. Open tray 5 and pull out the extension tray for larger sizes. If already opened, remove any paper that is a different size or type. 2. Move the width guides to the edges of the tray.
Paper and Media 3. Load the labels in the tray. Do one of the following: − For long-edge feed, load labels face down with the top edge toward the front of the tray. − For short-edge feed, load labels face down with the top edge to the left. Notes: • • • 68 Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. Do not print on label media once a label has been removed from a sheet.
Paper and Media 4. Adjust the width guides until they touch the edges of the paper. 5. When prompted, select an option: − To confirm the paper type and size, touch Confirm. − To select a new paper size, touch Size. To select a new paper type, touch Type. To select a new paper color, touch Color. When finished, touch Confirm. Notes: • • To change the size, type, and color of paper when the control panel is locked, log in as the system administrator.
Paper and Media Loading Gloss Paper in Tray 5 (Bypass Tray) 1. 2. 3. 4. 5. Remove all other paper from the tray before loading gloss paper. Load only the amount of paper you plan to use. Load the paper with the glossy side or print side down. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm. Transparencies Transparencies can be printed from trays 1–5. For best results, use only recommended Xerox® transparencies.
Printing 5 This chapter includes: • Printing Overview ................................................................................................................................................................. 72 • • Selecting Printing Options ................................................................................................................................................ 73 Managing Jobs ...............................................................................................
Printing Printing Overview Before printing, your computer and the printer must be plugged in, turned on, and connected to an active network. Make sure that you have the correct print driver software installed on your computer. For details, see Installing the Software on page 42. 1. Select the appropriate paper. 2. Load paper in the appropriate tray. On the printer control panel, specify the size, color, and type. 3. Access the print settings in your software application.
Printing Selecting Printing Options This section includes: • Print Driver Help.................................................................................................................................................................... 73 • • Windows Printing Options ................................................................................................................................................ 74 Macintosh Printing Options ..........................................................
Printing Windows Printing Options Setting Default Printing Options for Windows When you print from any software application, the printer uses the print job settings specified in the Printing Preferences window. You can specify your most common printing options and save them so that you do not have to change them every time you print. For example, if you want to print on both sides of the paper for most jobs, specify 2-sided printing in Printing Preferences. To select default printing options: 1.
Printing Selecting Finishing Options for Windows If your printer has a finisher installed, you can select finishing options in the Properties window of the print driver. Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or driver type. To select finishing options in the PostScript and PCL print drivers: 1. In the print driver, click the Printing Options tab. 2.
Printing 3. 4. 5. Select Xerox® Features from the Copies & Pages menu. Select the desired printing options from the drop-down lists. Click Print to send the job to the printer. Selecting Finishing Options for Macintosh If your printer has a finisher installed, select finishing options in the Xerox® Features of the print driver. To select finishing options in the Macintosh print driver: 1. In the print driver, click Copies & Pages, then select Xerox® Features. 2.
Printing Managing Jobs This section includes: • Managing Jobs at the Control Panel ........................................................................................................................... 77 • • Managing Secure and Held Print Jobs ........................................................................................................................ 78 Managing Jobs in CentreWare Internet Services ........................................................................................
Printing To delete a job: 1. At the control panel, press the Job Status button. 2. From any of the job type tabs, touch the job. 3. Touch Delete. Notes: • • • The system administrator can restrict users from deleting jobs. If a system administrator has restricted job deletion, you can view the jobs, but not delete them. Only the user that sent the job or the system administrator can delete a secure print job. Only the user that sent the job or the system administrator can delete a secure print job.
Printing Managing Jobs in CentreWare Internet Services You can view a list of active jobs and delete print jobs from the Active Jobs list in CentreWare Internet Services. You can also print, copy, move, or delete saved jobs. For details, see the Help in CentreWare Internet Services.
Printing Printing Features This section includes: • Printing on Both Sides of the Paper ............................................................................................................................. 80 • • Selecting Paper Options for Printing............................................................................................................................ 81 Printing Multiple Pages to a Single Sheet .................................................................................
Printing 2-Sided Page Layout Options You can specify the page layout for 2-sided printing, which determines how the printed pages turn. These settings override the application page orientation settings. Portrait Portrait 2-Sided Print Portrait 2-Sided Print, Flip on Short Edge Landscape Landscape 2-Sided Print Landscape 2-Sided Print, Flip on Short Edge Selecting Paper Options for Printing There are two ways to select the paper for your print job.
Printing Printing Booklets With 2-sided printing, you can print a document in the form of a small booklet. Create booklets from any paper size that is supported for 2-sided printing. The driver automatically reduces each page image and prints four page images per sheet of paper, two page images on each side. The pages are printed in the correct order so that you can fold and staple the pages to create the booklet.
Printing The two remaining tabs provide additional ways of adjusting the colors for more specific color requirements. The Color By Words tab provides a three-step process for defining custom color correction. By making a selection from each of the three fields, you create a sentence for controlling the color characteristics of the document. You can create several sentences to more precisely control the color content of the document.
Printing • • Paper displays the default size, color, and type of paper selected in Use Job Settings. Click the Down arrow to the right of the Paper field to select a different paper size, color, or type. Job Setting displays the attributes of the paper for the remainder of the job. Printing Exception Pages Exception pages have different settings from the rest of the pages in the job. You can specify differences such as page size, page type, and page color.
Printing Scaling You can reduce the image to as little as 25% of its original size or enlarge it as much as 400%. In Windows, the Scale Options are located in the print driver on the Printing Options tab. 50% 100% 200% To access the Scale options, click the arrow at the right side of the Paper field, then select Other Size. • No Scaling does not increase or decrease the size of the image from the original.
Printing Printing Watermarks A watermark is special purpose text that can be printed across one or more pages. For example, you can add a word like Copy, Draft, or Confidential as a watermark instead of stamping it on a document before distribution. Notes: • • Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or driver type.
Printing 4. 5. Click Pages, then select the pages on which to print the watermark: − Print on All Pages prints the watermark on all pages of your document. − Print on Page 1 Only prints the watermark only on the first page of the document. Click OK. Printing Mirror Images If the PostScript driver is installed, you can print pages as a mirror image. Images mirror left to right when printed. Creating and Saving Custom Sizes You can print custom-size paper from Trays 1–5.
Printing Selecting Job Completion Notification for Windows You can select to be notified when your job finishes printing. A message appears on your computer screen with the name of the job and the name of the printer where it was printed. Note: This feature is only available on a Windows computer printing to a network printer. To be notified when your print job completes: 1. Click Notification. 2. Click Notify for Completed Jobs. Select an option: − Enabled turns on notifications.
Printing Printing Special Job Types This section includes: • Secure Print ............................................................................................................................................................................. 89 • • Sample Set .............................................................................................................................................................................. 90 Delay Print.....................................................
Printing 9. Select an output destination. 10. Select another tab or click OK. 11. To send the job to the printer, in the Print window, select the number of copies to print, then click OK or Print. Releasing a Secure Print 1. 2. 3. 4. 5. At the control panel, press the Job Status button. Touch the Secure Print Jobs or My Secure Jobs tab. Touch the folder that holds the print job. Using the keypad, enter the passcode that you assigned to the print job, then touch OK.
Printing 9. After reviewing the copy, use the printer control panel to print or delete the remaining copies. Note: You can use Sample Set as a part of the Earth Smart settings. In Earth Smart settings, set Sample Set as your default Job Type. 10. To print the job, select it from the job list on the printer control panel. 11. Press OK. Releasing the Remaining Prints After Printing a Sample Set 1. 2. At the control panel, touch Job Status. Touch the corresponding print job in the list.
Printing Sending a Public Saved Job 1. 2. On the Printing Options tab, from the Job Type list, select Saved Job. In the Saved Job window, for Job Name, do one of the following: − Type a name for the job. − Click the arrow to the right of the field and select a name from the list. − Click the arrow to the right of the field and select Use Document Name to use the name of the document. Note: The print driver retains 10 names.
Printing Sending a Private Saved Job 1. 2. On the Printing Options tab, from the Job Type list, select Saved Job. In the Saved Job window, for Job Name, do one of the following: − Type a name for the job. − Click the arrow to the right of the field and select a name from the list. − Click the arrow to the right of the field and select Use Document Name to use the name of the document. Note: The print driver retains 10 names.
Printing Held Print Jobs Jobs can be held or paused for various reasons. For example, if the printer is out of paper, the job holds. If you send a sample job, the first copy of the job prints and the rest of the copies hold until you release them. If the system administrator has configured the Hold All Jobs feature, any job sent to the printer is held until you release it. Releasing Held Print Jobs 1. 2. 3. 4. 94 At the control panel, press the Job Status button. Touch Active Jobs.
Printing Print From Print From allows printing of documents stored on the printer, on a computer on a network, or on a USB Flash drive. Printing from a USB Flash Drive You can print .pdf, .tiff, and .xps files directly from a USB Flash drive. Notes: • • If USB ports are disabled, you cannot use a USB card reader for authentication, update the software, or print from a USB Flash drive. The system administrator must set up this feature before you can use it.
Printing Printing from Mailbox Print from mailbox allows you to print a file that is stored in a folder on the printer hard drive. To print from a mailbox: 1. At the control panel, press the Services button, then touch Print From. 2. Select Mailbox, then touch the name of the folder containing the document. Note: If Mailbox is not displayed, use CentreWare Internet Services to enable the Scan to Mailbox and Print From Mailbox features. Then create a scan to mailbox folder.
Copying 6 This chapter includes: • Basic Copying ........................................................................................................................................................................ 98 • Selecting Copy Settings...................................................................................................................................................
Copying Basic Copying 1. 2. 3. 4. To clear previous settings, press the yellow Clear All button on the control panel. Load your original documents: − Use the document glass for single pages or paper that cannot be fed using the document feeder. Place the first page of the document face down, in the top left corner of the document glass. − Use the document feeder for multiple or single pages. Remove any staples and paper clips from the pages and place them face up in the document feeder.
Copying Document Feeder Insert originals face up, with page one on top. • The confirmation indicator illuminates when you load the originals correctly. • Adjust the paper guides so they fit against the originals. • The document feeder automatically detects standard paper sizes. WorkCentre 7830/7835 Multifunction Printer: • The document feeder accepts paper weights 38–128 g/m² for 1-sided pages, and 50–128 g/m² for 2-sided pages. • The document feeder accepts paper sizes from 85 x 125 mm (3.3 x 4.9 in.
Copying Selecting Copy Settings This section includes: • Basic Settings....................................................................................................................................................................... 101 • • Image-Quality Settings ................................................................................................................................................... 104 Layout Settings ......................................................................
Copying Basic Settings This section includes: • Selecting Color or Black and White Copies ............................................................................................................. 101 • • Reducing or Enlarging the Image ............................................................................................................................... 101 Selecting the Paper Tray ...............................................................................................................
Copying To reduce or enlarge proportionally, touch Reduce/Enlarge, then touch Proportional %. • To reduce or enlarge the percentage incrementally, touch Plus (+) or Minus (-). • To reduce or enlarge the percentage using the alphanumeric keypad, touch the current displayed value. • Presets (X-Y%) allow you to select from a list of preset values. Touch More for additional preset values. • To center the image on the page, select the Auto Center check box.
Copying 2->2 Sided scans both sides of the originals and produces 2-sided copies. To rotate the second sides, touch Rotate Side 2. − 2->1 Sided scans both sides of the originals and produces 1-sided copies. Press the green Start button. − The document feeder automatically copies both sides of the 2-sided original. − A message appears on the control panel when it is time to place the next original on the document glass. − 3. Selecting Collated Copies You can automatically collate multi-page copy jobs.
Copying Image-Quality Settings This section includes: • Specifying the Original Type ......................................................................................................................................... 104 • • Adjusting Brightness, Sharpness, and Saturation ................................................................................................ 104 Automatically Suppressing Background Variation .................................................................................
Copying 3. 4. Under Background Suppression, touch Auto Suppression. Touch OK. Adjusting the Contrast Contrast is the relative difference between light and dark areas in an image. To increase or reduce the contrast of the copies: 1. Press the Services Home button, then touch Copy. 2. Touch the Image Quality tab, then touch Image Enhancement. 3. On the Image Enhancement screen, adjust the contrast: − Auto Contrast allows the printer to set the contrast automatically.
Copying Adjusting the Color Balance If you have a color original, you can adjust the balance of the printing colors between cyan, magenta, yellow, and black before printing your copy. To adjust the color balance: 1. Press the Services Home button, then touch Copy. 2. Touch the Image Quality tab, then touch Color Balance. Note: This feature is not available when Output Color is set to Black and White. 3. 4. 5. 106 To adjust the density levels of all four colors: a.
Copying Layout Settings This section includes: • Specifying the Orientation of the Original .............................................................................................................. 107 • • Specifying the Size of the Original ............................................................................................................................. 107 Selecting Book Copying ............................................................................................................
Copying Selecting Book Copying When copying a book, magazine, or other bound document, you can copy either the left or right page onto a single sheet of paper. You can copy both the left and right pages onto two sheets of paper, or as a single image on one sheet of paper. Note: You must use the document glass to make copies from books, magazines, or other bound documents. Do not place bound originals in the document feeder. To set up book copying: 1. Press the Services Home button, then touch Copy. 2.
Copying Erasing the Edges of Copies You can erase content from the edges of your copies by specifying the amount to erase on the right, left, top, and bottom edges. To erase edges on copies: 1. Press the Services Home button, then touch Copy. 2. Touch the Layout Adjustment tab, then touch Edge Erase. 3. On the Edge Erase screen, select an option: − All Edges erases all four edges by the same amount. To specify the amount to erase from the edge, touch the All Edges arrows.
Copying Output Format Settings This section includes: • Creating a Booklet ............................................................................................................................................................. 110 • • Including Covers ................................................................................................................................................................. 111 Specifying Chapter Start Pagination ................................................
Copying Including Covers You can print the first and last pages of your copy job on different paper, such as colored or heavyweight paper. The printer selects the paper from a different tray. The covers can be blank or printed. Note: The paper used for the covers must be the same size as the paper used for the rest of the document. To select the type of covers and the tray to use for the cover paper: 1. Press the Services Home button, then touch Copy. 2.
Copying 5. 6. 7. 8. 9. Under Start Chapter, select an option: − On Right Page specifies the front side of the paper. − On Left Page specifies the back side of the paper. Touch Add. That page is added to the list on the right side of the screen. Repeat the three previous steps to set other pages. Touch Close. The page settings appear in the list on the right side of the screen. Touch OK. Adding Inserts You can insert blank pages or pre-printed sheets in specific locations in your copy job.
Copying 1. Press the Services Home button, then touch Copy. Note: If the paper supply is set to Auto Select, exception pages are unavailable. 2. 3. 4. 5. Under Paper Supply, touch the tray containing the paper for the body pages of the job. Touch the Output Format tab, then touch Special Pages > Exceptions. On the Exceptions screen, touch the beginning Page Number field. Then use the alphanumeric keypad to enter the starting value for the range of the exception pages.
Copying 1. 2. 3. 4. Press the Services Home button, then touch Copy. Touch the Output Format tab, then touch Annotations. To insert page numbers: a. On the Annotation screen, touch Page Numbers > On. b. Touch Apply To, then select an option. c. Touch the Starting Page Number field, then use the alphanumeric keypad to enter the page number. d. Touch an arrow to position the page number in the header or footer. The sample page shows the location of the page number. e. Touch OK. f.
Copying To change the text formatting, touch Format & Style, choose the desired settings, then touch OK. Touch OK. g. 7. Adding Transparency Separators You can add blank sheets of paper between each printed transparency. The size and orientation of the separators must be the same as the transparencies. Note: Transparency separators cannot be added if the paper supply is set to Auto Select. To add transparency separators: 1. Press the Services Home button, then touch Copy. 2.
Copying 1. 2. 3. 4. 116 Press the Services Home button, then touch Copy. Touch the Output Format tab, then touch Page Layout > Repeat Image. Specify the number of images to print on the page: − Preset buttons repeat the image two, four, six, or nine times on each side of the paper. − Specify Rows & Columns allows you to determine the number of images. To enter the number of rows and columns, touch the Rows or Columns field, then use the alphanumeric keypad or touch the arrows.
Copying ID Card Copying This section includes: • Copying an ID Card........................................................................................................................................................... 117 • • Selecting Color or Black and White Copies ............................................................................................................. 118 Reducing or Enlarging the Image .........................................................................................
Copying Selecting Color or Black and White Copies If the original document contains color, you can create color or black and white copies. To select the output color: 1. Press the Services Home button, then touch ID Card Copy. 2. Touch the ID Card Copy tab. 3. Under Output Color, select an option: − Auto Detect detects the color content in the original document. If the original is a color document, the printer makes copies in full color.
Copying Selecting the Paper Tray Select a paper tray loaded with the desired paper to make copies on letterhead, colored paper, transparencies, or different paper sizes. To select the tray to use for ID card copies: 1. Press the Services Home button, then touch ID Card Copy. 2. Touch the ID Card Copy tab. 3. Under Paper Supply, touch the desired tray. 4. If the desired tray is not listed, select another tray: a. Touch More for additional options. b. Touch the desired tray. c. Touch OK.
Copying Automatically Suppressing Background Variation When scanning originals printed on thin paper, text or images printed on one side of the paper can be seen on the other side. Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light background colors. To change this setting: 1. Press the Services Home button, then touch ID Card Copy. 2. Touch the Image Quality tab. 3. Under Background Suppression, touch Auto Suppression.
Copying Advanced Copying This section includes: • Building a Copy Job........................................................................................................................................................... 121 • • Printing a Sample Copy ................................................................................................................................................... 122 Saving Copy Settings................................................................................
Copying Printing a Sample Copy You can print a test copy of a complex copy job, before printing multiple copies. This feature prints a single copy and holds the remaining copies. After you inspect the sample, you can print or cancel the remaining copies. Note: The sample copy is not counted as part of the quantity selected. For example, if you select three copies, one sample copy prints, and three other copies are held until they are released for printing. The result is a total of four copies.
Scanning 7 This chapter includes: • Basic Scanning .................................................................................................................................................................... 124 • • Scanning to a Folder ......................................................................................................................................................... 126 Scanning to Network File Repositories ..................................................................
Scanning Basic Scanning The Scanning feature provides several methods for scanning and storing an original document. The scanning procedure using your printer differs from that of desktop scanners. The printer is connected typically to a network rather than a single computer, so you select a destination for the scanned image at the printer. The printer supports the following scanning functions: − Scan documents and store images on the printer hard drive.
Scanning Document Glass • Lift the document feeder cover and place the first page face down in the upper left corner of the document glass. • Align the originals to the matching paper size printed on the edge of the glass. • The document glass accepts paper sizes up to 297 x 432 mm (11.7 x 17 in.). • The document glass automatically detects standard paper sizes. Document Feeder Insert originals face up, with page one on top. • The confirmation indicator illuminates when you load the originals correctly.
Scanning Scanning to a Folder This section includes: • Scanning to the Public Folder ....................................................................................................................................... 126 • • Scanning to a Private Folder ......................................................................................................................................... 127 Creating a Private Folder ..................................................................................
Scanning Scanning to a Private Folder The system administrator creates private folders on the printer. Private folders can require a password. You can use CentreWare Internet Services to create your own private folders. For details, see Creating a Private Folder on page 127. To scan to a private folder: 1. Load the original on the document glass or in the document feeder. 2. Press the Services Home button, then touch Workflow Scanning. 3. Touch the Down arrow, then select All Templates from the menu. 4.
Scanning Retrieving Scan Files To retrieve your scanned images, use CentreWare Internet Services to copy the scan files from the printer to your computer. To retrieve your scan files: 1. At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. Note: If you do not know the IP address of your printer, see Finding the IP Address of Your Printer on page 32. 2. 3. 4. Click the Scan tab. In the Display section, select Mailboxes.
Scanning Scanning to Network File Repositories This section includes: • Scanning to a Predefined Network File Repository ............................................................................................. 129 • Adding a Scan Destination ............................................................................................................................................ 130 When using this feature, the images you scan are sent to a file repository on a network server.
Scanning Adding a Scan Destination 1. At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. 2. Click the Scan tab. 3. In the Display area, select Templates. 4. Under Template Operations, click Create New Template. 5. In the New Distribution Template area, under Add Destination to Template, click Enter a Scan Destination. 6. Click the Friendly Name: field, then create a name for the template. 7. Under Protocol, select an option. 8.
Scanning Scanning to Your Home Directory The Scan to Home feature allows you to scan an image to your home directory. Note: To use the Scan to Home function, you must log in with a valid user name and passcode. For details, see Logging In on page 30. To scan an image to your home directory: 1. Load the original on the document glass or in the document feeder. 2. Press the Services Home button, then touch Workflow Scanning. 3. Touch the Down arrow, then select Scan to Home Templates from the menu. 4.
Scanning Setting Scan Options This section includes: • Changing the Basic Scan Settings .............................................................................................................................. 132 • • Selecting Advanced Settings ......................................................................................................................................... 132 Selecting Layout Adjustments ......................................................................................
Scanning 3. 4. 5. 6. 7. 8. 9. To adjust brightness, sharpness, and saturation: a. Touch Image Options. b. On the Image Options screen, adjust the sliders as needed: • Lighten/Darken lightens or darkens the image. • Sharpness sharpens or softens the image. • Saturation makes the image colors more vivid or pastel. c. Touch OK. To suppress background variation: a. Touch Image Enhancement. b. Under Background Suppression, touch Auto Suppression. c. Touch OK. To adjust the contrast: a.
Scanning Selecting Layout Adjustments Layout adjustments provide additional settings for the size and orientation of the original, and erasing the edges. To select layout adjustments: 1. Press the Services Home button, then touch Workflow Scanning. 2. Touch the Layout Adjustment tab. 3. To specify the orientation of the original image: a. Touch Original Orientation. b.
Scanning Selecting Filing Options Filing Options provide additional settings for naming images, selecting image formats, and selecting behavior when a file name exists. To select filing options: 1. Press the Services Home button, then touch Workflow Scanning. 2. Touch the Filing Options tab. 3. To select a file format: a. Touch File Format. b. On the File Format screen, under Format, select an option. c.
Scanning Building a Scan Job Use this feature to combine an assorted group of originals for assembly into a single scan job. To build a scan job: 1. Press the Services Home button, then touch Workflow Scanning. 2. Touch the Job Assembly tab, then touch Build Job > On. 3. Touch Options. a. Select or clear the Display this window between segments check box. b. Select or clear the Turn Build Job Off after Job is Submitted check box. 4. Program and scan the first segment: a.
Scanning Scanning to a USB Flash Drive 1. 2. Load the original on the document glass or in the document feeder. Insert your USB Flash drive in the USB port on the printer control panel. Note: If the USB Flash drive is already in the USB memory port, press Services Home, then touch Workflow Scanning > Scan to USB. 3. 4. 5. 6. On the USB Drive Detected screen, touch Scan to USB. To change any of the scan settings, use the options at the bottom of the touch screen.
Scanning Scanning to an Email Address This section includes: • Sending a Scanned Image to an Email Address ................................................................................................... 138 • Setting Email Options ...................................................................................................................................................... 139 When using this feature, the images you scan are sent as email attachments.
Scanning Setting Email Options You can change the following email settings: • File Name • File Format • Message • Reply To To change the email options: 1. Load the original on the document glass or in the document feeder. 2. Press the Services Home button, then touch Email. 3. To change any of the scan settings, use the options at the bottom of the touch screen. For details, see Changing the Basic Scan Settings on page 132. 4. Touch the Email Options tab. 5. Change the file name. 6. Touch File Name. a.
Scanning Scanning to a Destination This section includes: • Sending a Scanned Image to a Destination .......................................................................................................... 140 Use Scan to Destination to send scanned images to a remote destination, such as an FTP server or a personal computer. Sending a Scanned Image to a Destination Before scanning to a destination, configure the destination folders on the server or share the folder on a personal computer.
Faxing 8 This chapter includes: • Basic Faxing.......................................................................................................................................................................... 142 • • Sending an Embedded Fax ............................................................................................................................................ 144 Sending a Server Fax ............................................................................................
Faxing Basic Faxing You can send a fax in one of four ways: • Fax, or embedded fax, scans the document and sends it directly to a fax machine. • Server Fax scans the document and sends it to a fax server, which transmits the document to a fax machine. • Internet Fax scans the document and emails it to a recipient. • LAN Fax sends the current print job as a fax. For details, see the print driver software. To send a fax: 1.
Faxing Document Glass • Lift the document feeder cover and place the first page face down in the upper left corner of the document glass. • Align the originals to the matching paper size printed on the edge of the glass. • The document glass accepts paper sizes up to 297 x 432 mm (11.7 x 17 in.). • The document glass automatically detects standard paper sizes. Document Feeder Insert originals face up, with page one on top. • The confirmation indicator illuminates when you load the originals correctly.
Faxing Sending an Embedded Fax 1. 2. 3. Load the original document in the document feeder or on the document glass. Press the Services Home button, then touch Fax. To address the fax, touch one or more options: − The Enter Number and Press Add field allows you to enter a fax number manually. Use the alphanumeric keypad to enter the number, then touch Add. − Dialing Characters allows you to insert characters such as a dial pause in a fax number.
Faxing 7. 8. 9. Touch Resolution and select an option. Select more options as needed. For details, see Selecting Fax Options on page 146. Press the green Start button. The printer scans the pages and transmits the document when all pages have been scanned. Note: To pause the job, press the Stop button. On the touch screen, touch Resume Scanning to continue the job, or Cancel Scanning to cancel the job completely. If you do not make a selection within 60 seconds, the job automatically resumes.
Faxing Selecting Fax Options This section includes: • Adjusting Brightness and Sharpness ......................................................................................................................... 146 • • Automatically Suppressing Background Variation .............................................................................................. 146 Adjusting the Contrast.........................................................................................................................
Faxing 3. 4. Under Background Suppression, touch Auto Suppression. Touch OK. Adjusting the Contrast Contrast is the relative difference between light and dark areas in an image. To adjust the contrast: 1. Press the Services Home button, then touch Fax. 2. Touch the Image Quality tab, then touch Image Enhancement. 3. On the Image Enhancement screen, select an option: − Manual Contrast allows you to adjust the contrast manually.
Faxing Setting Up Book Faxing You can determine the method used for scanning images in a book. To select book faxing: 1. Press the Services Home button, then touch Fax. 2. Touch the Layout Adjustment tab, then touch Book Faxing. 3. Touch an option: − Off is the default setting. − Both Pages scans both pages of the book. − Left Page Only scans the left page of the book. − Right Page Only scans the right page of the book. 4. To set the amount to erase, touch the Binding Edge Erase arrows as needed. 5.
Faxing Sending a Delayed Fax You can set a time in the future for the printer to send your fax job. The delay can range from 15 minutes through 24 hours. Note: Before using this feature, set the printer to the current time. To specify the time to send your fax: 1. Press the Services Home button, then touch Fax. 2. Touch the Fax Options tab, then touch Delay Send. 3. Touch Specified Time. − Touch the Hour field, then touch the arrows to set a number.
Faxing Storing a Fax in a Local Mailbox The system administrator must create a mailbox before you can use this feature. For details, see the System Administrator Guide at www.xerox.com/office/WC780Xdocs. To store a fax in a local mailbox: 1. Press the Services Home button, then touch Fax. 2. Touch the Fax Options tab, then touch Mailboxes. 3. Touch Store to Local Mailbox. 4. Touch the Mailbox Number field, then use the alphanumeric keypad to enter the mailbox number. 5.
Faxing Storing a Fax for Local or Remote Polling Turn on Secure or Non-Secure Local Polling to make fax documents stored on one printer available for remote polling by other printers. When Secure Local Polling is on, you create a list of fax numbers that are allowed to access the stored faxes on the printer. To store a fax: 1. Press the Services Home button, then touch Fax. 2. Touch the Fax Options tab, then touch Local Polling. 3.
Faxing Polling a Remote Fax If remote polling is turned on, you can retrieve documents that were stored using local polling on another fax machine. Note: If Local Polling is turned on, Remote Polling is not available. To turn off Local Polling, touch Local Polling > Off > Save. To poll a remote fax: 1. Press the Services Home button, then touch Fax. 2. Touch the Fax Options tab, then touch Remote Polling. 3. Under Poll, touch Remote Fax. 4.
Faxing 3. 4. 5. 6. 7. Touch the Job Assembly tab, then touch Build Job > On. Touch Options. a. Select or clear the Display this window between segments check box. b. Select or clear the Turn Build Job Off after Job is Submitted check box. Program and scan the first segment: a. Load the originals for the first segment. b. Select the required settings, such as layout adjustments, image quality, and options. c. Press the green Start button on the control panel. Program and scan additional segments: a.
Faxing Sending a Server Fax If a fax server is connected to the network, you can send a document to a fax machine without requiring a dedicated telephone line. When using the server fax, a document is scanned and sent to a fax repository on the network. The fax server then sends the fax over a telephone line to a fax machine. The system administrator must enable the server fax service and configure a fax repository, or filing location, before you can use this feature. To send a server fax: 1.
Faxing Selecting Server Fax Options This section includes: • Adjusting Brightness ......................................................................................................................................................... 155 • • Automatically Suppressing Background Variation .............................................................................................. 155 Adjusting the Contrast................................................................................................
Faxing 4. Touch OK. Specifying the Orientation of the Original 1. 2. Touch the Layout Adjustment tab, then touch Original Orientation. On the Original Orientation screen, touch the desired orientation: − Upright Images and Sideways Images refer to the direction the originals are loaded in the document feeder. − Portrait Originals and Landscape Originals refer to the images on the originals. Note: If you are using the document glass, the orientation of the original is as seen before turning it over. 3.
Faxing Building a Fax Job For details, see Building a Fax Job on page 152.
Faxing Sending an Internet Fax If an SMTP (email) server is connected to the network, a document can be sent to an email address. This feature eliminates the need for a dedicated telephone line and the associated service costs. When sending an Internet Fax, the document is scanned and sent to an email address. To send an Internet fax: 1. Load the original on the document glass or in the document feeder. 2. Touch the Services Home button, then touch Internet Fax. 3. Address the fax: a. Touch New Recipient.
Faxing 6. 7. Adjust fax options as needed. Press the green Start button. The printer scans the pages and sends the document as an email attachment in .pdf or .tiff file format, when all pages have been scanned.
Faxing Selecting Internet Fax Options This section includes: • Adjusting Brightness and Sharpness ......................................................................................................................... 160 • • Automatically Suppressing Background Variation .............................................................................................. 160 Adjusting the Contrast................................................................................................................
Faxing Adjusting the Contrast Contrast is the relative difference between light and dark areas in an image. To adjust the contrast: 1. Touch the Services Home button, then touch Internet Fax. 2. Touch the Advanced Settings tab, then touch Image Enhancement. 3. On the Image Enhancement screen, adjust the contrast: − Manual Contrast allows you to adjust the contrast manually. Move the slider up or down to increase or decrease the contrast.
Faxing Specifying the Orientation of the Original 1. 2. 3. Touch the Services Home button, then touch Internet Fax. Touch the Layout Adjustment tab, then touch Original Orientation. On the Original Orientation screen, touch the desired orientation: − Upright Images and Sideways Images refer to the direction the originals are loaded in the document feeder. − Portrait Originals and Landscape Originals refer to the images on the originals.
Faxing Printing an Acknowledgment Report If the status of each recipient is known, you can print a delivery status report. The printer waits for a delivery receipt from each recipient, then prints the report. Note: The report could be delayed depending on the response time of the recipients. To print an acknowledgment report: 1. Touch the Services Home button, then touch Internet Fax. 2. Touch the Internet Fax Options tab, then touch Acknowledgment Report. 3. Touch Print Report. 4. Touch OK.
Faxing Sending a LAN Fax Local Area Network (LAN) Fax allows you to send faxes from the print driver on your computer to a fax machine over a telephone line. The Fax window allows you to enter recipients, create a cover page with notes, and set options. Using the options you can select confirmation sheets, send speed, fax resolution, send time, and fax dialing options.
Faxing Using the Address Book This section includes: • Adding an Individual Entry to the Device Address Book................................................................................... 165 • • Editing an Individual Address Book Entry ............................................................................................................... 167 Editing or Deleting Favorites in the Device Address Book ................................................................................
Faxing 5. To add name and company information for the new entry, to the right of the contact field, touch the i button. a. Enter a name into the First Name, Last Name, or Company field, then touch OK. Note: The first entry into one of the fields becomes the display name for the contact information. b. Enter names into the remaining fields, then touch OK after each entry. 6. At the Additional Contact Information page, touch OK. 7.
Faxing Editing an Individual Address Book Entry Press the Services Home button, then touch Email. Touch Address Book. Under Names, touch a contact name. Touch Details. To change the display name of the contact, touch the i button, edit the information in the fields, then touch OK. 6. To enter or change a fax number for the contact, to the right of the green fax icon, touch the field. 7. Touch Enter Fax Number, use the alphanumeric keypad to enter the number, then touch OK. 8.
Maintenance 9 This chapter includes: • General Precautions .......................................................................................................................................................... 170 • • Cleaning the Printer .......................................................................................................................................................... 171 Routine Maintenance .....................................................................................
Maintenance General Precautions CAUTION: When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed in this documentation. WARNING: Keep all cleaning materials out of the reach of children. WARNING: Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications.
Maintenance Cleaning the Printer This section includes: • Cleaning the Document Glass and Document Cover ......................................................................................... 171 • • Cleaning the Document Feed Rollers ........................................................................................................................ 172 Cleaning the Second-Side Scanning Lens Assembly ...........................................................................................
Maintenance Cleaning the Document Feed Rollers Dirt on the document feed rollers can cause paper jams or deteriorate print quality. For best performance, clean the document feed rollers once a month. 1. Lift the lever and open the top cover of the document feeder. 2. While turning the rollers, wipe them with a clean, lint-free cloth moistened with water. CAUTION: Do not use alcohol or chemical cleaners on the document feed rollers.
Maintenance Cleaning the Second-Side Scanning Lens Assembly The second-side scanning lens assembly allows you to make 2-sided scans and copies with a single pass of the original. If your model includes a second-side scanning lens assembly, it is located along the left side of the document cover. The assembly consists of the mirrored glass strip, a metal strip, a white-plastic strip, and rollers. To ensure the best image quality when scanning or making 2-sided copies, clean all parts of the assembly.
Maintenance 3. Using a soft cloth moistened with water, wipe the mirrored glass, metal strip, both sides of the white-plastic strip, and the rollers. If dirt is difficult to remove, moisten a soft cloth with a small amount of neutral detergent. Then wipe them dry with a soft cloth. CAUTION: To prevent damage to the film around the glass, do not press heavily on the mirrored glass. 4. 174 Return the document cover to its original position, ensuring the lever is locked in place.
Maintenance Cleaning the Printer Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt. To clean the printer exterior: 1. To avoid activating buttons and menus, press the Energy Saver button. 2. To remove fingerprints and smudges, clean the touch screen and control panel with a soft, lint-free cloth. 3. 4. To return the printer to Ready mode, press the Energy Saver button.
Maintenance Cleaning the Printer Interior Cleaning the Printhead Lenses The printer is constructed with four printhead lenses. Clean all lenses as described in the following procedure. CAUTION: Do not perform this procedure when the printer is copying or printing. 1. Open the front cover of the printer. 2. Turn the orange lever to the left. 3. Pull the drum cartridge cover down until it clicks into the open position.
Maintenance 4. Each of the four printheads has its own cleaning tool. Slowly pull the printhead lens cleaner out until the three dots are visible. Note: The printhead lens cleaner does not detach from the printer. 5. Slowly push the printhead lens cleaner back into the printhead until it stops. 6. 7. Repeat Steps 4 and 5 for each printhead. Close the drum cartridge cover. 8. Turn the orange lever to the right to return it to the locked position. 9. Close the printer front cover.
Maintenance Routine Maintenance This section includes: • Replacing the Toner Cartridges ................................................................................................................................... 179 • • Replacing the Waste Toner Container ...................................................................................................................... 180 Replacing the Drum Cartridges ...........................................................................................
Maintenance Replacing the Toner Cartridges A message appears on the control panel when a toner cartridge must be replaced. CAUTION: Do not perform this procedure when the printer is copying or printing. 1. Open the front cover of the printer. 2. Place your fingers under the lip of the toner cartridge, then pull the toner cartridge straight out of the printer. 3. Remove the new toner cartridge from the packaging. Tilt the cartridge up and down, then left and right 10 times.
Maintenance 4. Hold the new toner cartridge with the arrow facing up, then push the cartridge in slowly until it stops. 5. Push gently on the toner cartridge to ensure that it is seated. 6. Close the printer front cover. Replacing the Waste Toner Container A message appears on the control panel when the waste toner container must be replaced. When replacing the waste toner container, clean the printhead lenses. For details, see Cleaning the Printhead Lenses on page 176.
Maintenance 1. Open the front cover of the printer. 2. Remove the new waste toner container from the packaging. Retain the packaging. 3. Pull the used waste toner container out slowly while supporting it with your other hand. 4. Place the used waste toner container in the plastic bag, then seal it firmly using the zipper.
Maintenance 5. Place the used waste toner container in the empty box. 6. Hold the left side of the new waste toner container and slide it into the printer until it clicks. 7. 8. Clean the printhead lenses. For details, see Cleaning the Printhead Lenses on page 176. Close the front cover.
Maintenance Replacing the Drum Cartridges A message appears on the control panel when a drum cartridge must be replaced. CAUTION: Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting. Do not touch or scratch the surface of the drum. CAUTION: Do not perform this procedure when the printer is copying or printing. 1. Open the front cover of the printer. 2. Grip the orange handle of the drum cartridge as shown and pull the drum cartridge straight out of the printer.
Maintenance 3. 4. Remove the packing material from the end of the new drum cartridge. Rest the new cartridge, along with its black plastic protective shield, in the cartridge slot. Make sure to load the cartridge in the direction of the arrow on the top of the shield. 5. 6. 7. While keeping the guides inserted in the slot, remove the black paper sheet by pulling it in the direction shown. Remove the tape from the top of the cartridge shield.
Maintenance 11. Close the drum cartridge cover. 12. Turn the orange lever to the right to return it to the locked position. 13. Close the printer front cover. 14. Dispose of the protective shield and tape as normal office waste.
Maintenance Replacing the Transfer Belt Cleaner A message appears on the control panel when the transfer belt cleaner must be replaced. CAUTION: Do not perform this procedure when the printer is copying or printing. 1. Open the front cover of the printer. 2. Turn the orange lever to the right to unlock the belt cleaner. 3. Turn the orange knob counterclockwise until it releases. 4. Pull the transfer belt cleaner straight out of the printer.
Maintenance 5. 6. Remove the new transfer belt cleaner from the packaging. Retain the packaging. Place the used transfer belt cleaner in the plastic bag. 7. Remove the protective cover from the new transfer belt cleaner. CAUTION: Do not touch the surface of the transfer belt cleaner. Doing so could deteriorate image quality. 8. Support the new transfer belt cleaner with your left hand and slide it straight into the opening until it stops. 9.
Maintenance 10. Turn the orange lever to the left to lock the belt cleaner. 11. Close the printer front cover. Replacing the Second Bias Transfer Roller 1. A message appears on the control panel when the second bias transfer roller must be replaced.Remove paper from the left tray, then fold up the tray. 2. 3. Open tray 5 (bypass) as shown (1). While lifting up the release lever (2), open the top left cover A as shown (3). WARNING: The area around the fuser can be hot. Use caution to avoid injury.
Maintenance 4. 5. Remove the new transfer roller from the packaging. Retain the packaging. Push the orange lever in the direction shown. 6. Lift the used transfer roller out of the printer. Note: Do not touch any toner adhering to the transfer roller. 7. Place the used transfer roller in the plastic bag.
Maintenance 8. Place the new transfer roller in the printer as shown. Press down until the transfer roller clicks into place. 9. Remove the protective cover from the transfer roller. 10. Close cover A. Resetting Supply Life Counters You must reset the supply life counters when you replace some supplies. Note: To access this feature at the control panel, log in as an administrator. 1. 2. 3. 4. 5. 6. 7. 8.
Maintenance Replacing Staple Cartridges This section includes: • Replacing Staples in the Integrated Finisher ......................................................................................................... 191 • • Replacing Staples in the Main Stapler of the Office Finisher LX ................................................................... 193 Replacing Staples in the Booklet Maker of the Office Finisher LX ................................................................
Maintenance 5. Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into the cartridge (2). 6. To insert the staple cartridge into the integrated finisher, grip the cartridge by the orange handle and insert it into the stapler until it clicks. 7. Close the finisher front cover.
Maintenance Replacing Staples in the Main Stapler of the Office Finisher LX WARNING: Do not perform this procedure while the printer is copying or printing. 1. Open the finisher door as shown. 2. 3. Reach into the finisher cabinet and pull the stapler toward you until it stops. Push the stapler to the right as shown. 4. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it. 5. 6. Remove any loose staples or other debris from inside the finisher.
Maintenance 7. Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into the cartridge (2). 8. Grip the staple cartridge by the orange handle and insert it into the stapler until it clicks to lock in place. 9. Close the finisher front door.
Maintenance Replacing Staples in the Booklet Maker of the Office Finisher LX WARNING: Do not perform this procedure while the printer is copying or printing. 1. Open the finisher side cover. 2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and slide them to the center. 3. Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher.
Maintenance 4. Hold the tabs on both sides of the new staple cartridge and insert it into the original position in the finisher. Note: If you have trouble inserting the cartridge, make sure the staples are positioned correctly in the cartridge. Note: The booklet maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples. 5. 6. Starting at Step 2, repeat the procedure for the other staple cartridge. Close the side cover of the finisher.
Maintenance 3. Grip the staple cartridge by the orange tabs and pull it firmly toward you to remove it. Check inside the finisher for any loose staples and remove them. 4. Pinch both sides of the staple case (1) and remove the staple case from the cartridge (2). 5. Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into the cartridge (2). 6. Grip the staple cartridge by the orange tabs and insert it into the staple cartridge unit until it clicks. 7.
Maintenance Replacing Staples in the Booklet Maker of the Professional Finisher 1. Open the front door of the finisher. 2. While squeezing orange levers R2 and R3 together (1), pull the staple cartridge unit out of the finisher until it stops (2). Note: The staple cartridge unit does not detach from the finisher. 3. Grip the orange tabs on both sides of the staple cartridge. 4. While gripping the orange tabs of the staple cartridge, rotate it in the direction shown.
Maintenance 5. Lift the staple cartridge out of the staple cartridge unit. 6. Push the staple cartridge into the staple cartridge unit. 7. 8. If you find no jammed staples, repeat the preceding steps for the other staple cartridge. Return the staple cartridge unit to its original position. 9. Close the finisher front door.
Maintenance Emptying the Hole Punch Waste Container This section includes: • Emptying the Hole Punch Waste Container in the Office Finisher LX ......................................................... 200 • Emptying the Hole Punch Waste Container in the Professional Finisher .................................................. 201 A message appears on the control panel when the hole punch waste container is full.
Maintenance 4. Insert the container and slide it all the way into the finisher. 5. Close the finisher front transport cover, then close the top cover. Emptying the Hole Punch Waste Container in the Professional Finisher WARNING: Do not perform this procedure while the printer is copying or printing. 1. Open the front door of the finisher. 2. Pull out the waste container at R4.
Maintenance 3. Empty the container. 4. Insert the container all the way into the finisher. 5. Close the finisher front door.
Maintenance Billing and Usage Information Billing and printer usage information appears on the Billing Information screen. The impression counts shown are used for billing. To view Billing and Usage information: 1. At the printer control panel, press the Machine Status button. 2. To view basic impression counts, touch the Billing Information tab: − Black Impressions: Total number of pages printed with no color specified. − Color Impressions: Total number of pages printed that specify color.
Maintenance Ordering Supplies This section includes: • Locating the Serial Number ........................................................................................................................................... 204 • • Consumables ........................................................................................................................................................................ 204 Routine Maintenance Items ...................................................................
Maintenance Other Supplies Other supplies are items required for options on certain printer configurations or accessories but are not required for daily use.
Maintenance Viewing Printer Supply Status You can check the status of printer supplies at any time. 1. To view basic information about toner cartridges, press the Machine Status button, then touch the Supplies tab. 2. To view details about a specific cartridge, including the part number for reordering, touch Cyan, Magenta, Yellow, or Black. 3. To return to the Supplies tab, touch Close. 4. To view more details, touch Other Supplies. Scroll through the list, then select an option. 5.
Maintenance Moving the Printer • • • Always turn off the printer and wait for the printer to shut down. To turn off the printer, verify that there are no jobs in the queue, then turn off the secondary power switch first. Wait 10 seconds after the touch screen goes dark, then turn off the main power switch. For details, see Turning the Printer On and Off on page 37. Disconnect the power cord from the back of the printer. Keep the printer level to avoid spilling toner.
Troubleshooting 10 This chapter includes: • General Troubleshooting ................................................................................................................................................ 210 • • Jams ......................................................................................................................................................................................... 216 Print-Quality Problems ....................................................................
Troubleshooting General Troubleshooting This section includes: • Printer Has Two Power Switches .................................................................................................................................. 210 • • Restarting the Printer ....................................................................................................................................................... 211 Printer Does Not Turn On .....................................................................
Troubleshooting Restarting the Printer 1. 2. 3. 4. 5. Locate the two power switches. Turn off the switch on the top of the printer. A message appears on the control panel that warns that the printer is turning off. If the printer turns off, then turn on the switch to restart the printer. If the printer does not turn off after two minutes, then open the front cover and turn off the second switch. Turn on the bottom switch, then turn on the top switch to restart the printer.
Troubleshooting Printing Takes Too Long Probable Causes Solutions The printer is set to print on a paper type that Certain paper types, like heavyweight paper and transparencies, requires slower printing. take more time to print. Ensure that the print driver and control panel are set to the proper paper type. The printer is in Energy Saver mode. Wait. It takes time for printing to start when the printer is coming out of Energy Saver mode.
Troubleshooting Incorrect network settings. To reset network settings: 1. At the printer control panel, press the Machine Status button. 2. Touch Tools > Network Settings > TCP/IP Settings. Note: If this feature does not appear, log in as a system administrator. For details, see Logging In as the System Administrator at the Control Panel on page 31. 3. Touch Reset Defaults. The way the printer was installed on the network could be an issue. • Ensure that the printer is connected to the network.
Troubleshooting Automatic 2-Sided Printing Problems Probable Causes Solutions Unsupported or incorrect paper. Ensure that you are using the correct paper. Do not use transparencies, envelopes, labels, or reloaded paper for automatic 2-sided printing. For details, see Supported Paper Sizes and Weights for Automatic 2-Sided Printing on page 51. Incorrect setting. On the print driver Printing Options tab, select 2-sided Printing.
Troubleshooting Probable Causes Solutions The time zone, date, or time is set incorrectly. Set the time zone, date, and time manually: 1. At the printer control panel, press the Machine Status button, then touch the Tools tab. 2. Touch Device Settings > General > Date and Time. Note: If this feature does not appear, log in as a system administrator. For details, see Logging In as the System Administrator at the Control Panel on page 31. 3.
Troubleshooting Jams This section includes: • Clearing Paper Jams ......................................................................................................................................................... 217 • • Clearing Jams in the Office Finisher LX .................................................................................................................... 229 Clearing Jams in the Professional Finisher ............................................................................
Troubleshooting Clearing Paper Jams This section includes: • Clearing Jams at Trays 1–4 ........................................................................................................................................... 217 • • Clearing Jams at Tray 5 (Bypass Tray) ..................................................................................................................... 219 Clearing Jams at Door A ........................................................................................
Troubleshooting 3. 4. Remove the paper from the tray. If the paper is torn, remove the tray completely and check inside the printer for torn pieces of paper. 5. Reload the tray with undamaged paper, then push the tray in until it stops. Paper Settings - Tray X appears on the control panel. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm. 6. 7.
Troubleshooting Clearing Jams at Tray 5 (Bypass Tray) 1. Remove the jammed paper from the tray. Make sure the paper feed entrance where the tray connects to the printer is clear. 2. 3. 4. If the paper is torn, check inside the printer for torn pieces of paper. Fan the paper you removed and make sure that all four corners are neatly aligned. Insert the paper into tray 5 with the printing side face down. The leading edge of the paper should lightly touch the paper feed entrance. 5. 6.
Troubleshooting Clearing Jams at Door A 1. Remove paper from the left tray, then fold up the tray. 2. 3. Open tray 5 as shown (1). While lifting the release lever (2), open door A as shown (3). WARNING: The area around the fuser can be hot. Use caution to avoid injury. CAUTION: Do not touch the transfer belt. Touching the belt can reduce image quality or damage the transfer belt. Do not touch the transfer roller. Touching the roller can reduce image quality.
Troubleshooting 4. Remove the jammed paper. 5. If paper is jammed at the exit to the output tray, remove the paper by carefully pulling it straight out in the direction shown. Note: Toner can adhere to the transfer roller. This does not affect print quality. 6. If paper is jammed in the fuser, pull green lever A1 to open the fuser exit gate.
Troubleshooting 7. Remove the paper as shown. Note: If the paper is torn, remove all torn pieces from the printer. If the paper is jammed at the bottom entry of the fuser, remove it as shown. 8. 222 Return the green lever A1 to its normal position.
Troubleshooting 9. Close door A, then close tray 5. Clearing Jams at Door B 1. Open tray 5 as shown (1). 2. 3. While lifting the release lever (2), open door B as shown (3). Remove the jammed paper as shown. Note: If the paper is torn, remove all torn pieces from the printer. 4. Close door B, then close tray 5.
Troubleshooting Clearing Jams at Door C 1. Pull the release lever and open door C. 2. Remove the jammed paper as shown. Note: If the paper is torn, remove all torn pieces from the printer. 3. For paper jammed in the upper position, look inside the printer to remove it. Note: If the paper is inaccessible, see Clearing Jams at Door A on page 220. 4. For paper jammed in the tray feed roller, open the tray and remove the paper. 5. Close door C.
Troubleshooting Clearing Jams at Door D 1. Remove paper from the left tray, then fold up the tray. 2. 3. Open tray 5 as shown (1). While lifting the release lever (2), open the top left cover A as shown (3). WARNING: The area around the fuser can be hot. Use caution to avoid injury. CAUTION: Do not touch the transfer belt. Touching the belt can reduce image quality or damage the transfer belt. Do not touch the transfer roller. Touching the roller can reduce image quality.
Troubleshooting 4. 5. Open the left tray as shown. Lift the lever up to open door D. 6. Remove the jammed paper as shown. Note: If the paper is torn, remove all torn pieces from the printer. 7. 8. 226 Close door D. Close door A, then close tray 5.
Troubleshooting Clearing Jams in the Document Feeder 1. Lift the lever and open the top cover of the document feeder as shown. 2. If the original is not caught in the entry to the document feeder, pull it straight out in the direction shown. 3. If the message on the control panel instructs you to turn the green wheel, turn it in the direction shown. Turning the green wheel moves the original out of the feeder.
Troubleshooting 4. 5. If the message instructs you to open the inner cover, lift the lever with the green tab to open the inner cover. Turn the green wheel in the direction shown to move the original out of the feeder. Carefully remove the jammed original. 6. 7. Close the inner cover, then close the top cover, pressing it down until it clicks into place. If the original is not visible when the top cover is opened, lift the document cover and remove the original. 8.
Troubleshooting Clearing Jams in the Integrated Finisher 1. 2. 3. 4. Locate the Integrated Finisher mounted beneath the scanner and control panel. Open the top cover of the finisher (1). Turn the green knob in the direction shown to remove the paper (2). To remove the paper, pull it in the direction shown. Note: If the paper is torn, remove all torn pieces from the printer. 5. Close the top cover of the Integrated Finisher.
Troubleshooting 3. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. 4. Close the top cover of the finisher. Clearing Jams in the Office Finisher LX Transport 1. Lift the handle of the center tray straight up to open the transport cover. 2. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. 3. 230 Close the transport cover.
Troubleshooting Clearing Jams in the Professional Finisher Clearing Jams in the Center Tray 1. If the paper is jammed at the exit to the center output tray, pull the paper in the direction shown. 2. Open, then close, the finisher transport cover. Clearing Jams in the Finisher Transport 1. Open the finisher transport cover.
Troubleshooting 2. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. 3. If no paper is visible, turn green knob 1 in the direction shown and carefully pull out the jammed paper. 4. Close the finisher transport cover.
Troubleshooting Clearing Jams at 2a in the Finisher 1. If the paper is visible at the output tray exit, remove the paper by pulling it in the direction shown. 2. Open the front door of the finisher. 3. Move green lever 2a to the right. 4. Remove the jammed paper.
Troubleshooting 5. If the paper is inaccessible or if the control panel displays a message to do so, turn knob 2c in the direction shown to release the paper. 6. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the finisher. 7. 8. 234 Return lever 2a to its original position. Close the front door of the finisher.
Troubleshooting Clearing Jams at 2b in the Finisher 1. Open the front door of the finisher. 2. Move green lever 2b to the right. 3. 4. Remove the jammed paper. If the paper is inaccessible or if the control panel displays a message to do so, turn knob 2c in the direction shown to release the paper. 5. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the finisher.
Troubleshooting 6. 7. Return lever 2b to its original position. Close the front door of the finisher. Clearing Jams at 3 in the Finisher 1. Open the front door of the finisher. 2. Pull down green lever 3. 3. Carefully remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. 4. 5. 236 Return lever 3 to its original position. Close the front door of the finisher.
Troubleshooting Clearing Jams at 4a in the Finisher 1. Open the front door of the finisher. 2. Using the green handle, pull out unit 4 until it stops. 3. Turn green knob 4a in the direction shown to release the jammed paper. 4. Carefully remove the paper as shown. Note: If the paper is torn, remove all torn pieces from the finisher. 5. 6. Return unit 4 to its original position. Close the front door of the finisher.
Troubleshooting Clearing Jams at 4b in the Finisher 1. Open the front door of the finisher. 2. Move green lever 4b to the left. 3. If paper is visible, remove the jammed paper by pulling in the direction shown. 4. Using the green handle, pull out unit 4 until it stops.
Troubleshooting 5. 6. Turn green knob 4a in the direction shown to release the jammed paper. Carefully remove the paper from the upper left side and from inside the unit. Note: If the paper is torn, remove all torn pieces from the finisher. 7. 8. 9. Return unit 4 to its original position. Return lever 4b to its original position. Close the front door of the finisher. Clearing Jams at 5 in the Finisher 1. Open finisher exit door 5 by lifting up at green label 5. 2.
Troubleshooting Clearing Jams in the Booklet Tray 1. Open the front door of the finisher. 2. Turn green knob 4a in the direction shown to release the jammed paper. 3. Remove the jammed paper by pulling in the direction shown. Note: If the paper is torn, remove all torn pieces from the finisher. 4. 240 Close the front door of the finisher.
Troubleshooting Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. To avoid damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction it normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do not reload paper that has jammed.
Troubleshooting Troubleshooting Paper Jams This section includes: • Multiple Sheets Pulled Together .................................................................................................................................. 242 • • Jams in the Document Feeder...................................................................................................................................... 242 Paper Misfeeds and Paper Size Jams ....................................................................
Troubleshooting Paper Misfeeds and Paper Size Jams Probable Causes Solutions The paper is not correctly positioned in the tray. • Remove the misfed paper and reposition it properly in the tray. • Adjust the paper guides in the tray to match the size of the paper. The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The paper guides are not correctly adjusted to the paper size. 1. Remove the paper. 2.
Troubleshooting Jams During Automatic 2-Sided Printing Probable Causes Solutions Using paper of the wrong size, thickness, or type. Use paper of the correct size, thickness, or type. For details, see Supported Paper Sizes and Weights for Automatic 2-Sided Printing on page 51. Paper type is set incorrectly in the print driver. Ensure that the paper type is set correctly in the driver and that the paper is loaded in the correct tray. For details, see Supported Paper on page 48.
Troubleshooting Clearing Staple Jams This section includes: • Clearing Staple Jams in the Integrated Finisher .................................................................................................. 245 • • Clearing Staple Jams in Office Finisher LX .............................................................................................................. 247 Clearing Booklet Staple Jams in the Office Finisher LX ..............................................................................
Troubleshooting 5. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2). WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. 6. To insert the staple cartridge into the integrated finisher, grip the cartridge by the orange handle and insert it into the stapler until it clicks. 7. Close the finisher front cover.
Troubleshooting Clearing Staple Jams in Office Finisher LX WARNING: Do not perform this procedure while the printer is copying or printing. 1. Open the finisher door as shown. 2. 3. Reach into the finisher cabinet and pull the stapler toward you until it stops. Push the stapler to the right as shown. 4. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it. 5. 6. Remove any loose staples or other debris from inside the finisher.
Troubleshooting 7. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2). WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. 8. Grip the staple cartridge by the orange handle and insert it into the stapler until it clicks to lock in place. 9. Close the finisher front door.
Troubleshooting Clearing Booklet Staple Jams in the Office Finisher LX The stapler in the booklet maker uses two staple cartridges labeled R2 and R3. Booklet stapling requires that both staple cartridges be free of jammed staples. WARNING: Do not perform this procedure while the printer is copying or printing. 1. Open the finisher side cover. 2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and slide them to the center. 3.
Troubleshooting 5. Hold the tabs on both sides of the new staple cartridge and insert it into the original position in the finisher. Note: If you have trouble inserting the cartridge, make sure the staples are positioned correctly in the cartridge. Note: The booklet maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples. 6. 7. Starting at Step 2, repeat the procedure for the other staple cartridge. Close the side cover of the finisher.
Troubleshooting 3. Grip the staple cartridge by the orange tabs and pull it firmly toward you to remove it. Check inside the finisher for any loose staples and remove them. 4. Pull the staple cartridge clamp firmly in the direction shown to open it. 5. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2). WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. 6.
Troubleshooting Clearing Booklet Staple Jams in the Professional Finisher The stapler in the booklet maker uses two staple cartridges labeled R2 and R3. Booklet stapling requires that both staple cartridges be free of jammed staples. WARNING: Do not perform this procedure while the printer is copying or printing. 1. Open the front door of the finisher. 2. While squeezing orange levers R2 and R3 together (1), pull the staple cartridge unit out of the finisher until it stops (2).
Troubleshooting 4. While gripping the orange tabs of the staple cartridge, rotate it in the direction shown. 5. Lift the staple cartridge out of the staple cartridge unit. 6. Remove the jammed staples by pulling them in the direction shown. WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. 7. Push the staple cartridge into the staple cartridge unit.
Troubleshooting 8. 9. If you find no jammed staples, repeat the preceding steps for the other staple cartridge. Return the staple cartridge unit to its original position. 10. Close the finisher front door. Clearing Hole Punch Jams Clearing Hole Punch Jams in Office Finisher LX If the printer stops printing and reports a hole punch jam, empty the hole punch waste container. For details, see Emptying the Hole Punch Waste Container on page 200.
Troubleshooting Print-Quality Problems This section includes: • Controlling Print Quality.................................................................................................................................................. 255 • Troubleshooting Print-Quality Problems .................................................................................................................. 258 Your printer is designed to produce consistently high-quality prints.
Troubleshooting Paper and Media Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best print quality and to avoid jams: • Use only Xerox approved paper. For details, see Supported Paper on page 48. • Use only dry, undamaged paper. CAUTION: Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.
Troubleshooting Color Corrections and Color Adjustments Set the Color Correction to Xerox Automatic Color for best printing results of mixed text, graphics, and images on a range of supported paper. For instructions on setting the Color Correction, see Using Color Corrections. Follow these guidelines to control the Color Corrections and Color Adjustments: • For best results on most paper, ensure that the Color Correction in the print driver is set to Xerox Automatic Color.
Troubleshooting Troubleshooting Print-Quality Problems This section includes: • Printing the Troubleshooting Print-Quality Pages ............................................................................................... 258 • • Eliminating the Paper or Media as the Problem ................................................................................................... 258 Isolating the Problem to the Printer or to the Application...................................................................
Troubleshooting Isolating the Problem to the Printer or to the Application When you are sure that the paper is supported and in good condition, use the following steps to isolate the problem: 1. From the control panel of the printer, print the pages for Diagnosing Print Quality. For details, see Printing the Troubleshooting Print Quality Pages on page 258. − If the pages printed properly, the printer is working properly and the print-quality problem is an application, print driver, or print server problem.
Troubleshooting 4. 5. If the problem persists, delete then reinstall the print driver. If the problem still persists, ensure that you are not printing through a print server. Try printing directly to the printer. If the problem persists, for online support information, go to www.xerox.com/office/WC780Xsupport.
Troubleshooting Problem Solution Smears, Smudges, and Streaks Dark or light marks appear on your output. Run a print job consisting of several blank pages through the printer to remove toner accumulated on the fuser. If the problem persists, print the test pages to help determine which component is causing the image-quality problem. • If the defect occurs in one color only, replace the corresponding imaging unit.
Troubleshooting Problem Solution Colors Too Light or Too Dark The print or color density is too light, missing, or the background is foggy. 1. Verify that the paper you are using is the correct type for the printer and is loaded properly. For details, see Supported Paper on page 48. 2. Verify that the paper loaded in the tray matches the paper type selected at the control panel and in the print driver. 3.
Troubleshooting Copy and Scan Problems If the copy or scan quality is poor, refer to the following table. Symptoms Solutions Lines or streaks only present in copies made from the document feeder. There is debris on the document glass. When scanning, the paper from the document feeder passes over the debris creating lines or streaks. Clean all glass surfaces with a lint-free cloth. Spots present in copies taken from the document glass. There is debris on the document glass.
Troubleshooting Fax Problems This section includes: • Problems Sending Faxes ................................................................................................................................................. 264 • Problems Receiving Faxes ..............................................................................................................................................
Troubleshooting Symptoms Probable Causes Solutions Fax was not transmitted. The fax number is wrong. Verify the fax number. The telephone line is connected incorrectly. Verify the telephone line connection. If the telephone line is disconnected, connect it. There is a problem with the fax machine of the recipient. Contact the recipient. The fax feature is not installed or is not Ensure that the fax feature is installed enabled. and enabled. Server fax is enabled.
Troubleshooting Problems Receiving Faxes Symptoms Probable Causes The fax received by the recipient There is a problem with the telephone is blank. connection or with the fax machine of the sender. Solutions Verify that the printer can make clean copies. If it can, have the sender fax the document again. The sender loaded the pages incorrectly. Contact the sender. The printer answers the call but does not print the fax. The memory is full.
Troubleshooting Getting Help This section includes: • Control Panel Messages .................................................................................................................................................. 267 • • Using the Integrated Troubleshooting Tools......................................................................................................... 268 More Information ...........................................................................................................
Troubleshooting Viewing Fault and Alert Messages on the Control Panel When a fault or alert condition occurs, a message appears on the control panel to inform you of the problem. Alert messages inform you about printer conditions, such as low supplies or open doors, that require your attention. Fault messages warn you about printer conditions that prevent the printer from printing or degrade printing performance. If more than one condition occurs, only one appears on the control panel.
Troubleshooting Specifying the Source Tray for Printing Information Pages 1. 2. 3. 4. 5. At the printer control panel, press the Machine Status button, then touch the Tools tab. Touch Device Settings > Paper Management > Tray Settings. Determine the tray with the lowest priority value. If it is the tray you want to use, no further action is required. Touch the specific tray you want the printer to use, then touch Change Settings.
Troubleshooting Viewing Printer Supply Status 1. 2. 3. 4. 5. 6. 7. 8. At the control panel, press Machine Status, then touch the Supplies tab. To view details about a toner cartridge, including the part number for reordering, touch Black, Cyan, Magenta, or Yellow. To return to the Supplies tab, touch Close. For details about other supply items, touch Other Supplies. Then touch an item to display additional details. To return to the Other Supplies screen, touch Close.
Troubleshooting More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/WC780Xdocs. Recommended Media List United States: www.xerox.com/paper. European Union: www.xerox.com/europaper. Technical support information for your printer; including online technical support, Online Support Assistant, and driver downloads. www.xerox.
Specifications A This appendix includes: • Printer Configurations and Options ........................................................................................................................... 274 • • Physical Specifications ..................................................................................................................................................... 276 Environmental Specifications ..........................................................................................
Specifications Printer Configurations and Options Standard Features The WorkCentre 7800 Series Multifunction Printer provides the following features: • Copy, print, scan, Internet fax, and server fax • Scan to USB and Print from USB mass storage devices • Maximum copy speed of up to 50 pages per minute (ppm) for color and up to 55 ppm black and white copying on letter size plain paper (speed dependent on configuration) • 1200 x 2400 dpi LED imaging and copy quality • Copy document sizes up to A3/11 x 17 in
Specifications Available Configurations Model 1-Sided/2-Sided Print Speed in ppm WorkCentre 7830 Multifunction Printer 30 color/30 black and white WorkCentre 7835 Multifunction Printer 35 color/35 black and white WorkCentre 7845 Multifunction Printer 45 color/45 black and white WorkCentre 7855 Multifunction Printer 50 color/55 black and white Options and Upgrades • • • • • • • • • • • • • • • • • • • • • • • • • • • Integrated Office Finisher Office Finisher LX Hole punch for Office Finisher LX
Specifications Physical Specifications Base Configuration • • • • Width: 1063.8 mm (41.8 in.) Depth: 699 mm (27.5in.) Height: 1149mm (45.2 in.) Weight: 131.7 Kg (290.3 lb.) with 3-tray module Configuration with Integrated Finisher • • • • Width: 1129 mm (44.4 in.) Depth: 699 mm (27.5in.) Height: 1149mm (45.2 in.) Weight: 143.7 Kg (316 lb.) with 3-tray module Configuration with Office Finisher LX and Booklet Maker • • • • Width: 1666 mm (65.6 in.) Depth: 685 mm (27 in.), 695 mm (27.4 in.
Specifications Clearance Requirements Clearance Requirements for Base Configuration Note: The clearance requirements do not change with the addition of the optional Integrated Finisher.
Specifications Clearance Requirements for Configuration with Office Finisher LX and Booklet Maker Clearance Requirements for Configuration with Professional Finisher 278 WorkCentre 7800 Series Multifunction Printer User Guide
Specifications Printer Clearance Requirements for Configuration with Professional Finisher and High-Capacity Feeder WorkCentre 7800 Series Multifunction Printer User Guide 279
Specifications Environmental Specifications Temperature • • Operating:10–32°C (50–90°F) Optimum print quality: 15–28°C (59–82°F) Relative Humidity Operating: 15% to 85% (non-condensing) Elevation For optimum performance, use the printer at elevations below 2500 m (8200 ft.).
Specifications Electrical Specifications Power Supply Voltage Frequency Current Required Power Consumption (full system) 110–127 VAC +/-10% 50 Hz +/- 3 Hz 60 Hz +/- 3 Hz 13.2 A 1584 VA @ 120 V (Max) 220–240 VAC +/-10% 50 Hz +/- 3 Hz 60 Hz +/- 3 Hz 8A 1920 VA @ 240 V (Max) 1760 VA @ 220 V (Max) ENERGY STAR Qualified Product The WorkCentre 7800 Series Multifunction Printer is ENERGY STAR® qualified under the ENERGY STAR Program Requirements for Imaging Equipment.
Specifications Performance Specifications Printing Resolution Maximum Resolution: 1200 x 2400 dpi Print Speed Print speeds are provided for continuous printing long-edge feed (LEF) on A4 (210 x 297 mm, 8.27 x 11.69 in.) or Letter (216 x 279 mm, 8.5 x 11 in.) Bond 64–105 g/m² (18–28 lb.) paper from any tray except tray 5.
Specifications Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States: 1-800 828-6571 Canada: 1-800 828-6571 Europe: +44 1707 353 434 For product safety information in the United States, go to www.xerox.com/environment. For product safety information in Europe, go to www.xerox.com/environment_europe.
Regulatory Information B This appendix includes: • Basic Regulations ............................................................................................................................................................... 286 • • Copy Regulations ............................................................................................................................................................... 290 Fax Regulations .........................................................................
Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Information Canada This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. European Union Radio Interference CAUTION: This is a Class A product. In a domestic environment, this product can cause radio interference in which case the user could be required to take adequate measures.
Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
Regulatory Information Lärmemission Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779. Importeur Xerox GmbH Hellersbergstraße 2-4 41460 Neuss Deutschland Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.” “EEE yönetmeliğine uygundur.” Regulatory Information for 2.4 GHz Wireless Network Adapter This product contains a 2.
Regulatory Information Copy Regulations United States Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or Securities of the United States Government, such as: − Certificates of Indebtedness. − National Bank Currency. − Coupons from Bonds. − Federal Reserve Bank Notes. − Silver Certificates. − Gold Certificates. − United States Bonds.
Regulatory Information 5. 6. 7. 8. 9. Passports. Foreign Passports may be photographed. Immigration papers. Draft Registration Cards. Selective Service Induction papers that bear any of the following Registrant’s information: − Earnings or Income. − Court Record. − Physical or mental condition. − Dependency Status. − Previous military service. − Exception: United States military discharge certificates may be photographed.
Regulatory Information Canada Parliament, by stature, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions.
Regulatory Information Fax Regulations United States Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the messag
Regulatory Information To order the correct service from the local Telephone Company, you could also have to quote the codes in the following list: • Facility Interface Code (FIC) = 02LS2 • Service Order Code (SOC) = 9.0Y CAUTION: Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment.
Regulatory Information Canada This product meets the applicable Industry Canada technical specifications. A representative designated by the supplier should coordinate repairs to certified equipment. Repairs or alterations made by the user to this device, or device malfunctions, could cause the telecommunications company to request you to disconnect the equipment. For user protection, make sure that the printer is properly grounded.
Regulatory Information New Zealand 1. 2. 3. 4. 5. 6. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, it does not provide any sort of warranty, and it does not imply that any Telepermitted product is compatible with all Telecom network services.
Regulatory Information Product Safety Certification This product is certified by various NRTLs/NCBs to the following safety standards: • UL60950-1/CSA22.2, No.
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds. • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts.
Recycling and Disposal C This appendix includes: • All Countries ......................................................................................................................................................................... 300 • • North America ..................................................................................................................................................................... 301 European Union .................................................................
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Recycling and Disposal European Union Some equipment may be used in both a domestic/household and a professional/business application. Domestic/Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream. In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be segregated from household waste.
Recycling and Disposal Collection and Disposal of Equipment and Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance.
