June 2013 Using Apple® AirPrint™ with ® Xerox ConnectKey™ Devices User Guide
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Table of Contents What is AirPrint?......................................................................................................................................... 4 What are the requirements for using AirPrint?............................................................................... 4 Network Requirements .................................................................................................... 4 Xerox® Device Requirements: ..........................................................
What is AirPrint? AirPrint is Apple’s driverless printing technology. It enables Apple devices including the ® ® ® ® ® iPhone , iPad , iPod touch and even Mac OS X to print to AirPrint-enabled devices, without installing drivers or downloading software. What are the requirements for using AirPrint? Network Requirements ® AirPrint requires that devices are discoverable via the Bonjour protocol. Bonjour is Multicast DNS (mDNS) based.
How is AirPrint enabled and configured on a Xerox® device? AirPrint is enabled on Xerox devices by default. If, however, AirPrint has been disabled on the Xerox device, an administrator can re-enable it following the steps below: • You will need the device IP address or DNS name to access the AirPrint configuration web interface from your browser. You can find the IP address at the device UI screen. From the front panel in the device, go to the Machine Status menu and select the Machine Information tab.
• On the AirPrint page, under Protocol Settings, check the box under Protocol next to Enabled. Note: HTTP, IPP and mDNS all need to be enabled and configured for AirPrint to be enabled. • Configure a Device Name, Device Location and Geographic Location. These attributes distinguish the AirPrint printer as seen from the Apple iOS application. How do I send a job over AirPrint from an Apple iPad? • Select something to print (such as an email or a photo) from an Apple iPad.
• If you are printing for the first time, or if the previously selected printer is not available, you will need to select the AirPrint printer by touching Select Printer. You should see a list of one or more AirPrint-enabled printers in your area. Touch the printer to which you would like to print. • Configure the printer options: • – You should now see configuration options for the printer that you selected – Printer Options. Adjust these as desired for the print job.
How do I send a job over AirPrint from an Apple iPhone? • Open the document, picture, or email that you need to print and touch the arrow. • Select the Print option. • Touch Select Printer.
• Select a printer. • Select the print options and touch Print.
How do I manage / cancel print jobs from my Apple device? • You can check the Apple device print queue by double-tapping the Home button to show the recently used apps. • Next, tap the Print Center. Note: The Print Center is only available while printing is in progress. – The Print Center will display a window with the jobs queued locally on the Apple iOS device. – To cancel a print job from your Apple device queue, select the Cancel Printing button.
Troubleshooting What if I can’t find an AirPrint printer from my Apple device? ® I can’t find my Xerox device when I try to print from my Apple device or I get a message: No AirPrint Printers Found. What’s going on? ® • First try to confirm that AirPrint is enabled on the Xerox printer. See “How is AirPrint ® enabled and configured on the Xerox device?” above. • Next, AirPrint requires that devices are discoverable via the Apple proprietary protocol.
– ® Make sure that the Xerox device is connected to the correct network. • Either print a Configuration Report to confirm the IPv4 address of the device: See the Connectivity Physical Connections, and Connectivity Protocols, ® TCP/IPv4 sections of the report or check the Xerox device’s Control Panel and select the Machine Information button and view the IPv4 address in the Machine Information tab. • Confirm that the IP address of the Xerox device is for the correct network.
• Notice the status of each of the 5 jobs by touching each job in the list. The first job has a status of Printing, all subsequent jobs are Waiting. ® On the Xerox device, select the Job Status button. Observe the device Print Queue (Active Jobs) and notice that only the first job from that Apple iOS device is visible. It ® is the only job that has been sent to the Xerox device from that Apple iOS device.
I submitted a print job from my Apple device to a Xerox® device via AirPrint, but I am getting a message on my Apple device that says “Check the printer for errors.” What is going on? AirPrint provides generic error message handling. The AirPrint message, “Check the printer for errors,” can correspond to multiple kinds of alerts or faults on the device and often it ® will not impact the ability of the Xerox device to print. Select Continue and check the ® printer for your output.
What are some possible solutions for Enterprise Networks that span multiple subnets but still want to leverage AirPrint capabilities? ® Please refer to: “AirPrint in multi-subnet networks – Xerox ConnectKey™ devices deliver ® Apple AirPrint™ to the Enterprise”.
