User's Manual

Troubleshooting

228 WorkCentre 7220/7225 Multifunction Printer

User Guide

Copy and Scan Problems

If the copy or scan quality is poor, refer to the following table.

Symptoms Solutions

Lines or streaks only present in copies made

from the document feeder.

There is debris on the document glass. When scanning, the paper

from the document feeder passes over the debris creating lines or

streaks. Clean all glass surfaces with a lint-free cloth.

Spots present in copies taken from the

document glass.

There is debris on the document glass. When scanning, the debris

creates a spot on the image. Clean all glass surfaces with a lint-free

cloth.

The reverse side of the original is showing on

the copy or scan.

Turn on Background Suppression.

Image is too light or too dark. • Copy: Use the Image Quality settings to lighten, darken, or

adjust contrast.

• Scan: Use the Advanced Settings Tab to lighten, darken, or

adjust contrast.

Colors are inaccurate. • Copy: Use the Image Quality settings to adjust color balance.

• Scan: Confirm the correct Original Type is set.

If the problem persists, for online support information, go to