User's Manual

Troubleshooting
WorkCentre 7220/7225 Multifunction Printer 193
User Guide
Date and Time Are Incorrect
The date and time are set automatically when the printer is connected to a network that has a Network
Time Protocol (NTP) server. NTP is used to synchronize the internal clocks of computers over a network
connection at system startup and every subsequent 24-hour period thereafter. This feature ensures that
the internal clock of the printer stays synchronized with the NTP server you specify.
Probable Causes Solutions
The Date and Time Setup is set to Manual
(NTP Disabled).
Change the Date and Time to Automatic by enabling NTP. Enable
NTP using CentreWare Internet Services:
1. At your computer, open a Web browser, in the address field,
type the IP address of the printer, then press Enter or Return.
Notes:
• If you do not know the IP address of your printer, see Finding
the IP Address of Your Printer on page 33.
• If this feature does not appear, log in as a system
administrator. For details, see Logging In as the System
Administrator at the Control Panel on page 32.
1. Click the Properties tab.
2. In the navigation pane, click the arrow to the left of General
Setup.
3. From the expanded General Setup menu, select Date and Time.
4. In the Date and Time page, click the arrow at the right of Date
and Time Setup.
5. Select Automatic using NTP.
6. In the NTP Server Settings, enter the IP address for the NTP
server.
7. Click Apply.
The time zone, date, or time is set incorrectly. Set the time zone, date, and time manually:
1. At the printer control panel, press the Machine Status button,
then touch the Tools tab.
2. Touch Device Settings > General > Date and Time.
Note: If this feature does not appear, log in as a system
administrator. For details, see Logging In as the System
Administrator at the Control Panel on page 32.
3. To set the time zone, touch Time Zone, then touch the arrows
to adjust the time zone.
4. To set the date, touch Date, select a format, then set the date.
5. To use 24 hour format, select Display 24 hour clock. To set the
time, touch Time, then set the time.
Note: The date and time are set automatically through Network
Time Protocol (NTP). To modify these settings, go to the Properties
tab in CentreWare Internet Services and change the Date and
Time Setup to Manual (NTP Disabled).
6. Touch Save.